Apr 14 AT 9:25 AM Alex Wagner 20 Comments

T-Mobile to end overage fees for its customers, urges other carriers to do the same

tmobileoveragesaam

The first of T-Mobile’s trio of new Uncarrier announcements was a Simple Starter plan with unlimited talk and text as well as 500MB of LTE data. T-Mo then followed that up with “Operation Tablet Freedom,” which knocks the price of LTE-enabled tablets down to equal their Wi-Fi-only counterparts and also offers 1GB of free data for voice customers. This morning T-Mobile has revealed its final Uncarrier announcement, and the good news is that it’s something that all its customers can benefit from.

T-Mobile has announced that starting in May for bills arriving in June, it will not charge overage fees of any kind. This applies to Simple Choice plans and the Simple Starter plan (neither of which had overages to begin with) as well as older plans.

Along with abolishing overage fees for all of its own customers, T-Mobile is now urging the other three major U.S. carriers to do the same. The magenta operator has launched a Change.org petition with the hashtag “#AbolishOverages” in an effort to get AT&T, Sprint and Verizon to stop charging overage fees for their own subscribers.

Overage fees can be a major pain for wireless customers, especially because they’re often extremely expensive for things like single messages or extra megabytes. T-Mobile’s decision to axe overages completely is a great Uncarrier move, and I’m sure that the Magenta Army is pleased that they’ll no longer have to worry about being hit with those fees.

We’ve seen the other three major U.S. operators emulate several of T-Mobile’s previous Uncarrier moves, like when they each launched their own early upgrade programs similar to T-Mo’s JUMP. It’ll be interesting to see if that trend continues with the latest move, especially now that T-Mobile CEO John Legere is directly calling those carriers out with a petition.

What do you think of this latest Uncarrier announcement? Do you think that AT&T, Sprint and Verizon will follow it by killing off their own overage fees?

Via T-Mobile#AbolishOverages petition

Editorial Director of News and Content for PhoneDog Media. Fluent in whisk(e)y, video games and phones. Can be followed on Twitter at @alw.

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  • cj100570

    I’d love to know what Legere’s end move is. Because as long as the other carriers emulate some of T-Mobile’s “uncarrier” moves, T-Mobile will remain the #4 carrier. Not that any of their moves have gotten them any closer to the #1 and #4 carrier anyway. Hell, even Sprint has more customers.

    • Steven

      I thought they didn’t even have overages. Buy you’re right. What’s the point if telling other carriers to do the same Then there’s no incentive to join Tmobile. Creepy Legere should be worried about T-mobile, not “changing the industry ‘ Everything can and will be copied. They all have variations of jump. Verizon just followed ATT, announcing discount if you being your own phone. Everyone has free talk & texts. The other carriers will end subsidies at some point. Tmobile need to focus on its network & service. For the industry. You’re in charge of a public company with shareholders, not a consumer rights group. This petition thing is a stupid marketing gimmick. If the others follow suit, what advantage does that give Tmobile? None!!

  • http://www.infotainmentempire.com pekosROB

    So is this making them unlimited on everything or is an overage fee when you barely go over your allotment?

    • KenLin

      I know in their family plans the amount of data you purchase is 4G, and if you go over, it just slows down. Maybe that’s what they are doing for everyone now?

    • 99steven

      I think you are right, to me, that means unlimited everything, if not, there is over ages any way you look at it

  • BenJT

    I loved T-Mobile’s customer service and they were relatively cheap. Unfortunately when I moved into my current neighborhood I found their coverage was horrible. All the “uncarrier” moves are great but the service still has to work.

  • aufan1

    I still have an old grandfathered plan. A really old one where I have unlimited data but an allotment of talk minutes and text messages. I’m never close on the talk minutes but have gone over a few times on my texts. I’m taking this article to mean that I will not be charged when I go over my allotted number of text messages.

    • www.phonewbie.com

      Right, but don’t think you are still gonna be able to text once you hit your limit. You are most likely gonna have to purchase additional texts for the remainder of your cycle or upgrade to a new texting plan.

      • aufan1

        I just got off the phone with T-Mobile. They will not cut me off when I reach my allotted number of text messages and I will be able to continue texting without any extra charges.

        I just have to finish out this billing cycle which still has another week and a half.

        • http://www.infotainmentempire.com pekosROB

          Just use Google Voice for texting if you have unlimited data?

    • RK

      I expect, you will never cross limits because after reaching the limit, you couldn’t be able to use it, you will be given options…… http://www.telecomvibe.com

    • GE918

      It doesn’t matter if you are granfathered or not. I was granfathered on my plan also, but since T-Mobile changed to the Uncarrier if your plan says unlimited data that exactly what you get. My brother and mother both changed their rate plan and receive unlimited data.

  • ElvisonD

    I’ve been loyal to Tmobile and still have hope…I’ve seen them grow and fall and grow again. This time I see them making A LOT of HUGE moves…Making deals, left and right, Metro, AT&T, Verizon..Their Uncarrier plans…I feel like they’re building their base, really strong..and then they’re going in for the kill…the only thing lacking is better coverage and speed, but with the 2G towers moving into 4G towers by next year and with the deal that they made with Verizon to improve Cell coverage

    (http://www.pbs.org/newshour/rundown/t-mobile-makes-33-billion-deal-with-Verizon-to-improve-cell-coverage/)

    Tmobile is going to go up…..Remember, they taught you this in elementary school…Slow and steady wins the race

  • 99steven

    So after years and years of charging customers overage, they think it’s a big of enough problem to start a petition to stop it? Seems to me that t mobile should have worried about themselves over the last 2 decades, instead of caring today about everyone

    • GE918

      I was never charged overage fee,T-Mobile just slowed down your data speed.

  • Palisandr

    I’ve been with tmobile since voicestream. Cheap, reliable, great for overseas travel, which I do a lot. Who cares about coverage in the suburbia of ole fat us of a? I gave up my second sim cards local to countries I travel to. Keep it up, tmobile, and make sure you are not gobbled up by the other three carriers.

  • That guy

    So now people who have limitations but cheaper plans essentially get to have unlimited plans for cheap (same price that they were paying before.)

    My question is, what do the people who were paying more for unlimited plans get out of this deal? Will my monthly cost be lowered to match the monthly cost of those people with previously limited plans? I expect not…:(

  • donger

    Bold move Tmobile.

  1. I’d love to know what Legere’s end move is. Because as long as the other carriers emulate some of T-Mobile’s “uncarrier” moves, T-Mobile will remain the #4 carrier. Not that any of their moves have gotten them any closer to the #1 and #4 carrier anyway. Hell, even Sprint has more customers.

    • StevenGuest 12 months ago

      I thought they didn’t even have overages. Buy you’re right. What’s the point if telling other carriers to do the same Then there’s no incentive to join Tmobile. Creepy Legere should be worried about T-mobile, not “changing the industry ‘ Everything can and will be copied. They all have variations of jump. Verizon just followed ATT, announcing discount if you being your own phone. Everyone has free talk & texts. The other carriers will end subsidies at some point. Tmobile need to focus on its network & service. For the industry. You’re in charge of a public company with shareholders, not a consumer rights group. This petition thing is a stupid marketing gimmick. If the others follow suit, what advantage does that give Tmobile? None!!

  2. So is this making them unlimited on everything or is an overage fee when you barely go over your allotment?

    • KenLinGuest 12 months ago

      I know in their family plans the amount of data you purchase is 4G, and if you go over, it just slows down. Maybe that’s what they are doing for everyone now?

    • 99stevenGuest 12 months ago

      I think you are right, to me, that means unlimited everything, if not, there is over ages any way you look at it

  3. BenJTGuest 12 months ago

    I loved T-Mobile’s customer service and they were relatively cheap. Unfortunately when I moved into my current neighborhood I found their coverage was horrible. All the “uncarrier” moves are great but the service still has to work.

  4. I still have an old grandfathered plan. A really old one where I have unlimited data but an allotment of talk minutes and text messages. I’m never close on the talk minutes but have gone over a few times on my texts. I’m taking this article to mean that I will not be charged when I go over my allotted number of text messages.

    • Right, but don’t think you are still gonna be able to text once you hit your limit. You are most likely gonna have to purchase additional texts for the remainder of your cycle or upgrade to a new texting plan.

      • I just got off the phone with T-Mobile. They will not cut me off when I reach my allotted number of text messages and I will be able to continue texting without any extra charges.

        I just have to finish out this billing cycle which still has another week and a half.

    • RKGuest 12 months ago

      I expect, you will never cross limits because after reaching the limit, you couldn’t be able to use it, you will be given options…… http://www.telecomvibe.com

    • It doesn’t matter if you are granfathered or not. I was granfathered on my plan also, but since T-Mobile changed to the Uncarrier if your plan says unlimited data that exactly what you get. My brother and mother both changed their rate plan and receive unlimited data.

  5. I’ve been loyal to Tmobile and still have hope…I’ve seen them grow and fall and grow again. This time I see them making A LOT of HUGE moves…Making deals, left and right, Metro, AT&T, Verizon..Their Uncarrier plans…I feel like they’re building their base, really strong..and then they’re going in for the kill…the only thing lacking is better coverage and speed, but with the 2G towers moving into 4G towers by next year and with the deal that they made with Verizon to improve Cell coverage

    (http://www.pbs.org/newshour/rundown/t-mobile-makes-33-billion-deal-with-Verizon-to-improve-cell-coverage/)

    Tmobile is going to go up…..Remember, they taught you this in elementary school…Slow and steady wins the race

  6. 99stevenGuest 12 months ago

    So after years and years of charging customers overage, they think it’s a big of enough problem to start a petition to stop it? Seems to me that t mobile should have worried about themselves over the last 2 decades, instead of caring today about everyone

  7. PalisandrGuest 12 months ago

    I’ve been with tmobile since voicestream. Cheap, reliable, great for overseas travel, which I do a lot. Who cares about coverage in the suburbia of ole fat us of a? I gave up my second sim cards local to countries I travel to. Keep it up, tmobile, and make sure you are not gobbled up by the other three carriers.

  8. That guyGuest 12 months ago

    So now people who have limitations but cheaper plans essentially get to have unlimited plans for cheap (same price that they were paying before.)

    My question is, what do the people who were paying more for unlimited plans get out of this deal? Will my monthly cost be lowered to match the monthly cost of those people with previously limited plans? I expect not…:(