Jul 10 AT 2:17 PM Dima Aryeh 37 Comments

T-Mobile announces new upgrade program, new plans, and new phones

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T-Mobile is going through some big changes yet again in its re-imagining of the company. With their un-carrier efforts to get rid of contracts and make payment plans accessible to people to buy new phones. Today, at their event, they have announced some new programs for their customers.

Their new upgrade program is called JUMP! This unique program will allow customers to upgrade their device up to twice per year. This means that in the time frame of a standard two year contract, you’ll be able to buy four devices on T-Mobile. For a $10 monthly fee, you’ll be able to trade in your device for a new one at the same or lower price as it is available, stop paying the monthly fee on the old device, and upgrade again six months later. After those 6 months, you’ll be able to “JUMP” twice every calendar year, at any time you want. It’s pretty impressive for those who love switching phones, and it’s fairly cheap too. And best of all, this program also includes protection against loss, theft, and damage. Hit the source link for more info about the program!

They have also announced new Simple Choice plans for families. Not only are they cheap, as T-Mobile likes to make them, but they have a kicker: they have no credit check. This means that those with bad credit can get plans regardless. You can get four lines with unlimited talk and text, with 500MB of data a month for $100 a month.

T-Mobile has been expanding their LTE network as fast as possible, with some lofty goals. They promised to cover 100 million people by the summer, but by this point, their LTE network covers 157 million people in 116 markets. By the end of the year, they are promising covering 200 million people, and we don’t doubt that they can reach that goal.

And lastly, they are announcing two new LTE-capable devices. The Sony Xperia Z is the newest Sony flagship, which is both dust proof and waterproof. They are also launching the Nokia Lumia 925. And for owners of the Samsung Galaxy Tab 2 10.1, they will be releasing an update to enable LTE connectivity.

T-Mobile just keeps getting better and better as they drift further away from a “normal” US carrier. They have been bragging nonstop about how people are just “breaking down their door” and switching from other carriers. We love where they’re going, and hope it continues and the other carriers follow suit. Do you like what T-Mobile is doing, and are you interested in JUMP?

Source: T-Mobile

Dima Aryeh is a Russian obsessed with all things tech. He does photography, is an avid phone modder (who uses an AT&T Galaxy Note II), a heavy gamer (both PC and 360), and an aspiring home mechanic. He is also an avid fan of music, especially power metal.

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  • http://www.jaxidian.org/update/ jaxidian

    This is a great program! Includes insurance and allows you to get shiny new phones all the time, and best of all, is not forced on you! ;-)

    That said, as a Nexus lover, I’m still not sure if it’s for me or not. What do you other Nexus lovers think with devices being so cheap?

  • drejohnson

    T-Mobile is just awesome!

  • http://www.technogasms.com Sean Riley

    And they stole Bill Hader away from Verizon! ;)

    • trickinit

      You win the internets for today!

  • MyMilan

    This is why I like T-Mobile so much. Instead of just looking for ways to make the most money on people like the other carriers do, T-Mobile does things that will actually help their customers.

    I will definitely be using Jump. What a great program.

    • mattcoz

      Don’t be fooled, everything they do is to try to make the most money, they are a business after all. It just so happens that they think that being more customer friendly will allow them to grow their customer base enough to offset any money loss per customer.

      • trickinit

        So their strategy is to appeal to as many customers as possible by giving them what they want, which will in turn increase their customer base and revenue. I don’t think they’re trying to fool anyone. Seems like a win-win situation for everyone.

      • Robert

        And this is bad how?? Actually giving customers what they want and making more profit. Sounds good to me.

  • jerrbomb

    As a T-Mobile customer I’m glad they are stepping up… I’m a fan of them as an underdog… Better yet.. As thee underdog.. And their customer service is excellent.. I plan on being the Xperia Z as I own both my GS4 and HTC One… Upgrading will be an extra plus…. Awesome read mm.

  • aryin

    way to go, t-mo =)

  • Kevin

    So, I think I understand JUMP.

    New customer: Buy phone for $199 plus $20 a month payment plus $10 JUMP plus service plan $

    6 months in, trade back original phone for new phone, pay another $199 for the upgrade, plus $20 a month payment, plus $10 JUMP, plus service plan $

    Rinse and repeat every 6 months.

    Its cool to upgrade phones frequently, but thats not particularly cheap either.

    Figure 2 year costs while upgrading every 6 months =
    $199 x 4
    $20 x 24
    $10 x 24
    $70 x 24 (unlimited talk/text + 4GB data)
    ———–
    $3,196

    Versus doing what I’m doing now. Nexus + Solavei. Upgrade with each new Nexus.
    $349 x 2 (2 Nexus upgrades assuming price stays the same)
    $49 x 24 (unlimited talk/text + 4GB of data)
    ———–
    $1,874

    Probably sticking with what I’m currently doing. Upgrading twice a year instead of once isn’t worth the extra $661 a year imo

    • Deon Davis

      LOL You numbers are a little on the high side. A HTC is $99 down some phones are 149.99. Your nexus is currently 19.99 down with 17 a month payments. So the difference not that great in all cases.

      • Kevin

        Deon,

        Thanks, I didn’t know the exact costs at the time but now I do. Here is how it would break down for starting out with a Nexus 4 and upgrading each time to a phone that costs the exact same ammount.

        $19.99 X 4 (at phone upgrade/purchase time)
        $17 x 24 (monthly carrying cost of that phone)
        $10 x 24 (monthly JUMP charge)
        $70 x 24 (unlimited minutes/texts + 4GB of data)
        ———–
        $2,407.96

        Meanwhile, compared against buying an unlocked Nexus and just upgrading once a year (what I currently do) and using prepaid.
        $349 x 2 (only two upgrades my way, I only want Nexus phones anyways)
        -$150 x 2 (estimated resale value of these phones. JUMP takes your phone back, you can sell your unlocked phones though)
        $5 x 24 (3rd party phone protection insurance)
        $49 x 24 (unlimited talk/text + 4 GB of data prepaid via Solavei)
        ———–
        $1,694.00

        So, its about $357 cheaper a year my way. But its only 2 upgrades vs 4. And T-Mo’s prepaid MVNOs don’t have LTE yet, just HSPA+42.

        Its probably great for some people, but its not for me.

    • msmi

      Where in the world are you getting the 199$x4. The Jump lets you trade in your phone for another phone of equal value or less. The truth is there may not be a new phone within 6 months that is actually worth the extra 60$ you paid in plan. But sometimes there will be. I dont believe any user will necessarily save or lose much money. It’s just a way TMobile saw to provide more manageable flexibility to customers at no cost to anyone.

      • Kevin

        msmi,

        I was under the impression you’d pay the downpayment and monthly fee EXACTLY as a new customer would. Thats what they said. So, you’re paying whatever it is for each phone, including a downpayment (usuallyy $199 or $99) every 6 months.

    • Jeff

      You did a good job of laying out the general/idea with some accurate statistics. But not all of that is right. So without further ado… ***correction***: One, tmobile offers unlimited lte data on this plan, so in that one respect, you’re comparing apples to oranges. Two, you’re comparing apples to oranges again in that the price you described for a tmobile phone is more in line with the Samsung s class or the iPhone….not a nexus. And three, the jump program is (key word) optional.

      • Jawsh

        T-Mo doesn’t have unlimited data. 2 or 4 or however many gigs you want at full network capacity and then after your allowance they slow it down to 2G speeds.

  • nivekkev

    Yeah, gonna need a little more info on that upgrade program, what happens if you don’t use one of the upgrades? Does that then go towards decreasing your downpayment when you do find a phone you like?

    • nivekkev

      Ok, just realized that the insurance is included in that $10 so for me, my bill actually would go down $2 a month because my current insurance is costing me $11.99, may not be such a bad deal for me…

      • msmi

        This is very similar to buy back programs except the phones being less than 6 months old are likely to be in good shape. The company is able to get more phones back in and resell them to other regions. Essentially they are able to take the 60$ every six months to compensate for any losses during the resell of used phones. OR they could be destroying the phones (though it makes more sense to ship perfectly good phones overseas).

  • Jonathan

    What does the upgrade mean? discounted price on phone/free? what phones will be available?

  • Jonathan

    Potential this is the equivalent of getting two new phones for the price of one every year $299 + $299 + $120 = $718 + tax. 1 new phone (samsung/HTC high end) per year = $575 plus tax (difference $150), but if you insure your phone anyway for $5 per month difference is only $90. The downside is If the new Nexus and Moto’s are very good and very cheap, it would cost you the same and you will actually own your phone. The other downside is that it doesn’t look like you can apply it to phones you already bought in the last few months.

  • jonathan

    Um I think this is stupid t-mobile you say u don’t do contracts and now can upgrade when u want but I signed up for a 2year contract 2months be4 john started making changes … now I’m stuck in a contract and as a t-mobile customer…. this is crazy !!! I don’t know how they can say there doing all this but leaves its own customers in contract paying the fees there saying there self we shouldn’t be paying !!!!

    • guest

      Thats a stupid argument. You signed up for a 2 year contract so thats what you have. You cant change the rules after the fact. When your contract is up, youre more than welcome to sign up for the new system. Actually, people who buy phones at 3rd party retailers like Walmart are still having to sign up for contracts as well

  • Nate B.

    I wouldn’t be surprised if Magenta becomes the top carrier in a few years. All they really need to do is continue to improve their coverage and get phones in a timely manner without having them to be bought unlocked.

    • Really?

      I think its going to take a bit more than a few years. They only have 11% of the market right now and they still have a long ways to go in terms of coverage. Not just adding LTE but adding coverage for areas that don’t have any coverage or have Edge speeds

    • clocinnorcal

      There is still the problem of lack of spectrum that could inhibit them from expanding their footprint in the future. If they can acquire more spectrum then they might be able to catch up to the big boys.

  • Kimbo

    I can’t wait for my Verizon contract to end. T-Mobile, wait for me ’til December!

  • Sam

    I don’t know about this new gimmick. If T-Mobile had a plethora of really great phones then I would say its a good thing. Every 6 months will come and go and at some point you will find yourself with a not-so-hot phone. T-Mobile mostly have Samsung phones. I’m not big on Samsung phones to begin with.

    • clocinnorcal

      What phone do you want that T-Mobile does not offer? As far as I can tell, they have a pretty wide variety. BTW, every carrier has crap loads of Samsung phones.

  • Chad

    This is all good news and all but excuse my french T-Mobile can suck my balls until they fix their shitty ass service. I have 5 towers all within a 5 mile or less radius and guess what I only get 2g service wtf you cant tell me that they cant upgrade at least one of those towers

  • terry paine

    For one T-Mobile need to start taking care of the customers they have. Charging migration fees to get the new plans is ridiculous, old customers should be offered the same as a new customer, take care of what you have before you try to get new customers!!
    Another issue is WHY do tmobile keep investing in technology when they cannot even get the old technology right. Why don’t you invest in adding towers where Verizon and at&t have them, the service is terrible, I do not want faster internet, I want cell signal when I go to my office.
    Invest in current infrastructure and expand that instead of investing so much on getting faster. You know there is a theory out there, the more customers you have the more profit you make, so wouldn’t getting more people covered make you more money, then you can invest in faster speeds.

    People at tmobile need to think about there next steps. They have great plans (For new customers) they have all the top devices, and heck not having to sign a 2 year contract is great, but at the end of the day its all about the customer, and you are providing a wireless service so we can make and receive phone calls, and if we can’t even do that basic feature where we want, then all the gimmicks in the world is not going to help, in the end it will fail.

    Think about it TMobile.

    • clocinnorcal

      I believe that is a spectrum issue. They simply don’t have that much; whereas, Att/Verizon have tons.

  • jamal adam

    I guess there are now even more reasons as to why I continue to stick with T-Mobile.

  • donger

    Jump program sounds awesome.

  • GE918

    Long live T-Mobile!

  • Smart Consumer

    Wow! Great article and good replies, but a lot of consumers only have it half right. Here’s the other half! What if your favorite mobile service provider gave you FREE unlimited 4G service and also paid you? That’s right, I mean gave you a check! Now that would be something that all of us can hoot about. Well your favorite mobile service provider does just that, BUT through a MVNO company. Check it out friends go on YouTube and search: 1. What is Solavei 2. Solavei San Diego News 3. Solavei Tulsa News then goto: solavei.com/rbtelecom and let me show you how it’s done