Dec 14 AT 6:49 PM Taylor Wimberly 33 Comments

Gameloft apologizes for billing errors

After our report yesterday that customers were finding duplicate charges from Gameloft’s web store, the company has issued an apology to their customers. Gameloft reports that they identified an issue in their billing process which affected a small percent (0.05%) of all transactions on their store in December. As of today, the bug has been fixed and customers who received extra charges will be automatically refunded.

It is nice to see Gameloft identify the problem and fix it so quickly, but there are no signs that Gameloft will be embracing the official Android Market anytime soon. Full statement after the jump.

Just today Gameloft tweeted that they will bring their flagship game N.O.V.A. 2 to Android devices, but it is not slated for release on the Android Market. That’s a big shame because I really want to play that game, but I think I’m done with Gameloft’s online store.

Hopefully they will reconsider their strategy as Google continues to improve the Android Market. We love Gameloft’s 3D games, but their web store is a constant exercise in frustration.

Gameloft would like to apologize to those who were affected by the following situation on Gameloft’s Android store:

We spotted an issue in our billing process that affected 0.05% of all transactions on our stores in December. After having bought one game through a credit card, some customers were charged a second time under certain circumstances.

All customers who received extra charges will be automatically refunded for all related game charges directly to their credit card accounts, and will receive a free game credit.

This bug has been fixed today.

Again, we sincerely apologize for any inconvenience it might have caused some of our customers. If you need further assistance on Gameloft’s offer for Android please contact: android.support@gameloft.comCustomer ServiceGameloft

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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