Since its release, the ASUS Transformer Prime TF201 has been met with its fair share of praises and criticism. Its been called the fastest, smoothest Android tablet to date, but user reports of WiFi and GPS issues are all over the web. When ASUS announced an upgraded Prime TF700, complaints reached a fever pitch, with disgruntled TF201 owners claiming the upgrade was to skirt around the issues present in the TF201, leaving original Prime owners stuck with a broken device.
Well ASUS has heard the complaints, and has issued a statement on what they plan to do about it. If you live in the UK that is.
On the official company blog, ASUS has come out and said that due to an overwhelming amount of customers “dissatisfied with the performance of the GPS module” in the Prime TF201, consumers in the UK will be able to return their tablet for a full refund, or should they decide to keep it, enroll in a 12 to 18 month extended warranty plan.
As part of our unwavering commitment to our customers, we wish to allay some recent concerns regarding the Eee Pad Transformer Prime TF201.
After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue. ...
Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK.
Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months (for any retailers who offer an additional 12 months’ warranty with their purchase, the total warranty period will remain at 2 years).ASUS UKOfficial ASUS Blog
While this is great news for Prime users in the UK, it doesn’t do much good for anyone feeling short changed in the US. But it does mean that ASUS is listening, and they haven’t forgot about their loyal customers.
Have you been experiencing GPS issues with your Transformer Prime? If you had the opportunity, would you take back your Android 4.0 tablet, or go with the extended warranty? Let us know in the comments below.