A few days back, we told you the story of an AT&T customer whose data was throttled once he used a little more than 2GB on his unlimited plan. It’s no secret that AT&T has been throttling data for the top five percent of consumers since last year, but none of us were expecting that the cutoff would begin at the 2GB threshold.
In order to explain the company’s actions, Mark Siegel, an AT&T spokesman has pointed out to the Wall Street Journal that AT&T’s top five percent data consuming customers use an average of 2GB per month. While AT&T reserves the right to throttle all customer who fall into that category, it’s not an automatic process. AT&T actually takes into account the user’s location and network capacity before enabling data throttling. Based on this system, ”less than 1 percent of AT&T smartphone customers” were effected by data throttling policy last month.
There’s a very good chance you wouldn’t be slowed.Mark SiegelAT&T
While we’d like to take Mark Siegel at his word, the details are too vague. We don’t know how many of AT&T’s customers are still grandfathered into AT&T’s unlimited data plan, but we can guarantee that the ”less than 1 percent of AT&T smartphone customers” calculation also accounts for all of AT&T’s customers with metered data plans.
We know that data throttling is here to stay. All we want is for carriers to be 100% transparent and tell consumers exactly when they will reach the throttling threshold. What do you think AT&T should do to fix this issue?