Oct 14 AT 4:19 PM Sean Riley 35 Comments

Motorola fesses up to buggy Froyo build on Droid X

Motorola has come clean in their support forums today to some problems that have arisen with the current build of Froyo for the Droid X.

Their specific comments on several of the most frequent complaints are copied below.

  • Stuck on Moto logo after reboot — this was tough on a very few owners. Sorry about that. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release. If you are still experiencing this issue, click here.
  • Random rebooting — while there always seem to be new conditions that can cause an electronic device to panic, we do have improvements coming that address and eliminate identified panic states. They will be distributed in a future software release.
  • WiFi connection and stability — improvements in WiFi have been developed, to address several problem areas. They will be distributed in a future software release.
  • Battery Manager “force close” errors — under some circumstances, pressing the battery icon under Menu > Settings > Battery Manager results in a forced close error. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  • Media won’t play — includes “sorry the player does not support this type of audio file,” custom ringtone stop working, video won’t play, etc. A reboot will restore full media function, but not permanently. We believe we have identified the cause of these errors. A fix has been developed for this and should eliminate the problem. It will be distributed in a future software release.
  • Music files cutting off the final four seconds or so — a solution has been developed. It will be distributed in a future software release.

Unfortunately they do not have a specific timeline for when an update to address some or all of these issues will be coming, but they are working on it and promise to update with new information when it is available. It’s good to see Motorola owning up to this rather than just burying their heads in the sand until they have a fix, but here’s hoping we see the update soon.

I have had a few random reboots, but the major problem for me since the Froyo update has been my WiFi connectivity. Motorola is stressing that these issues are only being experienced by a limited number of users so I’d be curious to hear how many of our Droid X users have seen any of the above on their device.

Via: Android Community

Source: Motorola Support Forums

Sean has been with Android and Me for over 4 years and covering mobile for the last 5. He occasionally muses about gadgets and tech outside of the Android universe at Techgasms.

    Most Tweeted This Week

  • http://Website Todd

    Try using the stock boot loader MOTO, ditch that evil “pre-crime” one you built !

  • AndroidFTW

    I have yet to have any of these problems on my X

  • http://Website Addicuss

    Oh i have a fix for all these problems… its called unlock the boot loader and let the dev community fix what we *obviously* dont pay motorola enough to get right the first time.

  • http://Website stev

    No issues here yet

  • http://Website Richard

    Leave it to Verizon to mess up updates…I feel sorry for my fellow froyo friends all I can say is ditch Verizon and get with SPRINT SOON AS POSSIBLE CAUSE GINGERBREAD IS SOON ON THE HERIZON AND TRUST ME THE EVO 4G WILL HAVE GINGERBREAD WHILE YOU WILL FINALLY BE GETTING SOME PROPER FROYO….HOW SAD…..GOOGLE/HTC/SPRINT IS NUMBER ONE FOREVER

    • http://Website xuser

      Sprint sucks!! The update came from Motorola not Verizon! Ever look at Sprints coverage? It might be fast in like a block or so but try using it out of cities. DEAD 4g and voice.

  • http://Website addictive11

    Will the samsung Epic get gingerbread?

    • http://www.technogasms.com Sean Riley

      A little off topic and there are too many players involved to say for certain, but I would be pretty shocked if the Epic didn’t get Gingerbread.

  • http://Website caabbyy

    while I do agree with Google/Htc I don’t really care for sprint, I’m sure if sprint didn’t come out with the evo then they would be where they were before it cameout. anyways leave it up to motorola to screw up froyo , I’m very disappointed in that company I wana see whatsup with tht tegra2 but not happy its motorola and not htc doing it.

  • http://androidandme sac

    Also having battery force close issues and media player not playing and random rebooting since 2.2

  • http://Website Andrew

    I have Random Rebooting, WiFi issues, and both Media issues. Seen some spotty text messaging issues too.
    Oh, I’m not done, when I play music on my phone, it freezes and crashes the whole thing – temporary fix = BlackBerry Battery Pull.
    Phone automatically disconnects itself after being plugged into certain PC’s.

    Motorola, if your reading this, I’m tired of crap.

  • mac08wrx

    No probs at all on my moto x

  • http://Website Bob In SC

    WIFI has not been as good since Froyo.
    Everything else is better.

  • http://Website slickbrave

    My custom ringtones are all screwed up. The tone I’ve assigned to one contact plays when a different contact calls. Some with custom ringtones just play the default tone.

    Earlier this week, I had to pull the battery due to the media player locking up. Looking forward to the fix

  • http://Website E-rock

    WiFi issues before and after Froyo. Also experiencing “sorry the player does not support this type of audio file” issue.

  • http://Website DeeDee

    My music player shuts down my Droid X the first or second song played with 4 seconds to go at least once a day forcing me to remove the battery and reboot. It is more than just a little annoyance as I have had to pull my car over to safely complete this totally unnecessary fix. (I don’t text while driving – not about to start removing batteries, reinserting them, pressing buttons and more buttons at 60 mph).

    At a Verizon store I was told this was a common problem being caused by MP4 files and that I needed to convert all songs in the MP4 format to MP3 – and of course this did not work and was a huge waste of time.

    C’mon Motorola – let’s get it right.

  • http://profiles.google.com/eromrab eromrab

    I’ve been having tons of reboots when I go to unlock my phone. It hangs and then *BAM* I wasn’t sure if it was an app I had installed or Froyo, but I noticed it started happening after the OTA.

  • zerotiger

    any bets they will ever admit to the clusterf they created with the 2.1 update for phones like cliq and cliq xt and devour?

  • http://Website Pagan

    No issues here. Surprised to see this.

  • http://Website ssethi408

    Hitting a lot of these issues… STILL. By far the worst mobile phone experience ever. Random reboots constantly, and WiFi problems as well.

  • http://Website eeeemartin

    Media problems persist. Also have odd threading experience on Text… I am not sure that this is a bug, but it is very unintuitive to have some messages post to the top, and others at an old location, on the test message list.

  • http://Website tgraupmann

    I just want to install VZNavigator. Make me happy!

  • http://Website tgraupmann

    I just want to uninstall VZNavigator. Make me happy!

  • http://Website serpa4

    I have folders that randomly wont open without a restart. Volume of the speaker phone still suck royally. I like my phone, but probably won’t do Moto again.

  • http://Website baxtelf

    No issues at all with my X after the update.

  • http://androidandme.com seikor

    I like my droid very much and I promote it heavily at my work place but it often puts me to shame by constantly rebooting. It freezes often. Please fix these problems Moto and make droid the “DOES” that it claims to be. I have always owned Moto phones and I dont want to change!!

  • http://Website Dejuanxg

    I’m more pissed off with how droid 2′ish the droid x now looks u want my old gallery back my contacts back to how they were and this verizon navagtor they forced on my phone off I’m not paying for it when I can use googles free.

  • http://Website phranks

    yeah I have the random reboots. also it doesn’t put my most recent text message recieved at the top of my text message list.

  • http://Website Karl Green

    My DroidX would get stuck on the Motorola icon randomly when rebooted following the upgrade to 2.2. It finally got stuck on a power on. I took it to Verizon and they were not able to reset the phone. It had to be replaced. The new one came with 2.2 and appears to be working fine.

  • http://Website John in nc

    I have seen all of these issues on my droid X. I am thoroughly disgusted, and if I don’t receive a fix soon I will go get an iphone. Also wondering if it would be worth going to small claims court to get out of my contract. When I purchased the phone I didn’t expect to receive a buggy update. Can’t believe they didn’t know about this before they released 2.2

  • http://Website Yodathehut

    Um…haven’t had any issues w/ my X. The battery lasts a long time, picture quality is better than I’ve had in any phone I’ve ever owned. The calls are crystal clear, movies, music, podcasts, all play fine. Games work well. It just works, for everything. Wifi works, no random reboots.

    The people who have had issues, have you tried resetting your device? I hear that for some people that actually seems to have solved many of the problems they initially faced after the 2.2 update.

  • http://Website dl

    Media won’t play and my ringtones gets changed. Reboot does fix it but I have to reboot every day because the problem keeps coming back. I don’t realize I’m getting a call because the ringtone isn’t correct.

    • http://Website dl

      … and I was one of the “very few” that had the problem with the first Droid X models that froze up. Two for two for the “very few”.

  • jeck77

    I feel bad, I am the phone technician at my job, and my boss has a Droid X. I had him update to Foryo, and now he doesn’t have a market icon, and we can’t find the market app anywhere on the phone! Hopefully they fix this bug too in the next update!

  • http://www.epicpushchairs.co.uk/ High End Pushchairs

    Great post, I’ve just had a baby boy myself.