Apr 27 AT 3:34 PM Nick Gray 42 Comments

Sprint’s Galaxy Nexus users reporting data connectivity issues – fix already in the works

galaxy-nexus-top

Anyone planning on buying the newly launched Galaxy Nexus from Sprint may want to hold off for a week or two. A handful of new Galaxy Nexus owners are reporting issues connecting to Sprint’s 3G network. From what we can tell, affected users are able to send and receive phone calls and text messages, but the data connection to the phone simply remains in “connecting” status without ever making a complete connection.

Several affected users have been given replacement phones at local Sprint stores, but others have been turned away since a fix for the issue is apparently already in the works. No specifics about the software update have been revealed, but a Sprint Community moderator claims that Sprint is hoping to have the issue resolved by early next week.

Sprint/Samsung are aware of this problem and will be releasing a software update to resolve the issue. Can't commit to a date yet, but they are trying really hard to get it released early next week. Sorry for your troubles.ModeratorSprint Community

Have any of you experienced any data connectivity issues with the Sprint Galaxy Nexus? It seems a bit ironic that Sprint’s first 4G LTE phone can’t even get a 3G connection.

Via: The Verge

Source: Sprint Community

Nick is a tech enthusiast who has a soft spot for HTC and its devices. He started HTCsource.com (the first HTC blog) back in 2007 and later joined the Android and Me family in the summer of 2010.

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  • triangle

    I still have connectivity problems with my Verizon Nexus. Why can’t Verizon just release the update?

    • Bryan Stoner

      If you can’t wait there is a XDA user who created some hybrid radios based off of 4.0.4. http://forum.xda-developers.com/showthread.php?t=1469687

      But of course you will have to root your GNex ;)

      • triangle

        Thanks, but I don’t feel that I should have to go through hoops to have a device work the way it should from the beginning. The fact that Verizon has had months to update the device and still hasn’t done so is just sucks.

        • Bpear96

          You shouldnt have to, but you already have the device, so you might as well. Why use the device with problems, when you can root it and fix basically all of them :D My opinion though.

          • kazahani

            Some of us aren’t comfortable voiding our warranties. I get a new phone once every two years, and I’m kind of stuck with it until I am eligible for another upgrade.

          • Bpear96

            I understand what your saying, and you should definitely have a fully working stable phone when you buy it, and not have to hack it up. But if you do ever need to send it in for warranty repair, you can unroot it, re-lock the bootloader, and return to stock. As long as the phone boots, you will be able to do this.

            http://www.droid-life.com/2011/12/16/how-to-unroot-the-galaxy-nexus-re-lock-the-bootloader-and-return-to-a-factory-state/

        • AmericanJedi001

          You shouldn’t “have to go through hoops to have a device work the way it should from the beginning,” but the fact remains that currently, one _does_ have to jump through a few hoops to have a smooth(er) phone experience with the Verizon Galaxy Nexus.

          Personally, I’d rather jump through a few hoops and have everything working well (not perfectly, mind you, but much better), rather than sit around bitching about how my phone isn’t as awesome as I was promised. But I like geeking out with my phone.

          Be proactive! There are available solutions for the majority of phone software issues, you’ve just got to be willing to get your hands a little dirty. C’mon, it’s fun! ;-)

  • rpras

    My GNex on Sprint seems to connect alright. Speeds are woefully slow, but I expected that.

    • http://alxrock.deviantart.com alxrock

      Me too. lol, I guess when you’ve been on Sprint a while, it’s hard to tell the difference.

  • http://www.technogasms.com Sean Riley

    Wow, it’s a good thing that Sprint’s LTE coverage is so good, otherwise this could be a real problem.

    • kazahani

      That’s a lol, folks!

    • AmericanJedi001

      Ha! I see what you did there…

    • Tony

      I found humor in the 4G Data icon in the picture :)

  • anon

    Worst failure in android history…gnex….

    • Leo209

      There have been way worse Android fails. Do you mean to say worst Nexus in Android history? Lol. That would make more sense.

      • SGB101

        so true, this nexus, in regards of my US neighbors, looking in from a far, has been a joke. how can the reference device have more than one model, and why has it taken so long to roll out.

        im sure it launched about November in the UK!

        • Usman Ansari

          Not here outside of the US where we’re all on GSM. We’re all running the latest ICS… you suckers should switch carriers and drive Sprint/Verizon to the point where they HAVE to transition to the superior technology.

        • JeffE

          And the news gets better, as we read today that Samsung is approved to manufacture the 4th generation Nexus device. I hope that HTC phone lives up to the hype

      • anon

        True…

  • thaghost

    All of the problems with these $600 phones are not cool. They do all of these tests and release the phones and still have problems with simple things like data connectivity. Quality control is poor.

    • kazahani

      I agree. This is exactly why some people prefer iOS. Inexcusable to release a major device, your first LTE device, and not iron out all the bugs first.

      • SGB101

        what, ios never has issues,at least we get fixes and not just attitude.(your holding it wrong)

      • SJ

        My buggy experience with Tmo + Samsung Exhibit 2 is leading me to the lte iphone…I dont want to spend all my time troubleshooting. Despite 2 manufacturer repairs in first two months, Tmo admits device has known issues like daily freezing (forcing resets); sms failures on 4G; phone mysteriously turning off on etc. Total nightmare with NO custserv. iphones work & Apple provides REAL support

  • swazedahustla

    Well its a Samsung device. What did you expect.

    • kazahani

      That doesn’t help.

      After all, is this really Sammy’s fault, or is it Sprint’s?

      After all, North American carriers insist on being intimately involved in what firmware gets put on the phones…

  • Nathan D.

    At least they recognized the problem.

    • userx

      You sure it wasnt an XDA user that found the issue? Its usually that scenario.. .where an XDA pro finds out a huge problem with a phone before ANYONE in the industry cared to take notice.

      Thank you all, extremely hardcore, talented and dedicated XDA members.
      Without you, half of these “manufacturers” wouldn’t even know how to cookie-cut a phone together.

      And if you bought a Gnexus, on Sprint, Voluntarily, its your own fault. You should have known better, and left Sprint when you could.

      Honestly, You couldnt pay me to use their shitty service if I lived in space.

  • txbluesman

    I wonder what areas the reports are coming from, or if it is in all areas?

  • android.fa.life

    Great thing Sprint has the nations fastest 3G with coverage everywhere……… And the Nexus is still TIPPITY TOP OF THE LINE fine theres nothing better on the horizon at all……

  • Phil

    My Verizon GNex did the same thing, twice for a period of 24 hours each. They replaced my phone the first time (and even with the new phone it did the same thing, it didn’t resolve until after the 24 hour period). Seeing as to how it happened to 2 phones, I’m not sure it was the phones fault.

  • SGB101

    the One X, on t-mobile, had a signal issue at launch, HTC pushed out an update within a week to sort this.

  • mulamo11

    Sprint have problems period. Through out. Data speeds always horrible. At times u dont get ur messages for hours or days latter. (Voicemail, text and even the push notification for emails slow as hell.) I put up with that from sprint for over 10 years. This is why I left and went to Verizon. I may spend a little more but hay it works. And true 4g all over the states. Not just here and there. Sprint had a road map with wimax and look at how that turned out folks. Having lte is not going to be much different. And putting lte in markets where u already have weak ass 4g isnt smart at all. How about hitting markets u never did touch in the first place. Having unlimited data when the crap doesnt work is pointless. So it shouldnt matter if u go where 4g never been. Have a good day Sprint.

    • Stephen

      Ive read so many complaints @ Sprint data network that Id be scared to try them. I went to my local store to check Sprint iphone & employees lied + handsets were connected to wifi. wtf? Then employees claimed all tech blogs rated Sprint as the BEST network. Huh? I knew that was another lie as reviews I read warned against using Sprint iphone

  • jt

    Many Samsung Tmobile customers (exhibit2 & others) having similar issues –all over forums BUT NOT REPORTED BY JOURNALISTS!!! Sms failures on 4G & Tmo response is to tell customers to turn off ‘Nations Largest 4G Network’ whenever u want to send a text. Also daily freezing & power cycling. For 6 mos now, Magenta claims its working on a fix with Samsung BUT NOTHING..not a single update & Samsung keeps blaming Tmo! Mr Humm, this is why youre ranked dead last in service & ur longtime customers r churning!! PLS SOME ANDROID WRITER COVER THIS!!!!!!!

  • userx

    Now I know what those Nokia ‘beta-tester’ commercials are all about..

    Google, and Sprint are all giving Android a really, awful name.
    And to be honest, the shoe is starting to fit.

  • userx

    hey Sprint users, remember that Angry Birds Space download on 3G?
    How’d that go for ya?
    Oh.. you gave up after a half hour? …
    only..
    4 megs of 20 transferred?
    what?
    you hate angry birds now too?
    game size is too big for your shitty embarrassment of a phone service?

    Yeah. Enjoy never getting any download you want, Sprint users.

    or, how about just Android in general..
    “Yeah Mom, just open Pandora from the icon on the screen. Wait, What? You have a full screen advertisement for hot girls and free hook ups tonight?”

    AWESOME!!!!!! Good work Android, my phone while using “respectable apps” by “respectable companies” is still 99% bloated with things some family members should NEVER have to involuntarily view. Good thing my Sprint store rep showed her how to disable ads!

    NOT. You think a Sprint store employee knows anything about these phones? Nope!

    • kazahani

      Butthurt much?

      How is this any different than using the internet on a PC? *gasp!* It’s not. The internet is a cesspool. Get used to it.

  • snowbdr89

    Id have to say the gnex period is a shitty phone ( thank samsuck for that ) take away android 4.0 and id say at best its a mid range device hopefully down the road we will see another htc nexus!! But i wont argue with how crappy sprint is, i tried them out an without a doubt the worst experience i have had slow speeds and the worst part calling customer service and getting some guy named peggy from pakistan

  • spazby

    got the unlocked gnex on friday for my wife, she is enjoying android 4.0.4

  • linkinmark5

    As a hand forced Sprint customer (company mandate) I have experienced many of these connectivity issues. Luckily for me after complaining to cust care Sprint provided the AirCrave cell booster as I call it. I couldnt get but a sliver of a bar and only when standing with my phone to the window. My EVO contract is up and I was thinking of the SG 3, however with these Gnex issues on both Sprint and Vzw I’m thinking its not only sprint, but Samsung as well. My wife and daughters have succumb to the wrath of Samsung, failed Moment, failed intercept and the Epic fail Epic 4G. It seems SG3 would fix all these past issues. But I’m not so sure, the HTC EVO LTE maybe the only better choice or perhaps I drive my current EVO WiMax until LTE is officially in Orland Park, IL. Why fail to crappy 3G when WiMax is still good for another 2 years. BTW XDA devs, u rule!

  • Raptor

    It is painful for 99% to hear but Nexus particularly on CDMA is total failure. This permanently comes into your mind at the comparison with Nexus in the new Anand review of the Intel Lava reference design phone which is by the way is where phones were in circa 2010.

  • klcow92

    ahhhh,, history, now we have the nexus 4 but no lte :(

  1. I still have connectivity problems with my Verizon Nexus. Why can’t Verizon just release the update?

    • If you can’t wait there is a XDA user who created some hybrid radios based off of 4.0.4. http://forum.xda-developers.com/showthread.php?t=1469687

      But of course you will have to root your GNex ;)

      • Thanks, but I don’t feel that I should have to go through hoops to have a device work the way it should from the beginning. The fact that Verizon has had months to update the device and still hasn’t done so is just sucks.

        • You shouldnt have to, but you already have the device, so you might as well. Why use the device with problems, when you can root it and fix basically all of them :D My opinion though.

        • You shouldn’t “have to go through hoops to have a device work the way it should from the beginning,” but the fact remains that currently, one _does_ have to jump through a few hoops to have a smooth(er) phone experience with the Verizon Galaxy Nexus.

          Personally, I’d rather jump through a few hoops and have everything working well (not perfectly, mind you, but much better), rather than sit around bitching about how my phone isn’t as awesome as I was promised. But I like geeking out with my phone.

          Be proactive! There are available solutions for the majority of phone software issues, you’ve just got to be willing to get your hands a little dirty. C’mon, it’s fun! ;-)

  2. My GNex on Sprint seems to connect alright. Speeds are woefully slow, but I expected that.

    • Me too. lol, I guess when you’ve been on Sprint a while, it’s hard to tell the difference.

  3. Wow, it’s a good thing that Sprint’s LTE coverage is so good, otherwise this could be a real problem.

  4. anonGuest 3 years ago

    Worst failure in android history…gnex….

    • Leo209Guest 3 years ago

      There have been way worse Android fails. Do you mean to say worst Nexus in Android history? Lol. That would make more sense.

      • so true, this nexus, in regards of my US neighbors, looking in from a far, has been a joke. how can the reference device have more than one model, and why has it taken so long to roll out.

        im sure it launched about November in the UK!

        • Usman AnsariGuest 3 years ago

          Not here outside of the US where we’re all on GSM. We’re all running the latest ICS… you suckers should switch carriers and drive Sprint/Verizon to the point where they HAVE to transition to the superior technology.

        • JeffEGuest 3 years ago

          And the news gets better, as we read today that Samsung is approved to manufacture the 4th generation Nexus device. I hope that HTC phone lives up to the hype

      • anonGuest 3 years ago

        True…

  5. All of the problems with these $600 phones are not cool. They do all of these tests and release the phones and still have problems with simple things like data connectivity. Quality control is poor.

    • I agree. This is exactly why some people prefer iOS. Inexcusable to release a major device, your first LTE device, and not iron out all the bugs first.

      • what, ios never has issues,at least we get fixes and not just attitude.(your holding it wrong)

      • SJGuest 3 years ago

        My buggy experience with Tmo + Samsung Exhibit 2 is leading me to the lte iphone…I dont want to spend all my time troubleshooting. Despite 2 manufacturer repairs in first two months, Tmo admits device has known issues like daily freezing (forcing resets); sms failures on 4G; phone mysteriously turning off on etc. Total nightmare with NO custserv. iphones work & Apple provides REAL support

  6. swazedahustlaGuest 3 years ago

    Well its a Samsung device. What did you expect.

    • That doesn’t help.

      After all, is this really Sammy’s fault, or is it Sprint’s?

      After all, North American carriers insist on being intimately involved in what firmware gets put on the phones…

  7. At least they recognized the problem.

    • userxGuest 3 years ago

      You sure it wasnt an XDA user that found the issue? Its usually that scenario.. .where an XDA pro finds out a huge problem with a phone before ANYONE in the industry cared to take notice.

      Thank you all, extremely hardcore, talented and dedicated XDA members.
      Without you, half of these “manufacturers” wouldn’t even know how to cookie-cut a phone together.

      And if you bought a Gnexus, on Sprint, Voluntarily, its your own fault. You should have known better, and left Sprint when you could.

      Honestly, You couldnt pay me to use their shitty service if I lived in space.

  8. I wonder what areas the reports are coming from, or if it is in all areas?

  9. Great thing Sprint has the nations fastest 3G with coverage everywhere……… And the Nexus is still TIPPITY TOP OF THE LINE fine theres nothing better on the horizon at all……

  10. PhilGuest 3 years ago

    My Verizon GNex did the same thing, twice for a period of 24 hours each. They replaced my phone the first time (and even with the new phone it did the same thing, it didn’t resolve until after the 24 hour period). Seeing as to how it happened to 2 phones, I’m not sure it was the phones fault.

  11. the One X, on t-mobile, had a signal issue at launch, HTC pushed out an update within a week to sort this.

  12. Sprint have problems period. Through out. Data speeds always horrible. At times u dont get ur messages for hours or days latter. (Voicemail, text and even the push notification for emails slow as hell.) I put up with that from sprint for over 10 years. This is why I left and went to Verizon. I may spend a little more but hay it works. And true 4g all over the states. Not just here and there. Sprint had a road map with wimax and look at how that turned out folks. Having lte is not going to be much different. And putting lte in markets where u already have weak ass 4g isnt smart at all. How about hitting markets u never did touch in the first place. Having unlimited data when the crap doesnt work is pointless. So it shouldnt matter if u go where 4g never been. Have a good day Sprint.

    • StephenGuest 3 years ago

      Ive read so many complaints @ Sprint data network that Id be scared to try them. I went to my local store to check Sprint iphone & employees lied + handsets were connected to wifi. wtf? Then employees claimed all tech blogs rated Sprint as the BEST network. Huh? I knew that was another lie as reviews I read warned against using Sprint iphone

  13. jtGuest 3 years ago

    Many Samsung Tmobile customers (exhibit2 & others) having similar issues –all over forums BUT NOT REPORTED BY JOURNALISTS!!! Sms failures on 4G & Tmo response is to tell customers to turn off ‘Nations Largest 4G Network’ whenever u want to send a text. Also daily freezing & power cycling. For 6 mos now, Magenta claims its working on a fix with Samsung BUT NOTHING..not a single update & Samsung keeps blaming Tmo! Mr Humm, this is why youre ranked dead last in service & ur longtime customers r churning!! PLS SOME ANDROID WRITER COVER THIS!!!!!!!

  14. userxGuest 3 years ago

    Now I know what those Nokia ‘beta-tester’ commercials are all about..

    Google, and Sprint are all giving Android a really, awful name.
    And to be honest, the shoe is starting to fit.

  15. userxGuest 3 years ago

    hey Sprint users, remember that Angry Birds Space download on 3G?
    How’d that go for ya?
    Oh.. you gave up after a half hour? …
    only..
    4 megs of 20 transferred?
    what?
    you hate angry birds now too?
    game size is too big for your shitty embarrassment of a phone service?

    Yeah. Enjoy never getting any download you want, Sprint users.

    or, how about just Android in general..
    “Yeah Mom, just open Pandora from the icon on the screen. Wait, What? You have a full screen advertisement for hot girls and free hook ups tonight?”

    AWESOME!!!!!! Good work Android, my phone while using “respectable apps” by “respectable companies” is still 99% bloated with things some family members should NEVER have to involuntarily view. Good thing my Sprint store rep showed her how to disable ads!

    NOT. You think a Sprint store employee knows anything about these phones? Nope!

    • Butthurt much?

      How is this any different than using the internet on a PC? *gasp!* It’s not. The internet is a cesspool. Get used to it.

  16. snowbdr89Guest 3 years ago

    Id have to say the gnex period is a shitty phone ( thank samsuck for that ) take away android 4.0 and id say at best its a mid range device hopefully down the road we will see another htc nexus!! But i wont argue with how crappy sprint is, i tried them out an without a doubt the worst experience i have had slow speeds and the worst part calling customer service and getting some guy named peggy from pakistan

  17. got the unlocked gnex on friday for my wife, she is enjoying android 4.0.4

  18. linkinmark5Guest 3 years ago

    As a hand forced Sprint customer (company mandate) I have experienced many of these connectivity issues. Luckily for me after complaining to cust care Sprint provided the AirCrave cell booster as I call it. I couldnt get but a sliver of a bar and only when standing with my phone to the window. My EVO contract is up and I was thinking of the SG 3, however with these Gnex issues on both Sprint and Vzw I’m thinking its not only sprint, but Samsung as well. My wife and daughters have succumb to the wrath of Samsung, failed Moment, failed intercept and the Epic fail Epic 4G. It seems SG3 would fix all these past issues. But I’m not so sure, the HTC EVO LTE maybe the only better choice or perhaps I drive my current EVO WiMax until LTE is officially in Orland Park, IL. Why fail to crappy 3G when WiMax is still good for another 2 years. BTW XDA devs, u rule!

  19. RaptorGuest 3 years ago

    It is painful for 99% to hear but Nexus particularly on CDMA is total failure. This permanently comes into your mind at the comparison with Nexus in the new Anand review of the Intel Lava reference design phone which is by the way is where phones were in circa 2010.

  20. ahhhh,, history, now we have the nexus 4 but no lte :(