Jan 28 AT 10:35 AM Taylor Wimberly 24 Comments

Nexus S update to fix the random reboots coming within one to two weeks

Owning the Nexus S has been an exercise in frustration. Google’s flagship smartphone reboots in the middle of phone calls (and other random times), so I actually stopped using it as my daily phone. I expected a bumpy road when I purchased the first device to ship with Android 2.3, but I also expected it would make calls since Google is marketing the Nexus S as a consumer-friendly phone and selling it at Best Buy.

Some people called me a crybaby blogger for pointing out this glaring bug, but I only wrote about it to inform others who might be thinking about buying one and to point out how difficult it can be to support these Android phones. I understand that not every Nexus S owner has experienced the bug (yet), but I have seen literally hundreds of complaints so I thought it was important enough to warn people.

Thankfully Google has been working hard on a fix and one of their team members sent me a personal e-mail to update everyone on the situation. If you want to follow the status of this bug, make sure to follow this forum thread on the Google Mobile Help site.

The initial results of our tests look very promising. At this rate we will most likely be rolling out an OTA to resolve this issue within one to two weeks. We really appreciate your patience as we do our final verifications on this fix before sending it out.Google representative

Nexus One owners might laugh at Google’s definition of next few weeks, but at least this is a positive sign that the reboot bug might finally be squashed.

Source: Google Mobile Help

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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  • WhiteHotLoveTiger

    It’s too bad you’ve had to suffer though these growing pains, but I’m glad this will be fixed before the Nexus S gets released in Canada.

    • jivemaster

      While the reboot bug is not acceptable, people need to remember that the Nexus S target market isn’t your average consumer. It’s the android enthusiast.

      People who bought this phone for its specs or features bought the wrong phone. This phone is all about the software, and as with any device sporting brand new software, there are going to be teething issues – sometimes severe, as in this case.

      Google has not in any way denied the fault, and are obviously scrabbling to try and find what’s causing it, which has been difficult because the only common report from owners is that it “reboots on a call”. But no one has spoken about the apps they are using or anything like that, to try and help out. There could be a popular app used by all, maybe even pre-installed on the phone, one that monitors calls or something, that causes a crash for whatever reason when a call is taking place.

      As with any Nexus device, you have to take the good with the bad. The good being the latest os, and complete freedom from carrier dictatorship. The bad being the software not being in the wild long enough for problems to be found. You can test for bugs for months and find nothing, and then as soon as the public gets it, you have a much wider cross section of the population with different uses and needs coming up with all kinds of issues.

      The Nexus One is in no way perfect, and neither is the S. It’s what comes with the territory.

      As far as the reboot-on-a-call bug goes it hasn’t ever happened to me, so I might just be lucky (or not on a call long enough for it to happen).

      Jump to 4-6 months time, you’ll be sitting there with your ice-cream sandwich, enjoying gpu acceleration and the other fantastic features it brings, looking back at the your android brethren still sitting on 2.2 or barely getting 2.3.

      I for one am more than happy with this device, it is a pleasure to use, and I am looking forward to the great things to come over the next 12 months.

      • http://Website Alan Reichner

        I really doubt its a common app. I’m pretty certain the only common apps are the ones that come with Android, which points to the source.

        What remains to be seen, however, is if this is strictly a software issue. That’s the reason I’m waiting a week or two before I invest. But I completely agree with you… There may be better dual core phones coming out within a few months, but they are faced with two major issues: 1. Hopefully they have no major bugs, OTAs take FOREVER. 2. Same deal, have fun waiting forever for your update to 2.3/3.0

  • http://Website Anthony

    Good news I hope I fixes the issue I’ve found as well it seems the NS switches from GSM/Cdma to wcdma and also unknown which causes it to disconnect from network. I don’t know why it doesn’t consistently stay on GSM/cdma why would it switch

  • BiGMERF

    Thank god, cause i am sick of it

  • http://Website Bimmerz

    “so I actually stopped using it as my daily phone.” <— Good timing that LG sent you the LG O2X, you may not want to go back to your Nexus after the fix! lol

    Anyway, good to know that Google is planning an OTA within the next week or 2, then I will be able to stop praying while on a business call – that it doesn't get dropped! While this has only happened to me 3 times (so far) since getting the phone (on 12/17/10), it's 3 times too many!

  • http://Website Eddie

    This hasn’t happened to me yet.

  • BiGMERF

    I brought my first nexus back to best buy and exchanged it after it happened to me a few times. Then just after my 30 days it started on my exchange too.. Thats when i realized it was software and not the hardware. I was bashing Samsung for the first 30 days and had to change my tune after . Hurry with the fix please

  • http://Website Alan

    Thank you for your news postings on the Nexus S reboot issues. I visit a few other news websites and I never heard about this bug until last night. I was almost about to buy the device, but I decided to wait until either Google releases an update or if they determine it to be hardware related.

  • http://Website BiGMERF(jr)

    Since over a month now, no issues with mine!

  • http://Website B

    Nexus One gingerbread update coming between one to whenever

  • http://Website N1 user

    TOTAL FAIL

  • http://Website OMGNO

    THANK THE LORD. It doesn’t happen every day, but when it does, it will happen like 4 times in a row.

  • http://Website Nexus

    Your style of writing sucks.

  • http://Website anthony

    Sorry man I really tried with this my nexus s sucks its constantly switching between Gsm/Cdma and wcdma when its on Gsm/cdma all is well when it switches to wcdma which is whenever the heck it feels like I lose all data and voice. The calls end abruptly and phone says no radio lol. I put that brick back in the box and thank god I still have my nexus one which I kept as my back up. I wasn’t that stupid afterall.

  • Yash

    Could the reason for 2.3 not coming out on the Nexus One be because they’re afraid that the bug might cause problems for the N1, so they’re waiting to fix the S problem and then release 2.3 for the N1? I’m still irritated that the N1 doesn’t have 2.3 yet.

  • http://Website meazy

    Yeah! Yash I am with u I am still mad about this not being on my nexus one yet this is BS

  • http://Website ihatefanboys

    well ive never called u a crybaby, but i only questioned that if u have a problem why not return the phone. but its a samsung so i understand why u didnt. because theres a great chance u would get the same problem again because its a samsung.

  • http://Website Mocha K

    Good news because I bricked my vibrant and i think I’m just going to buy a Nexus S.

  • http://Website Catherine

    I dont care.
    I have an iPhone 3GS that does NOT reboot. Nexus S ia just a faulty badphone!

    • http://Website Greg

      You obviously care if you read the article and posted a comment ;)

  • http://Website Casper

    Haha… So glad I never jumped on the Nexus S bandwagon. Each day beings new articles that help build upon that opinion.

    I may not have the new hotness in my G2. But at least I can make phone calls, utilize LED notifications and upgrade my memory.

    I give the N2 its credit in visuals and OTA updates, but thats a weak leg to stand on when you have to be fearful of reboots when playing games or simply making a phone call among multiple other issues plaguing the device.

  • wawie

    Hi
    For most of you guys the problem probably is fixed but for me it suddenly begun. During a call the phone just reboots which is anoying. I have wiped the phone but it havent helped. What to do??

  • wawie

    I am running stock 4.0.4

  1. It’s too bad you’ve had to suffer though these growing pains, but I’m glad this will be fixed before the Nexus S gets released in Canada.

    • While the reboot bug is not acceptable, people need to remember that the Nexus S target market isn’t your average consumer. It’s the android enthusiast.

      People who bought this phone for its specs or features bought the wrong phone. This phone is all about the software, and as with any device sporting brand new software, there are going to be teething issues – sometimes severe, as in this case.

      Google has not in any way denied the fault, and are obviously scrabbling to try and find what’s causing it, which has been difficult because the only common report from owners is that it “reboots on a call”. But no one has spoken about the apps they are using or anything like that, to try and help out. There could be a popular app used by all, maybe even pre-installed on the phone, one that monitors calls or something, that causes a crash for whatever reason when a call is taking place.

      As with any Nexus device, you have to take the good with the bad. The good being the latest os, and complete freedom from carrier dictatorship. The bad being the software not being in the wild long enough for problems to be found. You can test for bugs for months and find nothing, and then as soon as the public gets it, you have a much wider cross section of the population with different uses and needs coming up with all kinds of issues.

      The Nexus One is in no way perfect, and neither is the S. It’s what comes with the territory.

      As far as the reboot-on-a-call bug goes it hasn’t ever happened to me, so I might just be lucky (or not on a call long enough for it to happen).

      Jump to 4-6 months time, you’ll be sitting there with your ice-cream sandwich, enjoying gpu acceleration and the other fantastic features it brings, looking back at the your android brethren still sitting on 2.2 or barely getting 2.3.

      I for one am more than happy with this device, it is a pleasure to use, and I am looking forward to the great things to come over the next 12 months.

      • Alan ReichnerGuest 4 years ago

        I really doubt its a common app. I’m pretty certain the only common apps are the ones that come with Android, which points to the source.

        What remains to be seen, however, is if this is strictly a software issue. That’s the reason I’m waiting a week or two before I invest. But I completely agree with you… There may be better dual core phones coming out within a few months, but they are faced with two major issues: 1. Hopefully they have no major bugs, OTAs take FOREVER. 2. Same deal, have fun waiting forever for your update to 2.3/3.0

  2. AnthonyGuest 4 years ago

    Good news I hope I fixes the issue I’ve found as well it seems the NS switches from GSM/Cdma to wcdma and also unknown which causes it to disconnect from network. I don’t know why it doesn’t consistently stay on GSM/cdma why would it switch

  3. Thank god, cause i am sick of it

  4. BimmerzGuest 4 years ago

    “so I actually stopped using it as my daily phone.” <— Good timing that LG sent you the LG O2X, you may not want to go back to your Nexus after the fix! lol

    Anyway, good to know that Google is planning an OTA within the next week or 2, then I will be able to stop praying while on a business call – that it doesn't get dropped! While this has only happened to me 3 times (so far) since getting the phone (on 12/17/10), it's 3 times too many!

  5. EddieGuest 4 years ago

    This hasn’t happened to me yet.

  6. I brought my first nexus back to best buy and exchanged it after it happened to me a few times. Then just after my 30 days it started on my exchange too.. Thats when i realized it was software and not the hardware. I was bashing Samsung for the first 30 days and had to change my tune after . Hurry with the fix please

  7. AlanGuest 4 years ago

    Thank you for your news postings on the Nexus S reboot issues. I visit a few other news websites and I never heard about this bug until last night. I was almost about to buy the device, but I decided to wait until either Google releases an update or if they determine it to be hardware related.

  8. BiGMERF(jr)Guest 4 years ago

    Since over a month now, no issues with mine!

  9. BGuest 4 years ago

    Nexus One gingerbread update coming between one to whenever

  10. N1 userGuest 4 years ago

    TOTAL FAIL

  11. OMGNOGuest 4 years ago

    THANK THE LORD. It doesn’t happen every day, but when it does, it will happen like 4 times in a row.

  12. NexusGuest 4 years ago

    Your style of writing sucks.

  13. anthonyGuest 4 years ago

    Sorry man I really tried with this my nexus s sucks its constantly switching between Gsm/Cdma and wcdma when its on Gsm/cdma all is well when it switches to wcdma which is whenever the heck it feels like I lose all data and voice. The calls end abruptly and phone says no radio lol. I put that brick back in the box and thank god I still have my nexus one which I kept as my back up. I wasn’t that stupid afterall.

  14. Could the reason for 2.3 not coming out on the Nexus One be because they’re afraid that the bug might cause problems for the N1, so they’re waiting to fix the S problem and then release 2.3 for the N1? I’m still irritated that the N1 doesn’t have 2.3 yet.

  15. meazyGuest 4 years ago

    Yeah! Yash I am with u I am still mad about this not being on my nexus one yet this is BS

  16. ihatefanboysGuest 4 years ago

    well ive never called u a crybaby, but i only questioned that if u have a problem why not return the phone. but its a samsung so i understand why u didnt. because theres a great chance u would get the same problem again because its a samsung.

  17. Mocha KGuest 4 years ago

    Good news because I bricked my vibrant and i think I’m just going to buy a Nexus S.

  18. CatherineGuest 4 years ago

    I dont care.
    I have an iPhone 3GS that does NOT reboot. Nexus S ia just a faulty badphone!

    • GregGuest 4 years ago

      You obviously care if you read the article and posted a comment ;)

  19. CasperGuest 4 years ago

    Haha… So glad I never jumped on the Nexus S bandwagon. Each day beings new articles that help build upon that opinion.

    I may not have the new hotness in my G2. But at least I can make phone calls, utilize LED notifications and upgrade my memory.

    I give the N2 its credit in visuals and OTA updates, but thats a weak leg to stand on when you have to be fearful of reboots when playing games or simply making a phone call among multiple other issues plaguing the device.

  20. wawieGuest 3 years ago

    Hi
    For most of you guys the problem probably is fixed but for me it suddenly begun. During a call the phone just reboots which is anoying. I have wiped the phone but it havent helped. What to do??

  21. wawieGuest 3 years ago

    I am running stock 4.0.4