Jan 24 AT 11:40 AM Taylor Wimberly 141 Comments

40 days after launch, Google’s Nexus S still suffers serious random reboot bug

Update: Google has just reported they have a fix and it should be rolling out within one to two weeks.

Can you imagine Verizon or AT&T launching a new flagship smartphone that suffered from a serious bug which caused it to randomly reboot during phone calls? You would expect that such an issue might be caught during QA testing or at least a fix would be available shortly after launch. It sounds ludicrous, but that is exactly what happened to Google and their latest phone – the Samsung Nexus S.

A Google employee reports that a software fix is in testing, but it appears they are having trouble locating the root cause of the bug. On January 13th Google said they were testing a fix, but it was unsuccessful and they began testing a second fix on January 21st. We had hoped that the fix might be included with the recent Android 2.3.2 update, but it was not ready in time and people are still experiencing random reboots.

I trust that Google will eventually resolve this issue, but it just goes to show you how difficult it can be to support some Android phones. If Google’s own phone still randomly reboots a month after launch, just imagine how difficult it would be for an operator to certify a fix and then roll it out.

With any new Google product you expect to be a public beta tester, but using the Nexus S is so frustrating at times that it is almost not worth it.

Source: Android issue tracker

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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  • http://Website CD Andrews

    I had a similar problem with my Incredible out of the box. It turned out to be something to do with signal strength and how the phone handled tower transitions. From what I saw online it was mostly a regional issue. I had to deal with it for 2 weeks and almost lost my mind. I can only imagine having the problem for over a month!

    • http://Website SquirrelWithAGunAtTheZoo

      I can only imagine.

      Taylor, I think you can leave out the “almost” in your last sentence. In a production phone (as opposed to a phone you buy basically as a toy) these kinds of flaws are deal-breakers if you ask me. Add to that the lack of a dual-core cpu given the phone’s launch date and the lack of an SD card slot (which are relatively minor setbacks), and Google’s officially got themselves a loser, which is just sad because I was looking forward to buying one when I first heard about a new nexus phone.
      Even the “fast updates” argument that makes the Nexus-series of phones so desirable seems to officially have been disproved: N1 owners are still waiting on their gingerbread update a month after its introduction.
      Come on Google, you can do better than this!

      • jivemaster

        Nexus One cannot be first forever, just like Nexus S won’t. Each gets 12 months of major attention and then need to be second to the next Nexus in line. The Nexus One will still be next in line. Perhaps the bug in the S has taken attention away from the One momentarily.

        Get over the dual core thing for heavens sake. The Nexus S is not a feature phone, and if you don’t get that then the Nexus line is not for you. It’s a phone with relatively powerful hardware to be the attention of google for the next year. Nexus One was a big jump because developers had stalled. Just because this phone’s “competitors” have already been announced, they’re not here yet, at least for a month our two.

        Nexus One was lucky that its cpu was fresh on release so it didn’t look as dated, and it was still outdated within 4-6 months. Technically the S is using the best cpu and gpu combo to date. That couldn’t be helped. Nothing else was ready for heavens sake.

        The Nexus S is a great phone. To see this kind of whinging is offputting for a blog of this calibre. Considering the majority has never had the issue before, its likely the issue is a hardware fault in a minority of devices. Xda shows hardly anyone with this problem, I only really heard about this problem from this blog alone.

        Beta testing was conducted for weeks by google employes. There were reports of dogfooding for months. If a bug has slipped through, it’s way unfortunate, but it’s not a deal breaker, especially since it’s only effecting a minority at this point.

        They said they are working on it. The phone was released and then it was christmas. Staff, like everyone else were on holiday, and the bug didn’t happen immediately, but a week or two after release. They’ve now only been back at it for a few weeks. Just give them a minute.

        • http://Website Dags

          “12 months of major attention … the attention of google for the next year”

          That’s very optimistic to suggest that the Nexus S will be the Google developer phone for 12 months. What are you basing that on – an established pattern of one phone?

      • http://Website tomnewtn

        Why send out 2.3 to the Nexus One when it appears there is something requiring a fix, as evidenced in the Nexus S? I’ll take updates when they’re ready and are stable and reliable.

    • http://Website But

      Nexus S is ugly

  • http://Website andy-roid

    It must be a Samsung bug just like the gps on my galaxy s no fix

    • http://Website Derek

      It’s most definitely a samjunk problem. Read the XDA forums, there are thousands of captivate owners reporting the same random rebooting problems. I’ll never buy another samjunk product ever again.

      • http://Website watbetch

        This is what happens when you let hatred cloud your judgement. This is 100% Google’s problem and not Samsung’s.. they ONLY made the phone. These problems came after Google’s OTA update.

        • http://Website A average person with average intelligence

          Seiously, you would think people would read the entire article and maybe even go so far as too read the articles the article is referencing. From there, you think they would derive that Google knows of the bug and its GOOGLES PROBLEM.

          stop whining about samsung and read articles properly

    • http://Website Alex

      Can you just stop with all the Samsung jokes and so on. There getting overplayed. Just stop your whining!

  • http://Website Terry

    My TELUS Motorola Milestone has suffered from ‘random reboots’ since the day I got the handset. This includes OS versions 2.0.1 and 2.1update1 from TELUS and Motorola. I wouldn’t expect my device is the only suffering from this, though it isn’t more prevalent during calls, which may be why it comes up as a sore spot for users only recently.

    Not sure I will buy a device that I can not /easily/ change the ROM on again. If the device manufacturer and carrier can’t be bothered to do better software, I shouldn’t be trapped with it.

    • http://Website Daniel

      Same here with my DACH Milestone on O2 in Germany.

  • http://Website Frank

    I use the nexus s in Germany in the network of Vodafone and got the same problem

  • http://Website mikecoffee

    I think @PaulOBrien had a theory on the reason for the re boots, which was due to the dumping of radios to the emmc? @PaulOBrien this done due to a .lib file.

    He was talking about this the other day with amon ra.

    Just a theory …..

  • rahlquist

    Are you certain its not a bad hardware batch like the 3 button salute on some captivates? I know my wifes Nexus S hasn’t random rebooted since she got it. It is currently sitting at uptime of 482:07:09

    • http://Website Kendall

      Yep Nexus S bought from Best Buy U.S., using on O2 UK, no random reboot problems during calls. ilove my Nexus S :)

      Though wifi hotspot usually requires a few attemps (literaaly 3-4) to get going. It has improved since 2.3.2.. it used to be around 8-9 attempts.

      • http://Website 2FR35H

        Same here no random reboot boot issue but ever since 2.3.1 I had been getting more freezes hopefully after I install the 2.3.2 ota everything will be good again

    • http://Website Brian

      Same here. Not a single reboot since I’ve had it. Excellent phone. Tough to find a single complaint about it. Had to reboot a few times here and there for minor issues, but what android doesn’t?

  • http://Website nelzp

    Same problem with the HTC Evo. Was more GPS related. Seems to have gone away since I rooted and installed a new ROM.

  • slowz3r

    I have only had 1 random reboot and have never gotten another one

  • http://Website AdamJ

    I got my Nexus S just before I went to Australia for the holidays and while I was there (3 weeks) I didn’t experience the problem (Vodafone). Since getting back to NYC it has happened to me only twice.

    • http://Website AdamJ

      OK it just happened again. Anyone know if Cyanogen mod 7 has this problem?

  • http://Website Steffen

    Its been over a year since the launch of the Nexus One and they NEVER acknowledged the problems with the crappy touch screen recognizing touches an inch below your touch. Don’t get your hopes up. Even though that was a hardware problem, a carrier would have gotten it situated, whereas Google just ignored it and kept sending defective phones.

  • http://Website nexus ownr

    I have had mine since launch with no issues! Good job Google/Samsung!

  • http://Website paco

    I buy mine last week in best buy and at this time the phone works great no reboot at all sou I say iam a owner of a couple of nexus s working good

  • http://Website nick

    i’ve had mine since day 1 from Best buy and have never had that problem at all… knock on wood

  • http://Website Mark

    It’s not only the Nexus S, the G2 suffers from this problem as well. In fact, it’s not even a random reboot. It’s a random shutdown. The whole system just turns off randomly and doesn’t restart at all. No matter how long I press the power button, it won’t come on unless I open the back and re-insert the battery. Other G2 users have complained about this as well. It’s a bit annoying considering I use my phone as an alarm and it would be disastrous if this occurred while I was sleeping. >:(

    • http://Website ihatefanboys

      I say to to every person that makes the comment that u just did, so dont take it personal. if u had a problem with your G2 from the time u got it, why not return it ? i had a non reactive touch-screen out of the box, had to pop out the battery to get it to restart. guess what i did ? i didnt go on a tech website and say i have to keep removing the battery, i took it back that day, and got a brand new one that has been perfect, no reboots, no freezing, any G2 users that hav this prob and havent got a new phone are retarded and shoudlnt even be complaining.

      @everyone that says its “googles problem, not samsung” are u smoking weed or angel dust ? so its just a grand coincidence that its a samsung and its suffering problems that almost every other samsung smartphone has. and of course every phone can suffer an occasional reboot, but across the board on almost every samsung phone ? thats not a coincidence, its a pattern.

  • http://Website CJ

    had mine since the launch date, just 1 reboot while setting the wallpaper. can’t recreate it. non-critical issue for me

  • http://Website Mikael

    “just imagine how difficult it would be for an operator to certify a fix and then roll it out”

    This is exactly why the cell phone business should be divided as it is in Sweden (and possibly other European countries). Cell phone operators provide you with the cell phone service while the cell phone manufacturer designs, makes and support the actual phones. Operators should not be involved in the actual phone, the should only provide the service.

    As made obvious by this case, the manufacturers are always quick to fix problems, but they are at least quicker than the operators which didn’t design and make the phone in the first place.

  • http://Website tross

    just because your phone keeps rebooting doesnt mean everyone is. sounds like you happen to get a bad apple. take it back get another instead of making an article about it,
    lol. my sexy nexy hasn’t had a single misreboot yet.

  • http://Website Viva la Nexus

    I haven’t experienced these random reboots…wonder if it was a certain batch of phones…

  • http://Website ♦3

    such a terrible phone!
    i use the iphone 3g and have no issues whatsoever!

    • http://Website Kendall

      Really?? iphone 3g… no problems. you tried upgrading to ios 4?? Lol

    • http://Website JT

      such a terrible phone!
      i use the iphone 3g and have no issues whatsoever!

    • http://Website .

      such a terrible phone!
      i use the iphone 3g and have no issues whatsoever!

  • http://Website Derek

    “With any new Google product you expect to be a public beta tester” That’s absolutely false. I cant tell you how false that is. We have product laws in this country, if they are selling it you should not have to be a public beta tester, especially when you’re paying $500 for a cell phone. It should work fine. Especially because they didnt tell you, “hey this product may or may not work out of the box.” They knowingly released a flawed product. There should be a class action lawsuit against google immediately.

  • http://Website Eamon

    Never had this problem and I’ve owned my nexus s since launch. I think this is a very rare bug and being blown up in proportion by a few people and blogs–> (androidandme). Love my Nexus S and by the way Samsung makes awesome hardware.

    • jivemaster

      And what is with negging of every person with no issues? It’s definitely not a wide spread issue like everyone is making it out to be. Get a replacement if you’re having issues.

  • rahlquist

    Seriously if you get reboots as often as you indicate, have you tried wiping this phone and seeing if maybe its an app? What does logcat say? etc.

  • http://Website sri

    My wife experienced it thrice since she bought it on Dec 16th.

  • http://Website pwnNoobz

    seriously just Because one jackass gets a faulty phone and starts crying wolf because he can’t deal with it is redonkulous. androidandme is starting to remind me of how engadget butchered the nexus one just because their precious 3gs was getting overshadowed for a day. Taylor next time post a logcat or something before riding the dick wagon :)

    • http://Website Disappointed

      Imagine you become the “one” jackass…

      Come on, because you arent affected doesnt mean they HAVE to fix this for every loyal customer.

  • http://Website my nex

    I bought 3 for the family just after launch, and so far no issues! I had this type of issue with our old G1 ‘s and mytouch. I think it’s more of an overall Android issue than phone? Maybe, maybe not. Either way, our nexus s ‘s have no problems! Even the batteries last 1- 2 days with moderate to heavy use, using the browser, navigation, making calls, etc.

  • http://colinscroggins.com Colin Scroggins

    I bought my Nexus S on release day and have not had this problem. I am currently on version 2.3.1.

  • http://Website R

    It’s Samsung, they need to stay as a hardware manufacturer only they make unreliable Android phones. The Nexus One has no problems, HTC builds quality products, to bad Google didn’t go with them and bring a next generation device to consumers.

    • http://Website Aggressive Napkin

      you do realize you’re an idiot right? also Google didn’t want HTC this time around. also Samsung only made the hardware on the nexus S lulz.

  • http://Website Pat Wolfie

    My droid x since day 1 “7 months” still reboots at least twice a day. :( rooted stock 2.2.1

  • http://Website Michael

    Still have yet to get a reboot on my nexus s.

  • http://Website JC

    Hey Guys,

    I’m pretty sure that phone will rock after this get fixed ! I just don’t owe one right now but I’m pretty hopeful this will help the price going down a little :p ! And after this we will all posess this phone, and restore people’s confidence in Google and this phone which should shine in all its android 2.3 (or android 3, let’s be crazy!) glory !!

  • http://Website Miguel

    It seems like lately we are seeing more and more bloggers ranting forcibly about the bugs with the problems with their personal phone. The headline on this article seems to indicate that ALL Nexus S phones suffer this problem, when based on a quick glance at the comments, nearly no Nexus S users here have seen it hardly.

    My brother has the Nexus S and I asked him if he has had any random reboots, and he said no also. So the problem doesn’t seem to be widespread.

    I can understand that the problem must be frustrating. But is it really “news”?

    If I wrote a blog about Chevys and my Chevy didn’t start this morning.. is it news?

    • http://Website SnowManNYC

      Had my Nexus S since launch date and never experienced a forced reboot. I’ve been on 30 min+ calls. Sounds like only a small minority of users are having this problem.

  • http://Website Nexus – (N)one update

    forget about ever getting that issue fixed.
    Google is just a bunch of jokers.
    Remember how they promised the Nexus (n)one to get updates first.
    Not even 12 months later, they can’t even release an OS updated that was promised for the PREVIOUS QUARTER! These retards are even unable to publish a schedule / release date for updates.
    Android is turning into such a JOKE!

    • http://Website Nexus aSs

      >>forget about ever getting that issue fixed.
      Google is just a bunch of jokers.
      Remember how they promised the Nexus (n)one to get updates first.
      Not even 12 months later, they can’t even release an OS updated that was promised for the PREVIOUS QUARTER! These retards are even unable to publish a schedule / release date for updates.
      Android is turning into such a JOKE!>>

      THIS!

  • http://Website AdamJ

    Taylor do you make all calls via Google Voice? I do and I’m wondering if that is the problem?

  • http://Website Mike

    This problem is real. Google has acknowledged it and said to be working on it. Its existence is not up for debate.

    http://code.google.com/p/android/issues/detail?id=13674&q=nexus%20s&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars

    Personally, I’ve experienced the problem twice on phone calls lasting longer than about 10 minutes.

    • http://Website Jini

      The fact that Google acknowledges the problem is a good sign. Would you rather have “the antenna on this phone is fine, it must be your hands….’ or “the car accelerates just fine, your foot must be pressing on it too hard….’.

  • http://Website CHANG3D

    Google should have stuck with HTC instead.

  • http://Website Alexandre

    I have my NS almost a week and no reboot issues until now… It came with 2.3 and continuosly asks for a 2.3.1 update, but I not sure if I want to do it for while, since I’ve read that some users had this problems after the first update…

    The guys who have never had reboot issues, already have their phones upgraded? And those who had, some of you still running the 2.3?

  • http://Website Usman

    Come on Taylor! This is a DEVELOPER phone… NOT a carrier flagship phone.

    • http://androidandme.com Taylor Wimberly

      They sell it at Best Buy to the average consumer. What is the point you are making?

      • http://Website Usman

        Despite the point of sale, generally speaking, the average consumer ain’t buying this device. My point is that just as the Nexus One had it’s share of early bugs, so will the Nexus S. That’s the tradeoff you make to have the latest developer device that will essentially be a test bed for the OS. Thinking otherwise is naive.

        • http://Website AdamJ

          The Nexus S is not a developer phone… yet. You might have noticed the massive banner campaign happening everywhere at the moment for the Nexus S so I think Google would disagree that this phone isn’t for your average consumer. This is why you can buy it at Best Buy and not via the developer program. We don’t know yet how well it’s been selling.

  • http://Website B2L

    Just like most everyone else posting on here. I have yet to experience any random rebooting. I love my nexus s. And samsung hardware is awesome. The only problem i had was a text went to the wrong person. But since I updated to 2.3.2 I haven’t experienced this problem.

    I love google and I definitely don’t plan on upgrading until the next nexus phone is released.

  • http://Website joekrivak

    I got the nexus s the day it was released and I have never had this random reboot happen to me. I actually have had no problems with my phone. I love my nexus s and wouldn’t trade it for anythin…right now

  • http://Website Eppic

    All you jackasses stop saying it is a very rare issue. It is NOT. It is a huge problem. My wife’s phone reboots pretty much every time she makes a call, although it has not happened during incoming calls for some reason. Doing a factory reset did not fix the problem. Many others have exchanged their phones multiple times and still have the problem, My wife’s reboot issue has happened both in the UK and in Singapore, on multiple networks, using a phone purchased in the US. Stop downplaying this issue, it is real and it is very common! and it SUCKS!?!?!

  • http://Website Keideki

    I got the Nexus S at BBY a week after launch, and I had the problem on a few calls. I have not had the issue with random reboots during calls since I upgraded to 2.3.2 the other day.

    • http://Website Mike

      Don’t get too excited. I’ve had the reboot happen on calls twice since upgrading to 2.3.2.

  • NitroExpressNY

    samsung phones suck

  • http://Website SAMSUCK

    THIS SHIT STILL REBOOTS ALL THE TIME WHAT ASHITTY DEVICE!!!!!! SAMSUCK CAN LICK MY YUMMY BALLS!

    • http://Website SamDuckMySick

      THIS SHIT STILL REBOOTS ALL THE TIME WHAT ASHITTY DEVICE!!!!!! SAMSUCK CAN LICK MY YUMMY BALLS!

  • http://Website t78

    android is full of bugs?

  • http://Website DF

    Got the 2.3.2 update & just got a reboot after sending a text message & it didn’t reset my uptime (checked right after reboot, still showing over 50 hrs)

  • http://Website Googleslave

    Call the nonexisting Samsung support.

  • http://Website Ben Johnson, GA

    That hurts.
    My deeply feelings with you!
    But you have been warned, folks, its Samsung.
    SMS bugs and reboots are serious issues that a proper manufacturer like Apple would never allow to happen. They have a QA, Samsung does not.
    iOS is a secure, established OS while Android is buggy and new (untested).
    You bite the bait, now dont cry like a baby.

    cheers, Ben

    sent from my iPhone 4

  • http://Website brick4byrd

    Im on 2.3.1 so far since day one no reboots just drop calls during ongoing long calls. Haven’t had a reboot so I believe these comments. No down playing this but the bug is rare sorry this article shouldn’t be be up!

    • http://Website Oracle

      Look at your screen next time you get a dropped call dumbass. You will see the boot screen, although it doesn’t do a full reboot, just a partial one for a few seconds. You are having the problem but are apparently too simple to realize it

    • http://Website Mike

      I’m so sick of people assuming the problem is rare since they haven’t personally experienced it (or haven’t realized they’ve experienced it). Again, Google has an open issue acknowledging this and have classified it as HIGH priority:

      http://code.google.com/p/android/issues/detail?id=13674&q=nexus%20s&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars

      • http://Website BiGMERF(jr)

        I don’t think the issue is as big as people makie it seem. It sounds like your typical ‘THE SQUEEKY WHEEL GOT THE GREASE’ saying…

  • BiGMERF

    It happens to me daily, especially overnight. I can tell because all the apps i closed the night before have all magically restarted, my live wallpaper goes back to stock and noled turns off (i set it not to restart on reboot, to check if it was rebooting overnight). Getting to be very freeking annoying, especially when it happens during a damm call. I imagine If you buy a car that shuts off and back on during driving . It would be an outrage. All we need is for someone to be in the middle of a 911 call and this happens, google would be broke after the lawsuit.

  • http://Website 4/23
  • http://Website hpy nex ownr

    Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!

    • BiGMERF

      Wow what an uncalled for, response. I am content with my choice of phone, just not happy with the products function. What if your cars radio rebooted in the middle of your favorite song? What if the cars ecu just randomly rebooted.? Not once but multiple times? How would you respond? Same concept. By rebooting randomly so often, it is not performing up to the most basic function. Being ON

      • http://Website duh!

        It’s only harsh to those who aren’t smart enough to take responsibility and make a choice. If I bought a car with a bad radio, I would take the car back to the dealership and get it fixed. If not, I wouldn’t whine about failing to do so. In this case, anyone who whines, is dumb. Take the phone back, and buy another. Mine works great, and judging by all of the comments, so do the majority of everyone else’s. You sound like a whiner begging for higher minimum wages but failing to get off your butt and going to college! Take control!

      • http://Website hpy nex ownr

        How about just taking the car back? Not too hard, right? That’s what warranties are for and return policies! Not forums for crying about what you should do in the first place! Plus, looks like you’re in the minority. Most people here have a great working nexus. JEALOUS?! LOL

  • http://Website nex s

    LOL. Exactly as said above. Its your choice! Stop whining!

  • http://Website guest

    Is the I – crap really that bad that someone who owns one has to troll on an Android web site?

  • http://Website no babies

    Everyone whines too much! Just take your phone back if you aren’t happy!

  • http://Website stevie

    My nexus works flawlessly with 2.3.2. Thank you Google. Too bad the minority makes such a stink for a great product!

  • http://Website tom

    hpy nex ownr:
    “Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!”

    This person couldn’t have said it better. Just exchange it or take it back if you arent happy.

    • http://Website Ginger

      It is a very valid point, but the pu$$y comment wasn’t called for. Maybe just telling people to use their ability to chose was enough.

  • http://Website tom

    Mine works great. I wonder what has caused this big uproar since it sounds like only a few people have this issue. Do you guys think it is caused by one person spamming Google like crazy making it seem like their issue is a concern of many?

  • http://Website guest

    hpy nex ownr says “Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!”

    I think he is right, but most people will still be upset. You can’t please everyone and it seems like Samsung and Google where able to please most looking at the comments here. Good job Google and many thanks!

  • http://Website Dbldwn

    I hope I don’t get a lot of haters here, but I agree with the majority of people here. It seems like a few people out of many have a faulty product and are trying to make themselves seem like the majority. I like (not love) my nexus s. It could have more, sd card, 4g, hd record, and more. But I knew that buying it. If I ran across something I didn’t like after buying it, I would take it back. So far though, after 2 weeks, mine works great.

  • http://Website MitchRapp

    I am soooooooooo glad Samsung made this phone out of cheap plastic. It stopped me from selling my N1 and buying the NS … what a huge mistake that would have been.

    Thank you for failing Samsung, thank you.

    • http://Website BiGMERF(jr)

      I really like the plastic used in the phone. I know it’s a taste issue, but my g1, mytouch, and now Nexus have plastic in them. I haven’t had any issues even when dropping the phones.

  • http://Website BiGMERF(jr)

    hpy nex ownr says:
    January 24, 2011 at 4:16 pm
    -10Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!

    duh! says:
    January 24, 2011 at 4:43 pm
    -4It’s only harsh to those who aren’t smart enough to take responsibility and make a choice. If I bought a car with a bad radio, I would take the car back to the dealership and get it fixed. If not, I wouldn’t whine about failing to do so. In this case, anyone who whines, is dumb. Take the phone back, and buy another. Mine works great, and judging by all of the comments, so do the majority of everyone else’s. You sound like a whiner begging for higher minimum wages but failing to get off your butt and going to college! Take control!

    Reply
    hpy nex ownr says:
    January 24, 2011 at 4:48 pm
    -4How about just taking the car back? Not too hard, right? That’s what warranties are for and return policies! Not forums for crying about what you should do in the first place! Plus, looks like you’re in the minority. Most people here have a great working nexus. JEALOUS?! LOL

    I couldn’t have said it better myself guys/gals.

    • http://Website MasterofAll

      Listen you dumbphuck, it is obvious it is the same person writing all of these similar childish messeage and writing replies agreeing wiht himself (itself?)….the fact is, the phone is faulty and a lot of you morons don’t even realize it. Normally the call just drops, and if you look quickly you will see the colorful start-up screen for a second, there is not a full reboot.

      Many people haver returned the phone only to get a new phone with exactly the same issue. Take a loot at all the information on the google boards.

      The problem does not always start immediately so many people do not have the option to return the phone, they would have to send it for repair.

      Anyone that ordered the phone from overseas has no alternatives at all.

      And regardless of whether it can be returned, that is still a pain and will make anyone unhappy with the inconvenience.

      Overall the NS is a great phone, but the one real fault is huge one
      Stop acting like a 13 year old dipsh!t, although no doubt that is what you truly are

      • http://Website BiGMERF(jr)

        Of course I am the same person. Look at my name. I haven’t changed it at all. As far as who agrees with me or not, I didn’t start posting until after my doppleganger had that ridiculous reply. I usually just read the post but thought he was being ridiculous. As far as all of the comments on Google, how do you know those aren’t mostly from the same people? It is highly possible an unhappy customer (the few) are spamming that area just like you assume is happening here.

  • http://Website Mike

    For those of you claiming you aren’t affected by the reboot problem, consider this:

    I got the phone the weekend after it launched. I don’t often participate in long telephone conversations (e.g., most calls are less than 5 minutes). Just this past weekend, I happened to be involved in two longer telephone conversations (e.g., over 15 minuets), and my phone rebooted once in each conversation. So, up until yesterday, I too thought I wasn’t affected by the problem which, by the way, reeks of a software issue – NOT a hardware issue. Just because you haven’t experienced it yet doesn’t mean you won’t in the future.

    • http://Website hotness

      When I first got mine just before Christmas, I had one that kept dying on me every few minutes during calls. I returned it to Best Buy, and have not had any problems since. It sounds to me like a simple exchange can fix the problem. I hope that is the case for you, and all of us. Here is to keeping our fingers crossed.

  • BiGMERF

    I have a Jr? sweet.! Taylor and company thanks for keeping the pressure on!

    • http://Website BiGMERF(jr)

      You’re welcome! I figured your point was so out there, you needed a doppleganger. In this case, I am the good one protecting the majority while you are, well, sorry, but the other one.

  • http://Website Stevo!

    I think people forget about problems with the launch of every new product. That is why it is good not to buy a car etc after launch. In this case, maybe waiting a bit or dealing with the problem is in order. Not arguing about what could’ve or should be done. I agree with most people here, if you bought it and don’t like your purchase, take it back. So far mine has been a good phone. Nothing more or less than what I anticipated.

  • http://Website itrustme

    i havent had any such problems with my nexus s. Its the best phone ever or at least for the next month or two…

  • http://Website apple lover

    After all of these comments, I really want a Nexus S.

  • Scotter

    Thanks, Taylor, for posting this.
    Some call it “whining” but I call it watchdogging; letting consumers know what is going on so they can make informed decisions.
    Google admits there is a problem with the Samsung Nexus S so the problem does exist and it is important that people know about this problem (and past Samsung-related problems!) when they make their decision to buy a new phone.
    By the way, I told you so :)

    • http://Website Stevo!

      Very true. I bought a Samsung TV that turns on and off despite being 2 yrs old. After doing some research, I found Samsung used crappy capicitors which need to be replaced causing this very common problem. Despite this, I bought a Nexus S and love it. I just hope it doesn’t act like the TV. If so, then stupid me, not stupid Samsung.

      • http://Website guest

        You are right, you are an idiot for buying another Samsung product. It isn’t Samsung’s fault you are dumb!

        • http://Website BiGMERF(jr)

          You are right. But he did admit it and said he still bought one anyways. Everyone, including me needs to let the subject go. I will sign off for now, and come back with a better attitude. Sorry for anyone having troubles with their Nexus phones. I hope Samsung fixes the issue for you, and maybe us in the future as we all could still have this problem later. If it’s okay with my Dad, I will keep this name in his honor.

      • Scotter

        You say “stupid me not stupid samsung.” I prefer talking about Samsung’s responsibility to put out a better product.

  • rahlquist

    Maybe I should start an Android blog and every problem I have can be important enough to fuss about on the blog and twitter every couple of days. Even where there is nothing of any meat. Other than there is “Nothing to report”.

    Good looking out guys. Millions of users versus one annoyed writer.

  • http://Website Jessica Flinn

    So glad i got an iPhone 4. No reboots, no SMS fuss. Im happy with this perfect product.

    • http://Website BiGMERF(jr)

      Good thing you’re on an Android site then. I hope you get many updates with your propietary Apple product.

  • http://Website Iraqi foreign minister

    “I triple guarantee you, there are no Nexus S reboots in Baghdad.”

    • http://Website Milli Vanilli

      rofl thats hilarious :D

    • http://Website BeenThere

      This is funny because we wiped our asses with those people just to bait extremists from the surrounding areas.
      Ha,

  • http://Website Ryan Armon

    My wife and I bought the Nexus S day one. My wife has never had the problem, although I experienced it early on. It hasn’t happened for weeks now, and as it’s my only phone, I use it a lot each day.

    I removed a bunch of apps and moved some of them back to the phone storage. I had an issue where the live wallpaper would reset back to the default if I had it running from the extra storage.

    Not sure if any of this helps or is related to the problem. Just a few minutes ago I got an update to 2.3.2. Maybe this is the fix google is sending out.

    I love the phone. Great screen. Doesn’t really smudge that bad. Solid design. Light and usable. Strong battery life. Nice balance of ergonomics and simplicity. Free wifi hotspot is so slick. Helped a coworker out today to get his ipad online. T-Mo feels like the only honest provider.

    Yeah–wish it had 4G…wish there were more cases…

  • frodo035

    I am about to buy my first smartphone and want a Nexus S. With the rebooting problem, I want to be sure that it will work. I am also considering the HTC MyTouch 4G; also on the T-Mobile network. Do I wait for a fix or take a chance and buy it or do the HTC Mytouch 4G instead.

    • http://Website JUs

      Seriously? Man get the mytoch 4g or the free G2. Great phones. Both work great.

      OR

      Wait until spring and get an even superior dual-core phone!

    • http://Website the king

      Looking at the comments above, get the nexus s. Hardly anybody’s having the problem but a few cry babies.

      • http://Website Gman

        Few criybabies? Seriously? Is that why this issue has received high priority on Google’s developer forum? Why don’t you do some research and ACTUALLY READ what people have been writing on this blog before you make your ignorant comments? I went through two Nexus S phones since it released on December 16. Beautiful phone, nasty software bugs! Finally got tired of it and exchanged it yesterday for the myTough 4G. Extremely satisfied now, solid software always wins over manufacturer specs (not that the NS had THAT much over the MT4G anyway). But I digress. Here’s the link in case your ignorant ass wants to get some schooling:

        http://code.google.com/p/android/issues/detail?id=13674&q=nexus%20s&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars

    • http://Website 5 dollar foot long

      So i walked into the McDonalds…i was hesitating about my decision…..mmmmmh
      Big Mac or McRib? Eh? Oh?!

      Finally got the McChicken and fries with curry sauce!!!!!!!!!!!!!!!!!!!!!!!

  • http://Website Silversurfer

    Thanks for the reports, guys.
    Silversurfer is NOT buying a nexus S!
    Its too dangerous, i dont wanna have a rotten, faulty smartphone!

  • http://Website 亮

    iPhoneâ–ºthe best phone

  • http://Website Claus

    I got the Nexus S immediately after it was released. I have not had any problems mentioned here. The phone does not handle poor radio conditions very well – uses a lot of battery (and gets hot).
    No resets – no problems. I am very happy with my Nexus S.

  • http://Website lolobabes

    am using CM7 for almost a month now, if this is a Gingerbread problem (Google) how come were not having the same issue?

  • http://www.droid-den.com Lekky

    Have’t had any issues with the desire gingerbread port!

  • http://Sametroubleonhtchero LuckyLuke

    Hi all,

    I got the same trouble on my Htc Hero since 2.1

  • http://Website RockinEvo

    I remember when I had this same problem with the moto cliq xt, now only because mine did it doesn’t mean it happened to all of them. I noticed that the ones who bought the first batch experienced the random reboots (I did) that made me come back to HTC never had that problem on any of their devices. Hopefully they fixed it soon because having the phone reboot during a phone call is very annoying.

  • http://Website choda

    my nexus s reboots on just about every single call i make that is longer than 5 minutes in length.
    what a joke

  • http://Website zeak

    My Desire still reboots when it overheats..

  • http://Website Watchdog

    Haven’t had a nexus s reboot issue. Not questioning the validity of the issue but other nexus s owners i have spoken to haven’t experienced this either.
    Phone is definitely not perfect but great for right now.
    I would recommend returning as some othe posters have had success with this. Speak with your wallet. Google has been pretty good about issuing updates so hopefully they will get this fixed…

  • http://Website sick puppy

    I returned my Nexus S and now have an iPhone

  • http://Website Glad I don’t own one

    After hearing so much crap about how great this phone was MONTHS before it was released, all I can do is laugh.

    Exactly why I never fall for pre-release hype and avoid v1.0 shipments at all costs.

  • Adam

    Well, Here it is 11-8-11 and I am running 2.3.6 . I Just bought my phone a couple months ago and am having this random freezing / rebooting issue. I have searched and searched, cannot find any fix for this problem. I didn’t get the extra service plan from my provider, so i f i want to send it to samsung i have to pay my carrier 100 bucks just to have them send it and have it looked at, not really an option, as i just spent over 500 total for the phone and all….

    Is there a clear resolution to this issue somewhere? I can’t seem to find one…. If it turns out that sending to the manufacturer will DEFINITELY fix the issue then i’ll make it happen. Problem with that is every post i’ve read people say that sending it back didn’t fix it and in a lot of cases made it worse.

  • DZG

    Hello can someone please advise me what is the current status on random reboots and overheating in this phone ?

  • gherea

    Mine it’s working fine.

  • Captainirmak

    These random reboots issue started for me after 2.3.6 update and keeps on 4.0.3. During 2.3.3 and 2.3.4 there was no any related matter .

    I bought my phone one month after nexus s launched on markets. as i said there was no reboot problem until 2.3.6 update.

    Google please fix it.

    some HTC users and many nexus s users experiencing this matter.

    by the way according to my search,
    if your nexus s carrier is Tmobile you may experience this reboot matter.

    my girlfriend also has nexus s and she never experienced any random reboot problem, that nexus s carrier is at&t…

    OK! google thats enough for now, get your ass to fix it.

  1. CD AndrewsGuest 4 years ago

    I had a similar problem with my Incredible out of the box. It turned out to be something to do with signal strength and how the phone handled tower transitions. From what I saw online it was mostly a regional issue. I had to deal with it for 2 weeks and almost lost my mind. I can only imagine having the problem for over a month!

    • SquirrelWithAGunAtTheZooGuest 4 years ago

      I can only imagine.

      Taylor, I think you can leave out the “almost” in your last sentence. In a production phone (as opposed to a phone you buy basically as a toy) these kinds of flaws are deal-breakers if you ask me. Add to that the lack of a dual-core cpu given the phone’s launch date and the lack of an SD card slot (which are relatively minor setbacks), and Google’s officially got themselves a loser, which is just sad because I was looking forward to buying one when I first heard about a new nexus phone.
      Even the “fast updates” argument that makes the Nexus-series of phones so desirable seems to officially have been disproved: N1 owners are still waiting on their gingerbread update a month after its introduction.
      Come on Google, you can do better than this!

      • Nexus One cannot be first forever, just like Nexus S won’t. Each gets 12 months of major attention and then need to be second to the next Nexus in line. The Nexus One will still be next in line. Perhaps the bug in the S has taken attention away from the One momentarily.

        Get over the dual core thing for heavens sake. The Nexus S is not a feature phone, and if you don’t get that then the Nexus line is not for you. It’s a phone with relatively powerful hardware to be the attention of google for the next year. Nexus One was a big jump because developers had stalled. Just because this phone’s “competitors” have already been announced, they’re not here yet, at least for a month our two.

        Nexus One was lucky that its cpu was fresh on release so it didn’t look as dated, and it was still outdated within 4-6 months. Technically the S is using the best cpu and gpu combo to date. That couldn’t be helped. Nothing else was ready for heavens sake.

        The Nexus S is a great phone. To see this kind of whinging is offputting for a blog of this calibre. Considering the majority has never had the issue before, its likely the issue is a hardware fault in a minority of devices. Xda shows hardly anyone with this problem, I only really heard about this problem from this blog alone.

        Beta testing was conducted for weeks by google employes. There were reports of dogfooding for months. If a bug has slipped through, it’s way unfortunate, but it’s not a deal breaker, especially since it’s only effecting a minority at this point.

        They said they are working on it. The phone was released and then it was christmas. Staff, like everyone else were on holiday, and the bug didn’t happen immediately, but a week or two after release. They’ve now only been back at it for a few weeks. Just give them a minute.

        • DagsGuest 4 years ago

          “12 months of major attention … the attention of google for the next year”

          That’s very optimistic to suggest that the Nexus S will be the Google developer phone for 12 months. What are you basing that on – an established pattern of one phone?

      • tomnewtnGuest 4 years ago

        Why send out 2.3 to the Nexus One when it appears there is something requiring a fix, as evidenced in the Nexus S? I’ll take updates when they’re ready and are stable and reliable.

    • ButGuest 4 years ago

      Nexus S is ugly

  2. andy-roidGuest 4 years ago

    It must be a Samsung bug just like the gps on my galaxy s no fix

    • DerekGuest 4 years ago

      It’s most definitely a samjunk problem. Read the XDA forums, there are thousands of captivate owners reporting the same random rebooting problems. I’ll never buy another samjunk product ever again.

      • watbetchGuest 4 years ago

        This is what happens when you let hatred cloud your judgement. This is 100% Google’s problem and not Samsung’s.. they ONLY made the phone. These problems came after Google’s OTA update.

        • A average person with average intelligenceGuest 4 years ago

          Seiously, you would think people would read the entire article and maybe even go so far as too read the articles the article is referencing. From there, you think they would derive that Google knows of the bug and its GOOGLES PROBLEM.

          stop whining about samsung and read articles properly

    • AlexGuest 4 years ago

      Can you just stop with all the Samsung jokes and so on. There getting overplayed. Just stop your whining!

  3. TerryGuest 4 years ago

    My TELUS Motorola Milestone has suffered from ‘random reboots’ since the day I got the handset. This includes OS versions 2.0.1 and 2.1update1 from TELUS and Motorola. I wouldn’t expect my device is the only suffering from this, though it isn’t more prevalent during calls, which may be why it comes up as a sore spot for users only recently.

    Not sure I will buy a device that I can not /easily/ change the ROM on again. If the device manufacturer and carrier can’t be bothered to do better software, I shouldn’t be trapped with it.

  4. FrankGuest 4 years ago

    I use the nexus s in Germany in the network of Vodafone and got the same problem

  5. mikecoffeeGuest 4 years ago

    I think @PaulOBrien had a theory on the reason for the re boots, which was due to the dumping of radios to the emmc? @PaulOBrien this done due to a .lib file.

    He was talking about this the other day with amon ra.

    Just a theory …..

  6. Are you certain its not a bad hardware batch like the 3 button salute on some captivates? I know my wifes Nexus S hasn’t random rebooted since she got it. It is currently sitting at uptime of 482:07:09

    • KendallGuest 4 years ago

      Yep Nexus S bought from Best Buy U.S., using on O2 UK, no random reboot problems during calls. ilove my Nexus S :)

      Though wifi hotspot usually requires a few attemps (literaaly 3-4) to get going. It has improved since 2.3.2.. it used to be around 8-9 attempts.

      • 2FR35HGuest 4 years ago

        Same here no random reboot boot issue but ever since 2.3.1 I had been getting more freezes hopefully after I install the 2.3.2 ota everything will be good again

    • BrianGuest 4 years ago

      Same here. Not a single reboot since I’ve had it. Excellent phone. Tough to find a single complaint about it. Had to reboot a few times here and there for minor issues, but what android doesn’t?

  7. nelzpGuest 4 years ago

    Same problem with the HTC Evo. Was more GPS related. Seems to have gone away since I rooted and installed a new ROM.

  8. I have only had 1 random reboot and have never gotten another one

  9. AdamJGuest 4 years ago

    I got my Nexus S just before I went to Australia for the holidays and while I was there (3 weeks) I didn’t experience the problem (Vodafone). Since getting back to NYC it has happened to me only twice.

  10. SteffenGuest 4 years ago

    Its been over a year since the launch of the Nexus One and they NEVER acknowledged the problems with the crappy touch screen recognizing touches an inch below your touch. Don’t get your hopes up. Even though that was a hardware problem, a carrier would have gotten it situated, whereas Google just ignored it and kept sending defective phones.

  11. nexus ownrGuest 4 years ago

    I have had mine since launch with no issues! Good job Google/Samsung!

  12. pacoGuest 4 years ago

    I buy mine last week in best buy and at this time the phone works great no reboot at all sou I say iam a owner of a couple of nexus s working good

  13. nickGuest 4 years ago

    i’ve had mine since day 1 from Best buy and have never had that problem at all… knock on wood

  14. MarkGuest 4 years ago

    It’s not only the Nexus S, the G2 suffers from this problem as well. In fact, it’s not even a random reboot. It’s a random shutdown. The whole system just turns off randomly and doesn’t restart at all. No matter how long I press the power button, it won’t come on unless I open the back and re-insert the battery. Other G2 users have complained about this as well. It’s a bit annoying considering I use my phone as an alarm and it would be disastrous if this occurred while I was sleeping. >:(

    • ihatefanboysGuest 4 years ago

      I say to to every person that makes the comment that u just did, so dont take it personal. if u had a problem with your G2 from the time u got it, why not return it ? i had a non reactive touch-screen out of the box, had to pop out the battery to get it to restart. guess what i did ? i didnt go on a tech website and say i have to keep removing the battery, i took it back that day, and got a brand new one that has been perfect, no reboots, no freezing, any G2 users that hav this prob and havent got a new phone are retarded and shoudlnt even be complaining.

      @everyone that says its “googles problem, not samsung” are u smoking weed or angel dust ? so its just a grand coincidence that its a samsung and its suffering problems that almost every other samsung smartphone has. and of course every phone can suffer an occasional reboot, but across the board on almost every samsung phone ? thats not a coincidence, its a pattern.

  15. CJGuest 4 years ago

    had mine since the launch date, just 1 reboot while setting the wallpaper. can’t recreate it. non-critical issue for me

  16. MikaelGuest 4 years ago

    “just imagine how difficult it would be for an operator to certify a fix and then roll it out”

    This is exactly why the cell phone business should be divided as it is in Sweden (and possibly other European countries). Cell phone operators provide you with the cell phone service while the cell phone manufacturer designs, makes and support the actual phones. Operators should not be involved in the actual phone, the should only provide the service.

    As made obvious by this case, the manufacturers are always quick to fix problems, but they are at least quicker than the operators which didn’t design and make the phone in the first place.

  17. trossGuest 4 years ago

    just because your phone keeps rebooting doesnt mean everyone is. sounds like you happen to get a bad apple. take it back get another instead of making an article about it,
    lol. my sexy nexy hasn’t had a single misreboot yet.

  18. Viva la NexusGuest 4 years ago

    I haven’t experienced these random reboots…wonder if it was a certain batch of phones…

  19. ♦3Guest 4 years ago

    such a terrible phone!
    i use the iphone 3g and have no issues whatsoever!

  20. DerekGuest 4 years ago

    “With any new Google product you expect to be a public beta tester” That’s absolutely false. I cant tell you how false that is. We have product laws in this country, if they are selling it you should not have to be a public beta tester, especially when you’re paying $500 for a cell phone. It should work fine. Especially because they didnt tell you, “hey this product may or may not work out of the box.” They knowingly released a flawed product. There should be a class action lawsuit against google immediately.

  21. EamonGuest 4 years ago

    Never had this problem and I’ve owned my nexus s since launch. I think this is a very rare bug and being blown up in proportion by a few people and blogs–> (androidandme). Love my Nexus S and by the way Samsung makes awesome hardware.

    • And what is with negging of every person with no issues? It’s definitely not a wide spread issue like everyone is making it out to be. Get a replacement if you’re having issues.

  22. Seriously if you get reboots as often as you indicate, have you tried wiping this phone and seeing if maybe its an app? What does logcat say? etc.

  23. sriGuest 4 years ago

    My wife experienced it thrice since she bought it on Dec 16th.

  24. pwnNoobzGuest 4 years ago

    seriously just Because one jackass gets a faulty phone and starts crying wolf because he can’t deal with it is redonkulous. androidandme is starting to remind me of how engadget butchered the nexus one just because their precious 3gs was getting overshadowed for a day. Taylor next time post a logcat or something before riding the dick wagon :)

    • DisappointedGuest 4 years ago

      Imagine you become the “one” jackass…

      Come on, because you arent affected doesnt mean they HAVE to fix this for every loyal customer.

  25. my nexGuest 4 years ago

    I bought 3 for the family just after launch, and so far no issues! I had this type of issue with our old G1 ‘s and mytouch. I think it’s more of an overall Android issue than phone? Maybe, maybe not. Either way, our nexus s ‘s have no problems! Even the batteries last 1- 2 days with moderate to heavy use, using the browser, navigation, making calls, etc.

  26. Colin ScrogginsGuest 4 years ago

    I bought my Nexus S on release day and have not had this problem. I am currently on version 2.3.1.

  27. RGuest 4 years ago

    It’s Samsung, they need to stay as a hardware manufacturer only they make unreliable Android phones. The Nexus One has no problems, HTC builds quality products, to bad Google didn’t go with them and bring a next generation device to consumers.

    • Aggressive NapkinGuest 4 years ago

      you do realize you’re an idiot right? also Google didn’t want HTC this time around. also Samsung only made the hardware on the nexus S lulz.

  28. Pat WolfieGuest 4 years ago

    My droid x since day 1 “7 months” still reboots at least twice a day. :( rooted stock 2.2.1

  29. MichaelGuest 4 years ago

    Still have yet to get a reboot on my nexus s.

  30. JCGuest 4 years ago

    Hey Guys,

    I’m pretty sure that phone will rock after this get fixed ! I just don’t owe one right now but I’m pretty hopeful this will help the price going down a little :p ! And after this we will all posess this phone, and restore people’s confidence in Google and this phone which should shine in all its android 2.3 (or android 3, let’s be crazy!) glory !!

  31. MiguelGuest 4 years ago

    It seems like lately we are seeing more and more bloggers ranting forcibly about the bugs with the problems with their personal phone. The headline on this article seems to indicate that ALL Nexus S phones suffer this problem, when based on a quick glance at the comments, nearly no Nexus S users here have seen it hardly.

    My brother has the Nexus S and I asked him if he has had any random reboots, and he said no also. So the problem doesn’t seem to be widespread.

    I can understand that the problem must be frustrating. But is it really “news”?

    If I wrote a blog about Chevys and my Chevy didn’t start this morning.. is it news?

    • SnowManNYCGuest 4 years ago

      Had my Nexus S since launch date and never experienced a forced reboot. I’ve been on 30 min+ calls. Sounds like only a small minority of users are having this problem.

  32. Nexus - (N)one updateGuest 4 years ago

    forget about ever getting that issue fixed.
    Google is just a bunch of jokers.
    Remember how they promised the Nexus (n)one to get updates first.
    Not even 12 months later, they can’t even release an OS updated that was promised for the PREVIOUS QUARTER! These retards are even unable to publish a schedule / release date for updates.
    Android is turning into such a JOKE!

    • Nexus aSsGuest 4 years ago

      >>forget about ever getting that issue fixed.
      Google is just a bunch of jokers.
      Remember how they promised the Nexus (n)one to get updates first.
      Not even 12 months later, they can’t even release an OS updated that was promised for the PREVIOUS QUARTER! These retards are even unable to publish a schedule / release date for updates.
      Android is turning into such a JOKE!>>

      THIS!

  33. AdamJGuest 4 years ago

    Taylor do you make all calls via Google Voice? I do and I’m wondering if that is the problem?

  34. MikeGuest 4 years ago

    This problem is real. Google has acknowledged it and said to be working on it. Its existence is not up for debate.

    http://code.google.com/p/android/issues/detail?id=13674&q=nexus%20s&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars

    Personally, I’ve experienced the problem twice on phone calls lasting longer than about 10 minutes.

    • JiniGuest 4 years ago

      The fact that Google acknowledges the problem is a good sign. Would you rather have “the antenna on this phone is fine, it must be your hands….’ or “the car accelerates just fine, your foot must be pressing on it too hard….’.

  35. CHANG3DGuest 4 years ago

    Google should have stuck with HTC instead.

  36. AlexandreGuest 4 years ago

    I have my NS almost a week and no reboot issues until now… It came with 2.3 and continuosly asks for a 2.3.1 update, but I not sure if I want to do it for while, since I’ve read that some users had this problems after the first update…

    The guys who have never had reboot issues, already have their phones upgraded? And those who had, some of you still running the 2.3?

  37. UsmanGuest 4 years ago

    Come on Taylor! This is a DEVELOPER phone… NOT a carrier flagship phone.

    • They sell it at Best Buy to the average consumer. What is the point you are making?

      • UsmanGuest 4 years ago

        Despite the point of sale, generally speaking, the average consumer ain’t buying this device. My point is that just as the Nexus One had it’s share of early bugs, so will the Nexus S. That’s the tradeoff you make to have the latest developer device that will essentially be a test bed for the OS. Thinking otherwise is naive.

        • AdamJGuest 4 years ago

          The Nexus S is not a developer phone… yet. You might have noticed the massive banner campaign happening everywhere at the moment for the Nexus S so I think Google would disagree that this phone isn’t for your average consumer. This is why you can buy it at Best Buy and not via the developer program. We don’t know yet how well it’s been selling.

  38. B2LGuest 4 years ago

    Just like most everyone else posting on here. I have yet to experience any random rebooting. I love my nexus s. And samsung hardware is awesome. The only problem i had was a text went to the wrong person. But since I updated to 2.3.2 I haven’t experienced this problem.

    I love google and I definitely don’t plan on upgrading until the next nexus phone is released.

  39. joekrivakGuest 4 years ago

    I got the nexus s the day it was released and I have never had this random reboot happen to me. I actually have had no problems with my phone. I love my nexus s and wouldn’t trade it for anythin…right now

  40. EppicGuest 4 years ago

    All you jackasses stop saying it is a very rare issue. It is NOT. It is a huge problem. My wife’s phone reboots pretty much every time she makes a call, although it has not happened during incoming calls for some reason. Doing a factory reset did not fix the problem. Many others have exchanged their phones multiple times and still have the problem, My wife’s reboot issue has happened both in the UK and in Singapore, on multiple networks, using a phone purchased in the US. Stop downplaying this issue, it is real and it is very common! and it SUCKS!?!?!

  41. KeidekiGuest 4 years ago

    I got the Nexus S at BBY a week after launch, and I had the problem on a few calls. I have not had the issue with random reboots during calls since I upgraded to 2.3.2 the other day.

  42. SAMSUCKGuest 4 years ago

    THIS SHIT STILL REBOOTS ALL THE TIME WHAT ASHITTY DEVICE!!!!!! SAMSUCK CAN LICK MY YUMMY BALLS!

    • SamDuckMySickGuest 4 years ago

      THIS SHIT STILL REBOOTS ALL THE TIME WHAT ASHITTY DEVICE!!!!!! SAMSUCK CAN LICK MY YUMMY BALLS!

  43. t78Guest 4 years ago

    android is full of bugs?

  44. DFGuest 4 years ago

    Got the 2.3.2 update & just got a reboot after sending a text message & it didn’t reset my uptime (checked right after reboot, still showing over 50 hrs)

  45. GoogleslaveGuest 4 years ago

    Call the nonexisting Samsung support.

  46. Ben Johnson, GAGuest 4 years ago

    That hurts.
    My deeply feelings with you!
    But you have been warned, folks, its Samsung.
    SMS bugs and reboots are serious issues that a proper manufacturer like Apple would never allow to happen. They have a QA, Samsung does not.
    iOS is a secure, established OS while Android is buggy and new (untested).
    You bite the bait, now dont cry like a baby.

    cheers, Ben

    sent from my iPhone 4

  47. brick4byrdGuest 4 years ago

    Im on 2.3.1 so far since day one no reboots just drop calls during ongoing long calls. Haven’t had a reboot so I believe these comments. No down playing this but the bug is rare sorry this article shouldn’t be be up!

  48. It happens to me daily, especially overnight. I can tell because all the apps i closed the night before have all magically restarted, my live wallpaper goes back to stock and noled turns off (i set it not to restart on reboot, to check if it was rebooting overnight). Getting to be very freeking annoying, especially when it happens during a damm call. I imagine If you buy a car that shuts off and back on during driving . It would be an outrage. All we need is for someone to be in the middle of a 911 call and this happens, google would be broke after the lawsuit.

  49. 4/23Guest 4 years ago
  50. hpy nex ownrGuest 4 years ago

    Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!

    • Wow what an uncalled for, response. I am content with my choice of phone, just not happy with the products function. What if your cars radio rebooted in the middle of your favorite song? What if the cars ecu just randomly rebooted.? Not once but multiple times? How would you respond? Same concept. By rebooting randomly so often, it is not performing up to the most basic function. Being ON

      • duh!Guest 4 years ago

        It’s only harsh to those who aren’t smart enough to take responsibility and make a choice. If I bought a car with a bad radio, I would take the car back to the dealership and get it fixed. If not, I wouldn’t whine about failing to do so. In this case, anyone who whines, is dumb. Take the phone back, and buy another. Mine works great, and judging by all of the comments, so do the majority of everyone else’s. You sound like a whiner begging for higher minimum wages but failing to get off your butt and going to college! Take control!

      • hpy nex ownrGuest 4 years ago

        How about just taking the car back? Not too hard, right? That’s what warranties are for and return policies! Not forums for crying about what you should do in the first place! Plus, looks like you’re in the minority. Most people here have a great working nexus. JEALOUS?! LOL

  51. nex sGuest 4 years ago

    LOL. Exactly as said above. Its your choice! Stop whining!

  52. guestGuest 4 years ago

    Is the I – crap really that bad that someone who owns one has to troll on an Android web site?

  53. no babiesGuest 4 years ago

    Everyone whines too much! Just take your phone back if you aren’t happy!

  54. stevieGuest 4 years ago

    My nexus works flawlessly with 2.3.2. Thank you Google. Too bad the minority makes such a stink for a great product!

  55. tomGuest 4 years ago

    hpy nex ownr:
    “Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!”

    This person couldn’t have said it better. Just exchange it or take it back if you arent happy.

    • GingerGuest 4 years ago

      It is a very valid point, but the pu$$y comment wasn’t called for. Maybe just telling people to use their ability to chose was enough.

  56. tomGuest 4 years ago

    Mine works great. I wonder what has caused this big uproar since it sounds like only a few people have this issue. Do you guys think it is caused by one person spamming Google like crazy making it seem like their issue is a concern of many?

  57. guestGuest 4 years ago

    hpy nex ownr says “Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!”

    I think he is right, but most people will still be upset. You can’t please everyone and it seems like Samsung and Google where able to please most looking at the comments here. Good job Google and many thanks!

  58. DbldwnGuest 4 years ago

    I hope I don’t get a lot of haters here, but I agree with the majority of people here. It seems like a few people out of many have a faulty product and are trying to make themselves seem like the majority. I like (not love) my nexus s. It could have more, sd card, 4g, hd record, and more. But I knew that buying it. If I ran across something I didn’t like after buying it, I would take it back. So far though, after 2 weeks, mine works great.

  59. MitchRappGuest 4 years ago

    I am soooooooooo glad Samsung made this phone out of cheap plastic. It stopped me from selling my N1 and buying the NS … what a huge mistake that would have been.

    Thank you for failing Samsung, thank you.

    • BiGMERF(jr)Guest 4 years ago

      I really like the plastic used in the phone. I know it’s a taste issue, but my g1, mytouch, and now Nexus have plastic in them. I haven’t had any issues even when dropping the phones.

  60. BiGMERF(jr)Guest 4 years ago

    hpy nex ownr says:
    January 24, 2011 at 4:16 pm
    -10Had the phone since launch day, no issues. Upgraded now to 2.3.2,and still works great. For all the babies whining about this or that, learn to take control of your own life and stop blaming others for your choices. If you don’t like Android, Samsung, or the Nexus S, then don’t get it, take it back, or live with YOUR choice. After all, it is you who chose to spend the money on the phone. It wasn’t forced on you at gunpoint, big baby! If you are in a country where it was (DOUBT IT!), then learn to stand up for yourself you big pu$$y!

    duh! says:
    January 24, 2011 at 4:43 pm
    -4It’s only harsh to those who aren’t smart enough to take responsibility and make a choice. If I bought a car with a bad radio, I would take the car back to the dealership and get it fixed. If not, I wouldn’t whine about failing to do so. In this case, anyone who whines, is dumb. Take the phone back, and buy another. Mine works great, and judging by all of the comments, so do the majority of everyone else’s. You sound like a whiner begging for higher minimum wages but failing to get off your butt and going to college! Take control!

    Reply
    hpy nex ownr says:
    January 24, 2011 at 4:48 pm
    -4How about just taking the car back? Not too hard, right? That’s what warranties are for and return policies! Not forums for crying about what you should do in the first place! Plus, looks like you’re in the minority. Most people here have a great working nexus. JEALOUS?! LOL

    I couldn’t have said it better myself guys/gals.

    • MasterofAllGuest 4 years ago

      Listen you dumbphuck, it is obvious it is the same person writing all of these similar childish messeage and writing replies agreeing wiht himself (itself?)….the fact is, the phone is faulty and a lot of you morons don’t even realize it. Normally the call just drops, and if you look quickly you will see the colorful start-up screen for a second, there is not a full reboot.

      Many people haver returned the phone only to get a new phone with exactly the same issue. Take a loot at all the information on the google boards.

      The problem does not always start immediately so many people do not have the option to return the phone, they would have to send it for repair.

      Anyone that ordered the phone from overseas has no alternatives at all.

      And regardless of whether it can be returned, that is still a pain and will make anyone unhappy with the inconvenience.

      Overall the NS is a great phone, but the one real fault is huge one
      Stop acting like a 13 year old dipsh!t, although no doubt that is what you truly are

      • BiGMERF(jr)Guest 4 years ago

        Of course I am the same person. Look at my name. I haven’t changed it at all. As far as who agrees with me or not, I didn’t start posting until after my doppleganger had that ridiculous reply. I usually just read the post but thought he was being ridiculous. As far as all of the comments on Google, how do you know those aren’t mostly from the same people? It is highly possible an unhappy customer (the few) are spamming that area just like you assume is happening here.

  61. MikeGuest 4 years ago

    For those of you claiming you aren’t affected by the reboot problem, consider this:

    I got the phone the weekend after it launched. I don’t often participate in long telephone conversations (e.g., most calls are less than 5 minutes). Just this past weekend, I happened to be involved in two longer telephone conversations (e.g., over 15 minuets), and my phone rebooted once in each conversation. So, up until yesterday, I too thought I wasn’t affected by the problem which, by the way, reeks of a software issue – NOT a hardware issue. Just because you haven’t experienced it yet doesn’t mean you won’t in the future.

    • hotnessGuest 4 years ago

      When I first got mine just before Christmas, I had one that kept dying on me every few minutes during calls. I returned it to Best Buy, and have not had any problems since. It sounds to me like a simple exchange can fix the problem. I hope that is the case for you, and all of us. Here is to keeping our fingers crossed.

  62. I have a Jr? sweet.! Taylor and company thanks for keeping the pressure on!

    • BiGMERF(jr)Guest 4 years ago

      You’re welcome! I figured your point was so out there, you needed a doppleganger. In this case, I am the good one protecting the majority while you are, well, sorry, but the other one.

  63. Stevo!Guest 4 years ago

    I think people forget about problems with the launch of every new product. That is why it is good not to buy a car etc after launch. In this case, maybe waiting a bit or dealing with the problem is in order. Not arguing about what could’ve or should be done. I agree with most people here, if you bought it and don’t like your purchase, take it back. So far mine has been a good phone. Nothing more or less than what I anticipated.

  64. itrustmeGuest 4 years ago

    i havent had any such problems with my nexus s. Its the best phone ever or at least for the next month or two…

  65. apple loverGuest 4 years ago

    After all of these comments, I really want a Nexus S.

  66. Thanks, Taylor, for posting this.
    Some call it “whining” but I call it watchdogging; letting consumers know what is going on so they can make informed decisions.
    Google admits there is a problem with the Samsung Nexus S so the problem does exist and it is important that people know about this problem (and past Samsung-related problems!) when they make their decision to buy a new phone.
    By the way, I told you so :)

    • Stevo!Guest 4 years ago

      Very true. I bought a Samsung TV that turns on and off despite being 2 yrs old. After doing some research, I found Samsung used crappy capicitors which need to be replaced causing this very common problem. Despite this, I bought a Nexus S and love it. I just hope it doesn’t act like the TV. If so, then stupid me, not stupid Samsung.

      • guestGuest 4 years ago

        You are right, you are an idiot for buying another Samsung product. It isn’t Samsung’s fault you are dumb!

        • BiGMERF(jr)Guest 4 years ago

          You are right. But he did admit it and said he still bought one anyways. Everyone, including me needs to let the subject go. I will sign off for now, and come back with a better attitude. Sorry for anyone having troubles with their Nexus phones. I hope Samsung fixes the issue for you, and maybe us in the future as we all could still have this problem later. If it’s okay with my Dad, I will keep this name in his honor.

      • You say “stupid me not stupid samsung.” I prefer talking about Samsung’s responsibility to put out a better product.

  67. Maybe I should start an Android blog and every problem I have can be important enough to fuss about on the blog and twitter every couple of days. Even where there is nothing of any meat. Other than there is “Nothing to report”.

    Good looking out guys. Millions of users versus one annoyed writer.

  68. Jessica FlinnGuest 4 years ago

    So glad i got an iPhone 4. No reboots, no SMS fuss. Im happy with this perfect product.

    • BiGMERF(jr)Guest 4 years ago

      Good thing you’re on an Android site then. I hope you get many updates with your propietary Apple product.

  69. Iraqi foreign ministerGuest 4 years ago

    “I triple guarantee you, there are no Nexus S reboots in Baghdad.”

  70. Ryan ArmonGuest 4 years ago

    My wife and I bought the Nexus S day one. My wife has never had the problem, although I experienced it early on. It hasn’t happened for weeks now, and as it’s my only phone, I use it a lot each day.

    I removed a bunch of apps and moved some of them back to the phone storage. I had an issue where the live wallpaper would reset back to the default if I had it running from the extra storage.

    Not sure if any of this helps or is related to the problem. Just a few minutes ago I got an update to 2.3.2. Maybe this is the fix google is sending out.

    I love the phone. Great screen. Doesn’t really smudge that bad. Solid design. Light and usable. Strong battery life. Nice balance of ergonomics and simplicity. Free wifi hotspot is so slick. Helped a coworker out today to get his ipad online. T-Mo feels like the only honest provider.

    Yeah–wish it had 4G…wish there were more cases…

  71. I am about to buy my first smartphone and want a Nexus S. With the rebooting problem, I want to be sure that it will work. I am also considering the HTC MyTouch 4G; also on the T-Mobile network. Do I wait for a fix or take a chance and buy it or do the HTC Mytouch 4G instead.

    • JUsGuest 4 years ago

      Seriously? Man get the mytoch 4g or the free G2. Great phones. Both work great.

      OR

      Wait until spring and get an even superior dual-core phone!

    • the kingGuest 4 years ago

      Looking at the comments above, get the nexus s. Hardly anybody’s having the problem but a few cry babies.

      • GmanGuest 4 years ago

        Few criybabies? Seriously? Is that why this issue has received high priority on Google’s developer forum? Why don’t you do some research and ACTUALLY READ what people have been writing on this blog before you make your ignorant comments? I went through two Nexus S phones since it released on December 16. Beautiful phone, nasty software bugs! Finally got tired of it and exchanged it yesterday for the myTough 4G. Extremely satisfied now, solid software always wins over manufacturer specs (not that the NS had THAT much over the MT4G anyway). But I digress. Here’s the link in case your ignorant ass wants to get some schooling:

        http://code.google.com/p/android/issues/detail?id=13674&q=nexus%20s&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars

    • 5 dollar foot longGuest 4 years ago

      So i walked into the McDonalds…i was hesitating about my decision…..mmmmmh
      Big Mac or McRib? Eh? Oh?!

      Finally got the McChicken and fries with curry sauce!!!!!!!!!!!!!!!!!!!!!!!

  72. SilversurferGuest 4 years ago

    Thanks for the reports, guys.
    Silversurfer is NOT buying a nexus S!
    Its too dangerous, i dont wanna have a rotten, faulty smartphone!

  73. 亮Guest 4 years ago

    iPhoneâ–ºthe best phone

  74. ClausGuest 4 years ago

    I got the Nexus S immediately after it was released. I have not had any problems mentioned here. The phone does not handle poor radio conditions very well – uses a lot of battery (and gets hot).
    No resets – no problems. I am very happy with my Nexus S.

  75. lolobabesGuest 4 years ago

    am using CM7 for almost a month now, if this is a Gingerbread problem (Google) how come were not having the same issue?

  76. LekkyGuest 4 years ago

    Have’t had any issues with the desire gingerbread port!

  77. LuckyLukeGuest 4 years ago

    Hi all,

    I got the same trouble on my Htc Hero since 2.1

  78. RockinEvoGuest 4 years ago

    I remember when I had this same problem with the moto cliq xt, now only because mine did it doesn’t mean it happened to all of them. I noticed that the ones who bought the first batch experienced the random reboots (I did) that made me come back to HTC never had that problem on any of their devices. Hopefully they fixed it soon because having the phone reboot during a phone call is very annoying.

  79. chodaGuest 4 years ago

    my nexus s reboots on just about every single call i make that is longer than 5 minutes in length.
    what a joke

  80. zeakGuest 4 years ago

    My Desire still reboots when it overheats..

  81. WatchdogGuest 4 years ago

    Haven’t had a nexus s reboot issue. Not questioning the validity of the issue but other nexus s owners i have spoken to haven’t experienced this either.
    Phone is definitely not perfect but great for right now.
    I would recommend returning as some othe posters have had success with this. Speak with your wallet. Google has been pretty good about issuing updates so hopefully they will get this fixed…

  82. sick puppyGuest 4 years ago

    I returned my Nexus S and now have an iPhone

  83. Glad I don't own oneGuest 4 years ago

    After hearing so much crap about how great this phone was MONTHS before it was released, all I can do is laugh.

    Exactly why I never fall for pre-release hype and avoid v1.0 shipments at all costs.

  84. AdamGuest 3 years ago

    Well, Here it is 11-8-11 and I am running 2.3.6 . I Just bought my phone a couple months ago and am having this random freezing / rebooting issue. I have searched and searched, cannot find any fix for this problem. I didn’t get the extra service plan from my provider, so i f i want to send it to samsung i have to pay my carrier 100 bucks just to have them send it and have it looked at, not really an option, as i just spent over 500 total for the phone and all….

    Is there a clear resolution to this issue somewhere? I can’t seem to find one…. If it turns out that sending to the manufacturer will DEFINITELY fix the issue then i’ll make it happen. Problem with that is every post i’ve read people say that sending it back didn’t fix it and in a lot of cases made it worse.

  85. DZGGuest 3 years ago

    Hello can someone please advise me what is the current status on random reboots and overheating in this phone ?

  86. Mine it’s working fine.

  87. CaptainirmakGuest 3 years ago

    These random reboots issue started for me after 2.3.6 update and keeps on 4.0.3. During 2.3.3 and 2.3.4 there was no any related matter .

    I bought my phone one month after nexus s launched on markets. as i said there was no reboot problem until 2.3.6 update.

    Google please fix it.

    some HTC users and many nexus s users experiencing this matter.

    by the way according to my search,
    if your nexus s carrier is Tmobile you may experience this reboot matter.

    my girlfriend also has nexus s and she never experienced any random reboot problem, that nexus s carrier is at&t…

    OK! google thats enough for now, get your ass to fix it.