Jan 05 AT 11:07 AM Taylor Wimberly 66 Comments

T-Mobile Nexus One rate plan Q&A

We just received some unofficial (official) information from a T-Mobile source related to their support of the Nexus One. I haven’t seen this posted anywhere, so I am getting it up as quick as I can and will add more info in a second.

Rate Plan & Offer Facts

1Q – Who determines eligibility for handset discounts on the Nexus One Phone?
1A – The Nexus One Phone is sold solely through Google. Google has selected the account types that are eligible for a handset discount.

2Q – A customer recently upgraded to a Nexus One Phone. Why did their rate plan change to the $39.99 Even More +Text +Web = $79.99?
2A – To receive a discounted device customers are required to change their rate plans to the Google offer; $39.99 Even More + Text + Web = $79.99 MCR. Customers may upgrade their rate plan to another Even More option if they choose.

3Q – What if an eligible new or existing customer does not want to change their rate plan to the $39.99 Even More +Text +Web = $79.99 MCR?
3A – The customer can purchase the device only at full cost.

4Q – Does the customers 2 year contract start over when they receive a handset discount?
4A – Yes, existing upgrade eligibility rules apply.

5Q – What is the warranty on the Nexus One Phone?
5A – 12 months. Google / Nexus One Phone Support (HTC) will offer support in regards to warranty and exchanges., please refer to Support Call Handling.

6Q – Why is PHP not available on the Nexus One Phone?
6A – The Nexus One Phone is sold solely through Google. PHP is not available for handsets not sold by T-Mobile.

7Q – Is EIP available for the purchase of the Nexus One?
7A – No, Since it’s not sold through T-Mobile.

8Q – What if the customer is eligible for a handset upgrade but Google’s purchase path states they are ineligible?
8A – Nexus One Phone upgrade eligibility is only available for Individual-Regular single line rate plan customers. If the customer feels they should be eligible to receive an equipment discount and Google’s website says otherwise; apologize for the inconvenience and inform the customer that the Nexus One Phone is sold solely through Google. Google owns the purchase path and determines eligibility for handset upgrade and pricing.

Device Facts
Using the T-Mobile G1 & myTouch as a comparison, what are some new and exciting hardware / software features that customers should know about?
New hardware including;
Qualcomm QSD8250, 1 GHz processor
Memory: ROM: 512 MB RAM: 512 MB
Display: Capacitive touch screen 3.7-inch OLED 480×800 Visual WVGA resolution
New software Android 2.1 (Eclair) including;
“Car Home” app using GPS and Navigation
Microsoft Exchange support (E-mail and contacts)
Built in flash support for Camera
Face book app
Live Wallpaper
Multiple different languages support
Back up my data feature

- Is T-Mobile the exclusive carrier of the Nexus One Phone?
Yes, at this time the device will be exclusive to T-Mobile.

- What are some of the top features of Android 2.1 (Eclair)?

* Optimized hardware speed
* “Car Home” app using GPS and Navigation
* Support for more screen sizes and resolutions
* Revamped UI
* New browser UI
* New contact lists
* Better white/black ratio for backgrounds
* Improved Google Maps 3.1.2
* Microsoft Exchange support
* Built in flash support for Camera
* Digital Zoom
* Improved virtual keyboard
* News and Weather Google app
* Face book app
* Live Wallpaper
* Multiple different languages support
* Back up my data feature

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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