Aug 05 AT 5:54 PM Dima Aryeh 4 Comments

Google may have extended the paid app refund window to 2 hours

google-play-brand-final

For the longest time, you had 15 minutes from the time of purchase to refund an app if you didn’t like it. This means that a large game would often take longer to download than the refund window given, so a refund would no longer be possible through conventional means (emailing the developer or Google was still possible though). 15 minutes is a bit silly, isn’t it?

Though the official policy is still 15 minutes, it seems that Google has extended this time to 2 hours right now. This applies to apps big and small. This was Google’s response:

(We) only advertise a 15-minute refund window, that is the guaranteed window for a user, but (we) do extend the window in some cases to account for download times.Google

With no real confirmation of the new 2 hour window, we’re left guessing if it’s just a temporary test or the start of a new policy that will be made official sometime soon. Either way, we hope this new window sticks around as the old one was far too restrictive. Tell us if you notice the refund window change in the comments!

Source: Android Police

Dima Aryeh is a Russian obsessed with all things tech. He does photography, is an avid phone modder (who uses an AT&T Galaxy Note II), a heavy gamer (both PC and 360), and an aspiring home mechanic. He is also an avid fan of music, especially power metal.

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  • http://www.brokemanstech.com Juan Almanzar

    I was always under the very strong impression that the 15 minute only starts after the download is actually complete. In fact I’m almost sure that Google stated that when they first changed the policy. Still more time is always welcome.

    • jake

      Yes, but I think this article was referring to many games that, once your download from Google Play is complete, require you to download a much larger packet of game resources. This second download is often over a GB. Thus, you can’t actually play the game till the 15-minute window has expired in many cases.

      • TruFactz

        it actually doesn’t start until the app is installed, that accounts for download interruptions due to network, wifi switching etc

  • Steven

    2 hours is fair. Amazons policy doesnt eve
    n 🐊 w for a return window, which is pretty ridiculous for a company known for its customer service

  1. I was always under the very strong impression that the 15 minute only starts after the download is actually complete. In fact I’m almost sure that Google stated that when they first changed the policy. Still more time is always welcome.

    • jakeGuest 10 months ago

      Yes, but I think this article was referring to many games that, once your download from Google Play is complete, require you to download a much larger packet of game resources. This second download is often over a GB. Thus, you can’t actually play the game till the 15-minute window has expired in many cases.

      • it actually doesn’t start until the app is installed, that accounts for download interruptions due to network, wifi switching etc

  2. StevenGuest 10 months ago

    2 hours is fair. Amazons policy doesnt eve
    n 🐊 w for a return window, which is pretty ridiculous for a company known for its customer service