HTC Hero will not sync with Windows 7. HTC is aware, but will not give an answer as to when this might be fixed. I have seen some work arounds on the net though.
Otherwise the phone is great.

I was really excited for the Hero to come to sprint. I never liked crackberries, the pre was too ‘chicky’, and I wasn’t buying an iPhone that doesn’t multitask(which is why its so snappy). I waited patiently for the Hero and even got it 2 days early; thru best buy rewards card. And let me tell you it is an awesome phone.
Some ppl may say it ain’t snappy enough; and sometimes it is a little slow; but as a ‘smart’ phone user I know that I just need to ‘TaskKilla’ a few programs and voilla good as new. There were some battery issues but I found the work around by using the HandCent SMS app instead of the one that comes with it. I was a little angsty that they didn’t do anything to resolve the battery issue right away but figured that when 1.6 came out all would be fixed and forgiven. Now that they want to wait for 2.0 in 2010…I’m kinda pissed. I’ve been w/ sprint for years and have never had any trouble with their service and customer support has always been top notch.
But I think(hope) that Android will make them turn around and say, “Huh, looks like the bloggers noticed were sitting on our collective ass’s, again. Maybe we should be on the ball with this whole update thing so they’re not so angsty.” To which the bloggers go, “YEA!” and all is forgiven :)
My point is as the technology gets better the average user is also more adept at using the device and notices when things don’t work well. No OTA, fine thats why its called “Universal-SB”. the big end goes in the computer and the other goes in the phone; no rocket science there people. But like I said, I’ll be pissed if they take too long to update the Hero to 2.0.

To HTC: you state that you have had 2.0 for awhile…then what’s taking so long to update Sense UI?? Next you state no android on the LEO aka HD2 hardware. WTF?

To sprint: the moment HTC gets it’s Sense UI updated you better release that mofo, I don’t care how…pc or OTA, just freaking release it the second it’s ready so us hardcores will shut up OR we’ll all blog and tweet how embarrassing it is to be sprint and jump ship to Verizon! You have had 2 flipping years to prepare for android phones…what? you didn’t plan on so many updates because in the pass you NEVER updated phones…BS welcome to the future and I want my flipping 2.0 and every other release the DAY of the OS release…

please with sugar on top

David Owens, VP of consumer marketing, in a Sprint Community online forum chat answered the following question today “Will the Android updates to 1.6 and 2.0 be over the air, or will I have to go into a store for the update?” David: “Likely to be a wired update (due to size) but you will be able to do online at sprint.com”

You would think since it’s Linux based that the updaters would be multi-platform but it’s HTC/Sprint that release this update so it’s less likely.

I do have Windows machines around where I can do this but honestly it’s just sloppy/lazy to not support all the platforms. Oh, and the people that say the whole “macs are too small of a market to make special utilities” drive me nuts. By that theory Firefox is in the same boat, or Android compared to the iPhone.

Well.. After reading all the comments… I’m going with loving the phone. I am finding myself invying the droid from verizon that will have the 2.0 on it tommorow, but I was listening to a blog about android, and they mentioned that sprint will be starting advertising on the 29th. They also mentioned they plan on spending more than Coke a Cola spends on adds.. Now that being said, and if true, I would assure you all that we will have the 2.0 OS on our phones very soon.

Agreed….Too many ifs and no solid answers…Its getting old.

I see the OTA issue as a economy of scale problem. Historically, the “flagship” smartphones from Sprint – the Palm OS based smartphone line – did not do OTA. I had a 300, a 600 and a 700, and never got any OTA updates. I always had to plug in an download major updates.

The Pre has so far been an anomaly but they positioned that differently in the marketplace, going after the LG and Samsung users instead of the Palm/Windows Mobile/Blackberry users. This is becasue the PalmOS/Windows Mobile/Blackberry userbase is MUCH smaller than their candybar and flip phone market.

I am now a very satisfied Hero owner – and I quickly agree and support all who say it’s an amazing device. As for Android 1.6 or 2.0, I think once Sense is ported and released for Europe, either Sprint will follow fast (to placate their early adopters) OR someone will figure out how to Root the Sprint hero and people will install it that way. Either way, the Hero user base that wants 2.0 will go to 2.0 – my guess before Christmas.

ota not available yet ? Not a big deal for me. The phone kicks ass.

the tips aren’t wrong. we heard this in person at CTIA from many people in the know. things could always change, but they were definitely saying no OTA updates.