AT&T salesperson, Unfortunately Android is not as high tech as the iPhone

One of our readers Jon asked AT&T support how he could download the U-Verse app to his Android phone. The response he got was, “Unfortunately Android is not high tech as a iPhone.” I don’t know if she ever answered Jon’s question, but the U-Verse app for Android is limited to AT&T phones so that might be the reason why you had a hard time finding it.

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45 Comments Join the discussion!

alexGuest 12/14/10 3:04 PM

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At&T stop brainwashing people you are just saying that, how about the truth like that your android phones are on lock, and that you are apple’s pet( who is planning to double-cross you with verizon) android FTW

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- R.S.Guest 12/14/10 3:40 PM
  
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  Considering that AT&T pretty much owes their continued existance to the iPhone, it shouldn’t be a surprise that their employees are biased toward the iPhone. Without it, AT&T would be in last place, if they were even still around.
  
  Not just that but when have salespeople actually been a reliable source as far as product information? Most know very little, if anything at all, about products they are selling.
  
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AntwanGuest 12/14/10 3:04 PM

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Maybe it was a twisted attempt to upsell? Who Knows……

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@neidlingerGuest 12/14/10 3:08 PM

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When all they have been selling for years is iCrap, what do you expect.

Oh i get it, they are using a app for customer service. If they had to use that iPhone for Customer Service no one would connect.

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84 Galen20K 12/14/10 3:08 PM

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ha! are you kidding me?! LOL TOo Funny,,

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SemajhanGuest 12/14/10 3:08 PM

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Omg are you for real? Just wow… People these days are so stupid, especially a lot of them iphone users/lovers.

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alchemist007Guest 12/14/10 3:09 PM

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lmao! ATT hires low tech employees who doesn’t really know tech at all?

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- And-g-roydGuest 12/14/10 3:42 PM
  
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  It’s like that everywhere. The best that T-Mobile reps can tell you is “pull the battery for 10 seconds”.
  
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  - pyrosnakeGuest 12/14/10 4:30 PM
    
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    The response was a right fit to the user…
    
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  - 44 ZRod 12/14/10 11:11 PM
    
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    Talking as a tech support specialist for Sprint, you’d be surprised how much restarting and pulling the battery from the phone affects the systems.
    Everytime you turn that phone on a temporary identity is built upon the permanent one and sometimes that information can get clogged and corrupt. Battery pulls fix many many issues experienced by end users.
    
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JeremyGuest 12/14/10 3:09 PM

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What she meant to say is that Android isn’t as pretty as the iphoney…

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John GiottaGuest 12/14/10 3:10 PM

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Maybe that is there response for “You can’t watch TV on Android due to the lack of DRM support”… ?

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- ToryGuest 06/26/11 5:30 PM
  
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  Super informative wriitng; keep it up.
  
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0 Noice 12/14/10 3:10 PM

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This is like getting angry about a part-time used car salesman at a Ford dealership saying Chevy makes low end cars.

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MarcusGuest 12/14/10 3:16 PM

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Amazingly, Android is scheduled to become as high tech as iPhone (in AT&T’s eyes) early next year. No coincidence that the iPhone is scheduled to become available on VZW early next year.

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CybersedanGuest 12/14/10 3:16 PM

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… And I quote, “Android is not high tech as a iphone”.

When this person grasps the basics of the english language, we can then begin to enlighten her. Talk about a candidate for the “I don’t care” skit.

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NoahGuest 12/14/10 3:21 PM

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Actually, the U-Verse app is on the iPhone and WP7. Just not Android.

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- WillGuest 12/15/10 12:26 PM
  
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  I’m using the U-Verse app on my Nexus One as we speak, and have been for a couple of months.
  
  Stop spreading false information.
  
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55 uzunoff 12/14/10 3:25 PM

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unfortunately AT&T technicians are not as smart or educated as android users

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ThorpelandGuest 12/14/10 3:25 PM

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Well most likely the support reps used by ATT live chat are located in India. No joke. They probably have little hands on experience with either device and are reading from a script. Or, going by 2nd hand knowledge.

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- RiperGuest 12/14/10 4:30 PM
  
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  why would support employees in india have less experience of android/iphone mobiles than american support employees?
  
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RockinEvoGuest 12/14/10 3:37 PM

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LOL that made my day, AT&T really needs to do some homework before the I***** goes to Verizon. That little comment is going to hurt them when they try to fall back on Android to keep up with sales. Let me just add another lol for the poor tech with just a word of mouth technical background.

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TadGuest 12/14/10 3:44 PM

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“…the U-Verse app for Android is limited to AT&T phones so that might be the reason why you had a hard time finding it.”

I’m not understanding what you meant by this.

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WaltSobchakGuest 12/14/10 3:49 PM

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I am on VZW and have the Uverse app. I got it from XDA
http://forum.xda-developers.com/showthread.php?t=812546

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2 iSunday 12/14/10 3:55 PM

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I just searched for ‘uverse’, and it is right there. It is possible that this user is a Dell Streak or Moto Backflip user… Quite likely that it is a 2.0+ app.

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sriGuest 12/14/10 3:58 PM

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I would have replied … ‘Oh! I understand. Verizon is superior to AT&T’.

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2 iSunday 12/14/10 4:04 PM

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According to comments on the market, there is a $10 fee for U-Verse mobile, but it is free for Win Phone users… I had a feeling that AT$T was going to push the Windows Phone hard when they lost iXclusitivity.

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Vincent MacGuest 12/14/10 4:04 PM

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I don’t think random stupid AT&T salesperson comments should warrant a blog entry unless you tag it as humor.

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2 Azeem 12/14/10 4:07 PM

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Judging from the grammar, this representative is either from a different country and knows English as a second language, or they are a person of very little intelligence. The comment itself really leads me to believe that both assumptions are correct though.

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Glen BramlittGuest 12/14/10 4:30 PM

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What she meant to say was:

“You’re doing it wrong.”

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WadeGuest 12/14/10 4:38 PM

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This just in! AT&T hiring CSR’s with little to no education required!

(P.S. This isn’t news)

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MarcGuest 12/14/10 4:40 PM

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Well of course he says that, AT&T make the worst phones the iphone is the best phone through AT&T, try going to a different carrier moron! Android is the best try Sprints EVO

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MNGuest 12/14/10 4:49 PM

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Not true…you can find the APK (I have!) and install it to your android phone. LIARS!

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3 TheDrizzle 12/14/10 4:55 PM

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Sadly, most uneducated people ( including iPhone users) actually believe this. Steve Jobs runs a great brainwashing campaign.

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BGuest 12/14/10 5:13 PM

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lol

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DarkseiderGuest 12/14/10 5:18 PM

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Wow looks like Uncle Steve’s cult of personality has one of its’ sheeple working at AT&T. Unfortunately this is what happens when stupid people drink the kool-aid and are then given a job for no other reason than hiring rules at major corporations. If companies could only hired qualified personnel instead of having to hire morons as well to make the labor board happy we would be better off. The dumb and delusional would die off from starvation and the gene pool cleaner and said companies could provide an overall better service and product. Oooh well… enough with my Utopian musings.

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8 Droidberg 12/14/10 6:55 PM

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at&t is wack sauce!

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Ben Johnson, GAGuest 12/14/10 7:39 PM

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“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”
“Unfortunately Android is not high tech as a iPhone.”

Spot-on, im using this now for my signature!!!

sent from my iPhone 4

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blksol5Guest 12/14/10 8:14 PM

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Alright guys.. I’m a 21 yr old male. I actually work for at&t customer service.. and I can assure you. I know a lot about phone and cellular tech.. but, not everyone I work with does. Actually most people I work with I don’t know how they actually got a job. Its easy to get a job in a call center, you don’t have to know anything. Only where to look for information that’s asked of you and be nice.. trust me I know. But fortunately I do know what I am talkin about.. and iphones aren’t anything special. I still wonder to this day why most people say the iphone4 is the top phone on the market, when people call into me I push android phones over any other phone.. I don’t suggest iphones, even thou everyone and their dog wants one. If I do talk about Iphones I usually mention how they don’t truelly multitask and can’t run flash and are locked down due to mr jobs.. I always tell people.. my phone.. the G2 does what I tell it to.. the Iphone tells the user what it can do.. which usually it can’t do something simple, without jailbreaking it which most people don’t want to do..

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- 3 TheDrizzle 12/14/10 9:27 PM
  
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  Awesome. It’s good to have a guy on the inside fighting for Android. I think most people still think the iPhone is the only smartphone available. I love how you sum up Android vs Iphone: “the G2 does what I tell it to.. the Iphone tells the user what it can do…”
  
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tinyGuest 12/14/10 10:21 PM

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Screw you at&t my droid x can do more than the icrap and then some we will see how long you last when Verizon gets a real iphone on a REAL NETWORK next year…….

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MGuest 12/15/10 8:12 AM

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Ha! And people rag on t mobile. Take that att!

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AlexGuest 12/15/10 8:49 AM

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AT&T is probably obligated by contact to say the iPhone is better.

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JeffroidGuest 12/15/10 9:31 AM

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Unfortunately, that AT&T sales people are not as high IQ as the android users

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InspectorGadget80Guest 12/28/10 12:39 PM

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This makes me want to leave AT&T So damn badly. This sales rep is def a APPLE fanboy. Feel like smacking him for that comment. i DON’T WANT ANYTHING TO DO WITH THE IPHONE. That’s why I’m either waiting for a good powerful Android device or leave AT&T for good to T-Mobile.

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AT&T salesperson, Unfortunately Android is not as high tech as the iPhone

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