Nov 21 AT 3:19 PM Dima Aryeh 7 Comments

AT&T sending back Nexus 6 stock due to fatal software bug

nexus6colors

AT&T’s Nexus 6 has been significantly modified by the carrier to its taste. And of course, AT&T’s taste isn’t very good. There’s a SIM lock, AT&T ringtones and disabled tethering until you pay extra for the feature. Many folks are mad, as Nexus devices are supposed to be pure and untouched. But if you’re buying a device with AT&T’s payment plans, it makes sense for them to want to modify it. It sucks, but it makes sense.

However, there are other issues with carrier modifications greater than a few extra ringtones. We’ve seen before how carrier mods end up making a device unusable (Galaxy Note 3 with AT&T GPS files, anyone?), and the Nexus 6 is no different. Some shipments of the device were sent with old software, causing obvious usability issues like a black screen. Due to this, AT&T is sending all of the old stock back to Motorola to make sure no more customers get a bad device.

Luckily, there is no recall so folks with a good device won’t be bothered. If you do have issues, AT&T will replace your phone under instruction from the higher-ups. It’s a shame to see a device having issues at launch, but this one seems to have been quickly taken care of.

Update: Motorola has responded with this statement:

We delivered a small number of Nexus 6 smartphones with incorrect software to AT&T customers who pre-ordered. The incorrect software prevents the phone from starting up properly. We will provide replacements for consumers whose phones are affected. The problem has been corrected and the phones currently shipping are fine.Motorola

Good on Motorola for taking the blame, and once again, we’re glad it’s being taken care of.

Via: Droid-Life, Android Police

Dima Aryeh is a Russian obsessed with all things tech. He does photography, is an avid phone modder (who uses an AT&T Galaxy Note II), a heavy gamer (both PC and 360), and an aspiring home mechanic. He is also an avid fan of music, especially power metal.

    Most Tweeted This Week

  • Tabitha

    yes most customers went with the iphone 6 then, no wonder its a megaseller

    • SGB101

      Cough cough, 8.1 brick update anyone.

  • melvin arias

    why cant att keep there nose out of the nexus phone what do they bring to the table that makes the customer say yeah i want a bloated phone .i dont understand it

  • Rising33

    The virgin is no more. At least Att’s inst. Lets see if the other carriers stay away from repeating this. I know Tmobile wont, but big red and others might.

    • Lawrence Hall

      Tmobile has one app that can be uninstalled. I keep it on as i can track my data ususage with it.

  • Rising33

    The virgin is no more. At least Att’s isnt. Lets see if the other carriers stay away from repeating this. I know Tmobile wont, but big red and others might.

    • matthew ben

      yeah you are right but i say others should consider and learn from att’s