Jun 06 AT 5:34 PM Dima Aryeh 0 Comments

Samsung’s Marshmallow updates have locked some people out of their phones

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It seems that Samsung’s update to Marshmallow for a few of the higher-end models have been causing users some grief. Although it doesn’t seem like a common issue, some people have been locked out of their device entirely.

After the Marshmallow update has finished installing, some people found that neither their fingerprint nor their password worked to unlock the device. Those with active Samsung accounts could unlock them online, but otherwise they were stuck.

The cause of this issue is unknown, though encryption being enabled after the install is suspected. Either way, there’s a small risk of locking yourself out if you’re updating to Marshmallow. Turn off security before the update and you should be fine. Hopefully Samsung will soon fix this issue.

Via: SamMobile

Source: Reddit

Dima Aryeh is a Russian obsessed with all things tech. He does photography, is an avid phone modder (who uses an AT&T Galaxy Note II), a heavy gamer (both PC and 360), and an aspiring home mechanic. He is also an avid fan of music, especially power metal.

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