Update (1/6/10): I received my engraved phone this morning (less than 24 hrs after ordering it). Nice work Google.
After weeks of waiting, the Nexus One is finally available for purchase. Some people might be so excited to buy the phone that they skip reading all the small print while placing their order.
I am one of those people who does not read the fine print.
When ordering a Nexus One, customers are given the option to engrave their phone for free. It sounded like a cool idea, so I engraved “Android and Me” thinking we could one day give away the limited edition device on our site.
I proceeded to checkout and completed my purchase while talking on the phone, watching the press event, working on a blog post, and updating Twitter. We are headed to Las Vegas for CES so I chose the free overnight shipping option to have it delivered to my hotel.
Several minutes later, my brother Clark ordered his phone and pointed out he did not engrave it. When I asked why, he responded “because we won’t get it tomorrow if we do”.
Feeling retarded, I checked the site again to find “Engraved phones will ship within 72 hours of placing your order.”
No problem, I thought. I can just update my order. After contacting the Google Phone Webstore, I soon learned that orders cannot be updated and I needed to cancel (then reorder).
It is not possible to change the shipping address or other details on your Nexus One order. You may cancel your Google Order for 15 minutes after completing your purchase, and place it again with the correct information. Please visit http://checkout.google.com to see if your order is eligible for cancellation.
Again, I was thinking no problem. I logged back into Google Checkout and found my order had exceeded the 15 minute rule. So now I am stuck with an engraved phone (cool) but I have no idea if it will be delivered to my hotel by the time we depart (uncool).
I’m kind of disappointed that I’m unable to update/cancel my order so shortly after placing it, but I guess it is my own dumb fault. Hopefully someone will read this today and avoid my mistake.
Google’s Return/Refund Policy
You may not cancel this contract and return a Devices that has been engraved with a personal message of any sort. Due to costs associated with processing the return and refurbishing the returned Device, you will be charged a one-time fee of $45 USD (which will be deducted from your refund) if you decide to cancel this contract and return your Nexus device within the 14 day period. A refurbishing fee of $15 USD will apply to the return of separately-purchased accessories. Additional deductions to your refund may be made for damage to the Device or missing components. You authorize Google to deduct these amounts from your refund in the event you cancel the contract and return your Device within the 14 day period. Please note that you will not be charged any refurbishing fees for the return of Device in its original condition and in unopened packaging within the 14 day period.