The heart of your writing whilst sounding reasonable in the beginning, did not work very well with me after some time. Somewhere throughout the sentences you actually managed to make me a believer but just for a very short while. I still have a problem with your leaps in logic and one would do well to help fill in those breaks. If you actually can accomplish that, I would definitely end up being impressed.

I can’t believe you are asking deaf T-Mobile customers to call customer care. Did you even read your own post? Most of them cannot talk on the phone and that’s why the voice plan is useless. How are they supposed to file a verbal complaint when they can’t hear and sometimes not speak either???

Use a TTY sometime and see how much fun it is to wait for an operator if you are on the opposite end. You have to be precise and they type everything you say word for word. If it is a long sentence it takes FOREVER, then you have to wait for whoever you are speaking to type back. Also there is the 1-800 number you have to dial first.
It is a long process and tiresome for everyone involved.

You are an idiot! I have a deaf child and she, along with other deaf are not considered a minority!
What we need is equality for everyone. I wouldn’t pay for something I don’t use or need. How about if someone were to put Chinese on your phone for you and you didn’t need or use it but they still insisted you have it because that was part of “the plan ‘? Would you be happy or would you bitch that you are having to pay for a service you don’t need?
My daughter has lived around closed minded ignorant people like you her whole life and I have to be the one to be her VOICE. I have to let you STUPID people know that this is not a handicap or as you called it, a minority. It is a way of life for deaf and hearing both.
If you lived in an all deaf community, would you consider yourself a minority or just someone who is different because you can hear? If you were treated like some of the deaf or hard of hearing people maybe you would understand and not be so judgemental towards others.
I think you need to grow up and learn about differences in people before you judge.
I think you need to realize how many deaf there are in the world before you speak your mind and bitch about something more worth OUR time.

hey there, the G1 is a SMART PHONES! they probably cost you like 55 dollars per month. so i had a blackberry 9700 for like 3 months then i closed the account. TMO SUCKED MOFO! thank god i have verizon phone that is driod!

ummm…I disagree. And you do realize you’re complaining about somebody complaining, correct? Isn’t that worse?

I believe that T-mobile should offer a data-only option for phones. Why not? They already offer a data-only plan for their web-connect stick. Why not offer that as an option for a phone plan? Then maybe not fully-subsidize the phone so a customer would pay about $299-399 for a high-end smartphone (HD2?).

Either way, picking on someone with a disability for requesting a service to meet their needs from a company who has positioned itself as a customer friendly/customer service powerhouse is probably not the right way to go. Oh, especially when they already offer this type of service for anyone who has a laptop and a web-connect stick.

wow..get over yourself and quit trying the whole minority thing just to have another pointless thing to bitch about. nobody is forcing you to use t-mobile, or have the g1 plan. why a huge corporation would change their entire policy on a smartphone package for such a small group of people is just a little self-absorbed don’t you think? clearly they aren’t too worried about your “migration”, maybe you could overreact about something worth your time.

[...] a tip that T-Mobile will soon offer new data plans for their hearing impaired customers. We have called the carrier out on this issue before and recently graded them a F on carrier friendliness for the [...]

[...] a tip that T-Mobile will soon offer new data plans for their hearing impaired customers. We have called the carrier out on this issue before and recently graded them a F on carrier friendliness for the [...]

It’s not just the deaf that need a data only plan, nonverbal people like me also need a data-only plan.

I would be perfectly ok with T-mobile requiring documentation of my disability, the same way that AT&T does. Just as long as they offer a data-only plan to us.

My contract ends june, 2010, and if there’s no change by then, I’m switching to Sprint. They offer a data-only plan on an Android phones.