T-Mobile launched the Samsung Behold II with Android 1.5, but led customers to believe the phone would eventually be upgraded to Android 2.0 in 2010. This claim came from a promotional YouTube video which has since been pulled.
Now it looks like Samsung might have reversed course as customers are reporting they were told the Behold II “will never qualify for the Android 2X update”. This information supposedly came from Samsung technical support, but T-Mobile has the final say about firmware upgrades for their phones.
We reached out to T-Mobile to see if they had any new information regarding Android upgrades and they responded the new myTouch 3G Slide includes Android 2.1 and they would let us know when they have more details to share about existing phones.
Behold II owners are understandably upset and some are considering legal action if something is not done. Customers are also demanding an upgrade on the official T-Mobile forums and have started an online petition.
If you are a Behold II owner, I would suggest patiently waiting a little longer and see what action T-Mobile takes. There is no need taking your anger out on Samsung Mobile because they will only develop and release an upgrade when T-Mobile makes the request. For all we know, this could have been done months ago and T-Mobile could be waiting till after the Slide launches (June 2nd) before upgrading older Android phones.
At the same time, this doesn’t bode well for Samsung’s reputation. It might be the carriers responsibility to upgrade their phones, but other Samsung Android phones (like the original Galaxy) are also stuck on Android 1.5.
We can’t say for sure who produced the promotion video, but it clearly features the Samsung Mobile logo at the beginning and fits the wacky style of other campaigns for the Behold II. Just the fact that the video got pulled gives the appearance that someone was trying to scrub this evidence offline. A copy of the original video is included below for your viewing pleasure.
“The SGH-T939 will never qualify for the Android 2X update. Your continued interest in Samsung products is appreciated.”Samsung Technical Support