Jul 29 AT 12:22 PM Alberto Vildosola 65 Comments

Rumor: AT&T will soon slow down the top 5% most data hungry users (Update: Confirmed)


I have some bad news for all you AT&T (and possibly T-Mobile) customers out there. According to some rumors, Ma Bell will soon start to throttle the top 5% customers who use the most data. Supposedly, you can expect this bandwidth throttling to go into effect this October.

Details are scarce on this rumor, and we’re not even sure if it’s true or not. However, if this somehow becomes a reality, a lot of people will be affected by it. And not in a positive way. We, like Gizmodo, are hopeful this will only apply to those AT&T customers who still have an unlimited plan. As we all know, AT&T killed unlimited plans a long time ago. But there were some who managed to “grandfather in” their unlimited plans and still enjoy the magic of browsing the web without worries.

Even though we’re not in favor of data throttling of any kind, it would make the most sense to throttle just those on unlimited data plans–not those already capped by a certain data limit. If this does apply to everybody, customers on tiered data plans would be getting screwed twice. They’d have to pay $10 for every extra 1GB of data, while being throttled at the same time. It doesn’t get any worse than that.

Only in the US do you pay a carrier an extra $10 to have a dial-up-esque wireless connection. Amazing. Let’s hope for our sanity’s sake that this is just a rumor and nothing else. Because frankly, I don’t think we can dislike AT&T’s money-sucking tactics anymore than we already do.

UPDATE: AT&T just confirmed the rumor, folks. And it’s both good news and bad news. The good news, this speed throttling will only apply for those people with unlimited data plans. The bad news, well, those of you with unlimited plans will start to see some serious speed degradation if you fall on that top 5% category. AT&T also made really sure we understand that this will only affect 5% of its customers. Which they say it’s a very small percentage, but it means at least a million people will start to see some sort of speed throttling. Yikes.

Show Press Release

An Update for Our Smartphone Customers With Unlimited Data Plans

Like other wireless companies, we’re taking steps to manage exploding demand for mobile data. Many experts agree the country is facing a serious wireless spectrum crunch. We’re responding on many levels, including investing billions in our wireless network this year and working to acquire additional network capacity. We’re also taking additional, more immediate measures to help address network congestion.

One new measure is a step that may reduce the data throughput speed experienced by a very small minority of smartphone customers who are on unlimited plans — those whose extraordinary level of data usage puts them in the top 5 percent of our heaviest data users in a billing period. In fact, these customers on average use 12 times more data than the average of all other smartphone data customers. This step will not apply to our 15 million smartphone customers on a tiered data plan or the vast majority of smartphone customers who still have unlimited data plans.

Starting October 1, smartphone customers with unlimited data plans may experience reduced speeds once their usage in a billing cycle reaches the level that puts them among the top 5 percent of heaviest data users. These customers can still use unlimited data and their speeds will be restored with the start of the next billing cycle. Before you are affected, we will provide multiple notices, including a grace period.

This change will never impact the vast majority of our customers, and is designed to create a better service experience for all.

The amount of data usage of our top 5 percent of heaviest users varies from month to month, based on the usage of others and the ever-increasing demand for mobile broadband services. To rank among the top 5 percent, you have to use an extraordinary amount of data in a single billing period.

There will be no changes for the vast majority of customers. It’s not how much time you spend using your device, it’s what you do with it. You can send or receive thousands of emails, surf thousands of Web pages and watch hours of streaming video every month and not be in the top 5 percent of data users.

Typically what puts someone in the top 5 percent is streaming very large amounts of video and music daily over the wireless network, not Wi-Fi. Streaming video apps, remote web camera apps, sending large data files (like video) and some online gaming are examples of applications that can use data quickly. Using Wi-Fi doesn’t create wireless network congestion or count toward your wireless data usage. AT&T smartphone customers have unlimited access to our entire Wi-Fi network, with more than 26,000 hotspots, at no additional cost. They can also use Wi-Fi at home and in the office.

The bottom line is our customers have options. They can choose to stay on their unlimited plans and use unlimited amounts of data, but may experience reduced speeds at some point if they are an extraordinarily heavy data user. If speed is more important, they may wish to switch to a tiered usage plan, where customers can pay for more data if they need it and will not see reduced speeds.

But even as we pursue this additional measure, it will not solve our spectrum shortage and network capacity issues. Nothing short of completing the T-Mobile merger will provide additional spectrum capacity to address these near term challenges.

Via: Gizmodo

Alberto is a college student living somewhere between Miami, Sarasota and the World Wide Web. Although a former iPhone owner, Alberto is now a proud Android enthusiast. You can follow Alberto on Twitter and Google+ for his thoughts unworthy of an article.

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