Dec 07 AT 5:24 PM Edgar Cervantes 123 Comments

Verizon nationwide 4G LTE outage could be reason for Galaxy Nexus delay

verizon-4g-lte-map

It seems to be happening again;Verizon’s 4G LTE network is experiencing issues nationwide. There’s no specific area or device with issues, though. People from all over the country, with all different devices, have been reporting that their 4G devices are not accessing the 4G network, leaving them stuck with 3G speeds — some even with 1x.

This may be caused by a SIM card issue that arose last night. Users were getting SIM card error messages such as, “SIM card authorization error,” and “The SIM Card may not be authorized for LTE service. Please Power down the phone and contact Wireless Provider Customer Service.” [1]

Déjà vu hit our team. Do you guys remember the last 4G LTE outage, when the Samsung Droid Charge was delayed? It’s said that the delay was caused by the lack of 4G; Verizon didn’t want to make a bad first impression. We seem to be witnessing something similar. While all evidence pointed towards a December 9 release for the Galaxy Nexus, things have suddenly turned around.

Verizon has responded with this comment regarding the 4G LTE outage:

Verizon Wireless engineers have been working to resolve an issue with 4GLTE service that is affecting some customers’ 4G devices. 3G data and voice devices are unaffected. All customers’ voice calls and text messages continue to go through. In the past 24 hours, some 4GLTE customers have reported their devices are operating on 3G data service where they would normally get 4G. Some have reported no issues, others that data access is either intermittent or unavailable. We are working to resolve the issue as quickly as possible.Verizon

Could it be that, after getting everything ready and telling all representatives the release would be this Friday, Verizon has decided to delay the release due to connectivity problems? Maybe so. There is another theory running around the interwebs, though.

Verizon seems to be accused of violating a federal requirement, due to the fact that Verizon is not allowing Google Wallet to be used on the Samsung Galaxy Nexus (yet). Verizon is prohibited from “denying, limiting, or restricting the ability of their customers to use the devices and applications of their choice.” [2]

There are accusations pointing towards the idea that Verizon might be doing this to bolster a service they will be offering, caled ISIS. Big Red has tried to defend itself by mentioning that they are not exactly blocking Google Wallet and feel it is more of a security issue, but the investigation/arrangement might be still going on. This could be another cause of delay.

Whatever the reason is, Verizon customers are not having a good day. That shiny Galaxy Nexus will not be in our hands as soon as we expected, and if you happen to own a 4G device, you might be having issues with the network. And it seems like it is quite a big percentage of users.

Are any of you experiencing problems with Verizon’s 4G LTE network? I have an HTC Thunderbolt running on 3G, in San Diego, CA. What about you?

References

  1. Via Droid-Life
  2. Via National Journal

Via: Droid-Life

Hello, I am Edgar Cervantes. I am an avid Android fan, and keeping myself updated on the topic is part of my daily life. I will always work hard to give the best of me to our community of Android enthusiasts, and I am very honored to be part of this ship. Hopefully we can all enjoy sharing our knowledge and opinions!

    Most Tweeted This Week

  • Philip

    I was wondering why my data hasnt been working properly today on my HTC thunderbolt. Thanks for the post

    • Philip

      this is in State College, PA, by the way. No 4GLTE at all today

    • BiGMERF

      I think the Nexus is delayed due to Global Warming

      • Deeds

        Are you sure it’s not terrorists?

        • ed

          They are looking for something to blame…

        • stenzor

          Aliens.

          • Ryan Cowley

            Mass Faulty Hardware. Due to Cheapness.

        • levigarret

          nah, obama scrapped the blackberry and its getting vetted for oval office debut!

          • Numbertwo

            They’re waiting for new the chipmunks movie to bundle it with the phone

  • triangle

    I had 4G in NYC a few minutes ago and now it’s cycling to 1x. It seems that LTE is not without its growing pains.

  • BlkSquad

    I hate At&t but i hate VZW more

    • CJ LaFleur

      It surprises me that att has the lowest rating for customer satisfaction. Vzw should because of a NATIONWIDE outage of lte AND the delay of the galaxy nexus for about the tenth time at least!!!! No that is what i call crappy customer service!

      • LukeT32

        The general public doesn’t know about the Nexus or probably had LTE when the last outage happened …..

  • Alex

    I think the universe is jealous of us humans getting the Nexus Prime and wants to delay it’s launch as much as possible.

  • oddball

    Honestly if they are delaying the nexus because of poor network conditions I give them a thumbs up. That says they are trying to ensure a decent customer experience. Or at least prevent a lot of returns. The nexus release is becoming something of a farce though. At this rate the biggest US phone release of 2011 is going to be for the after X-mas sales. I hope this is all fixed for a THIS Friday release though

    • Futureboy

      At this rate the biggest phone release of 2011 will happen in 2012!

      • Csteele

        The biggest phone release of 2011 has already happened. No other phone will even come close in sales to the iPhone 4S. Now, speaking of the second biggest, there are still three weeks in the year…

  • halo0

    This is making me feel better and better about deciding to just buy an unlocked Galaxy Prime for use on AT&T.

    • vitriolix

      How’s that working out for you? I’m seriously considering doing this…

      • halo0

        It’s working out great. I highly recommend expansys-usa.com. If you check the cashback sites (hint: Fatwallet) you can get cash back plus a $20 off coupon.

  • dusttones

    4G / 3G in/out in Indianapolis, IN around 3PM – Samsung Stratosphere Outside of 4G coverage now and without 3G.

  • David Hughes

    Verizon = FAIL, give us some crumbs

  • amgala

    4G LTFail…get it together VZW! Give me my Nexus already!

  • http://keridel.blogspot.com james bricknell

    just buy the galaxy nexus unlocked. the carriers dont own you

    • Kevin Amundson

      If I had the cash I would be right on that.

  • Jason Hernandez

    Spent most of the day on 1x. But I’m glad to hear I’m not the only one suffering…

  • thekaz

    I don’t care! Gimme Nexus!

  • http://Note Uncemister

    Droid bionic in the greater Houston, Texas area and I have no data at all be it 3G or 4g. It went out about 330pm like most articles said. I honestly thought I broke my phone since I flashed an update last night lol.

  • spazz

    I have the samsung galaxy stratosphere I am I’m MA and I haven’t had 4g 3g or anythin except my home wifi since yesterday at 12:30 and I still don’t have it

  • Henry Gomes

    4GLTE working in CT (Bionic)

  • http://sean-the-electrofreak.blogspot.com/ Sean the Electrofreak

    FWIW, sometime’s it’s not so bad being on Sprint!

    • http://sean-the-electrofreak.blogspot.com/ Sean the Electrofreak

      *sometimes

      Edit button plz?!

    • Eduardo Mauricio Aliaga

      I agree I was on V and I was missing the fast speeds but now with the network outages and the way they are handling the nexus launch I’m glad I’m on Sprint.

  • Clinton Jackson

    Disappointed again, when will this end?

  • Nich

    My parents bought a verizon wireless modem (no cable or other internet options go down their country road) with the promise that 4G would be in their area soon . it worked OK on 3G with 2 bars for about 8 weeks … then they turned on 4G . now it has been 8 weeks of useless hardware . even selecting to connect on 3G only fails to connect more then 2 minutes before having to reset . absolutely no help from customer service other then to listen to on hold music for hours .

    now with this outage i can’t even get those 2 minute connections

    i am at my wits end with verizon

    -Nich

  • ToonPanda

    I’m so happy that simlocked phones don’t exist here… (Belgium)

  • Mike

    Midtown Manhattan. Haven’t had 4G on my Charge since about midday. For a time, there was no data at all. It came back briefly, then flickered out again. Lately, it’s been trying to drop down to 3G, but it’s not maintaining a connection for more than a few seconds at a time.

    On the other hand, a colleague sitting about 15 feet away reports no problems at all on his 3G-only Droid 2.

  • Lee Swanson

    Ahhhh…that’s why I wasn’t getting a 4g signal.

  • Shadowlore

    Was having zero problems here in St Louis up til about 10 mins ago.. now the LTE MiFi I use occasionally is sputtering down to 3G every few mins.

  • donger

    way to go verizon! bad rep

  • Deeds

    Who cares what the reason is for the delay, the fact is, it is yet another delay. Verizon and Google have done a horrible job launching Galaxy Nexus, especially considering they said it would be available by “mid-November”

  • cj100570

    Well, since Verizon has never announced a release date for the Galaxy Nexus it isn’t really delayed now is it?!

    • kenny G

      stfu!

  • sylar

    Hmm my friends were complaining about this. Well I’m glad that I don’t have verizon right now.

  • lou2cool88

    No 4G for my Thunderbolt in Miami, either.

  • zyphbear

    As interesting as it is for the 4G outage, I would really doubt that they don’t feel they could have it fixed in time.

    Though as a side note, if it’s really true that Verizon might be in trouble due to the whole Google Wallet debacle, this may be one of those situations where the customer wins all around. Its better to give the customer choice than force them to use something specific just because you want to make a buck off them.

  • Luke Haviland

    so first i had to wait for my charge ….. then i ended up moving out of a 4g area
    and NOW i have to wait for the nexus for the same reason
    oh big red
    should i switch to sprints unlimited plan now
    or wait….

    HMMM
    this grandfathered unlimited plan wont last forever

  • JJ

    Typical Verizon poor service! Complained for a long time about 4g issues but i was dismissed,

  • asdf

    4g going down is no reason to hold the phone release. Verizon could sell the phone and tell them 4g is down and will be back up in hours/days.
    Google Wallet is also no reason as that could just be installed at a later date. Isis isn’t suppose to be up and running for another year.
    Those are horrible excuses androidandme are trying to pass on.

  • myandroid99

    can’t trust cdma

  • oddball

    As for the federal issue about Google wallet that is why they said it was about security. They are allowed to prevent users from making choices that might compromise their network security. Now as far as I know they don’t have to prove that it actually effects anything but that is why they offered that as the fig leaf. Now I expect Google had a few things to say about it and the FCC may be reviewing the issue but unless the FCC is holding up the release due to the situation I would expect both Google and Verizon to release the phone and handle the pissing match between themselves behind closed doors unless Verizon is refusing to release the phone as a negotiating ploy ie agree to not have Google wallet or no Nexus on our network (and we have an exclusivity agreement so you can’t release the phone on another network until X date). That would have seemed far fetched a couple of weeks ago but given that the rest of the world has the phone and we don’t (again) it doesn’t seem as far fetched now

  • Marc’us H.

    Um … there wasn’t an outage in late October, the Wednesday before Thanksgiving, Black Friday, or earlier this week. I think it’s bigger than just an LTE outage. It’s just one sloppy release all around no matter what the issue is.

  • s00pasold3r

    I am in the NW Houston area and I have had no 4G interruption.

  • Anthony44

    WTF again WTF network issue horses ass they should have have this phone out weeks ago.
    I think if Google is paying attention rest assured Verizon first and last nexus launch.
    I’m ready to order my GSM for T-Mobile can anyone recommend reliable source.

  • BP

    Man you how many times i restarted my HTC thunderbolt thinking it was something wrong with my phone now i wonder what is verizon gonna do to make up for their mistakes, Hopefully give us a free month of service or something.

  • kimminer1

    oh dear!

  • lufy0000

    they seriously need to improve their communication methods to the public….no wonder my phone isn’t working….its their fault…i though my phone was broken…lol

  • Nathan D.

    Fail number 186

  • Mike Hager

    1x to now data access at all, starting about 2:00 PM Eastern time in Indianapolis. I was about to throw a fit after a crap day at work and luckily opened this article. Glad I have wi-fi access at home!

  • mitch

    Portland, Oregon just lost 4glte 15-30 min ago.

  • mitch

    and my 3g keeps turning on and off… in and out of roaming mode for the last 15-30 min.

  • mitch part 2

    I’m using a Bionic and my 3g keeps turning on and off… in and out of roaming mode for the last 15-30 min.

    • moelsen8

      my bionic’s all over the map when i’ve been off wifi today..

  • GetGood

    I’m guessing it will take them two days to get their network fixed so for that reason they pulled it?

  • android tablet updates

    Why not test a system before running it

  • psipher

    I think their 4G network was overloaded due to the constant stream of texts, tweets, and emails asking about when the Galaxy Nexus would be released.

  • ramz

    Yep, lte down for my thunderbolt in atlanta as well. And a very lousy swirch to 3g or even 1x and no service. Normally lte works fine.

  • antfelici

    Is that the excuse they’re using now.

  • humidity

    Come on VZW, what’s with these outages? Don’t get me wrong, I have VZW and I’m usually happy with them, but maybe instead of continuing to expand 4G everywhere, they should make sure the existing 4G continues to work. Quality > Quantity IMO.

  • BP

    Just to give the heads up i got my 4g back on my thunderbolt in LA California about time Shit

  • phaet2112

    These LTE outages (which its is has been several) never seem to make it into the reliability surveys…

  • http://ilysespieces.tumblr.com Ilyse Rose

    This seems more like a backwards excuse, to me.

  • alexandro meza

    On a positive note, at least they didn’t win the worst customer/service support two years in a row.
    I’m looking at you AT&T!!!!!! 😡

  • Froman

    No 4g or 3g in Houston. I have to switch to cdma in networks just to get 3g data on my razr

  • Louis Atu

    I think congress is still waiting to vote a bailout of the Galaxy Nexus from verizon.

  • http://www.raymatthew.tumblr.com RayMatthew

    Makes sense

  • rutgers2k

    Add bring 4g to all of NJ already

  • csampson89

    4G is the least of the Galax’ys problems regarding this launch

  • Billy

    No LTE here …. or is that because my Droid 2 hasn’t been replaced by a shiny Nexus …

  • Marlon Rompis

    I thought it was a program I downloaded from the Market called Juice Defender causing my 4G to drop. Thanks for the head’s up.

  • tpulu

    4G LTE working here on my ReZound in Stockton, CA. But then again, I don’t know if it was out earlier, as I’m always on wifi at home.

    • brian tam

      how random….209!

  • nwilliam3

    This might be the issue with Nexus, but I have a feeling there might be some fallout from the Google Wallet revelations too. Apple wasn’t allowed to get away with blocking Google Voice and I wouldn’t be at all surprise if the FCC or Justice Department called with a couple question for Verizon about Google Wallet.

    I doubt it will change much, but it might be enough to give them pause for a couple of days to make sure they don’t get hit with a class action suit as soon as they release the phone.

  • Dylan Friedman

    It always makes me laugh how these huge phones for Verizon always end up delayed repeatedly for weeks…without fail, every time.

  • krtlarson

    4g back working on my razr. Finally…hopefully the nexus still comes out within the week.

  • moelsen8

    no 4g in nyc area most of the day today. just checked again, still out. i can’t get any data whatsoever when i have my bionic set to CDMA/LTE. have to set it to CDMA Only. have had to reboot a few times after getting off wifi to get data back. ugh.

  • redraider133

    Even the blazing fast lte network could not stay live with the wrath the nexus has unleashed for verizon treating it like it does not belong with it’s droid line.

  • Devonator

    Yeah i got the zamsung stratosphere yesterday and it is 4g but now 3g, wat the heck!, they better fix this fee free

  • Joshua Melling

    A good excuse I guess…..

  • jaynoon

    Maybe they’re delaying the Galaxy Nexus because they forgot to market it?

  • Glenn Falvey

    not happy about the delay !

  • Adryan maldonado

    unfortunately this started like 2 or 3 oclock my time. And i figured it was an outage but i for a second was getting ticked off at my rom thinking that was the reason but in the back of my head i knew it wasnt

    • Adryan maldonado

      sorry kinda of subject meant to post that in a different one but dont like the outage nor this delay on the nexus

  • D3fault121

    Wish I had 4g in this area that would go out… but thankfully my 3g died so I don’t feel left out.

  • smwinn7

    Had problems all day with the MiFi, now at least I know why

  • sgtponce

    hmmm.. I guess I should stick to 3g!?

  • eioous

    I will still never get why this phone is on Verizon.

  • Josiah Fulton

    Reminiscing about the nexus one launch when google controlled it. Released the same day it was announces and shipped to my home overnight for free. Oh how far the nexus line has strayed .

  • YNWA

    I haven’t really noticed any issues in the Seattle area. 4G seems to be ok around here on my Droid Charge. They are really shooting themselves in the foot though by delaying this phone.

  • Marlon Rompis

    At least 4g users get better battery life today

  • Wayne Jones

    Droid Charge in Richmond Virginia just now getting any data at all back. Come on VZW!

  • Devonator

    Back to 4 g yey!

  • Eduardo Mauricio Aliaga

    I switched to sprint from verizon a year ago because of the nexus s. I was regretting my decision but the more Verizon screws up their nexus release the better my decision is.

  • mrkrstphr

    I was stuck on 1X for most of the night. Bunk.

  • honourbound68

    ancient aliens are causing the 4g outage ;P

  • Brian Singer-Towns

    I can’t tell you about 4G service because I am still waiting to buy my 4G phone!

  • http://www.lifequill.com Canterrain

    Verizon is just worried that we can’t handle the level of sheer awesome that is the nexus.

  • mikesuds

    Just give me the Nexus, let me see first hand whether there is a 4G problem with my phone or not…

  • http://luggagedesigners.com Mike Hanel

    Can you hear me…. I mean, can you IM me now?

  • breinhar

    I’d be happy to use a nexus even on 3G, well in fact I would have had to if I had waited for it because it would have been on AT&T.

  • VerizonSucks

    I am a little confused, befuddled, upset, and generally pissed about the 4G issues being blamed for the delayed release of the GN by Verizon.

    I didn’t hear anything in the news nor have I read anything online to indicate that Verizon had suspended sales of it’s other 4G devices until the problem with the 4G service is resolved.

    So why does it only affect the Galaxy Nexus. Come on Verizon. Man-up to the real reasons you’re delaying this thing and give us a drop-dead date. We’ll all be happier customers and can patiently await the great day.

    You may be expecting us to rush out and grab the phone the close it gets to Christmas (that is the birthday of Jesus Christ – a holy day not a generic holiday BTW) but realistically our monies will be mostly spent by then. Once again you’ve messed up something great – remember the Bionic fiasco?

    • thetruth

      The Nexus was delayed about a week due to software issues. Its coming soon.

  • GeauxLSU

    Looks like this may be delaying the Droid 4 release also

  • Joseph Banks

    phone or 4g, phone or 4g? just drop the phone and get some business to fix the problem with the millions you’ll make from the sales…wait, they got money, what the feezy?

  • Samar

    Hmm…What else were they expecting with the holidays coming up..C’mon Verizon.

  • Tom Murphy

    Ouch

  • Ken Lake

    4G-3G BOth are really helpful. When speed is essential VZW likes to go down. So who do you go with?

  • D7om

    i’m not sure but i think samsung have some Surprise

  • pmex83

    Don’t have Verizon so it doesn’t affect me. But it being the largest carrier I bet a lot of people aren’t happy.

  • stenzor

    I’m pretty sure you took down the network. Way to go dude…