LG is finding itself with a legacy issue near the launch of its new G6 flagship. LG’s G4 and V10 smartphones were both subject to intense bootloop issues, affecting thousands of devices. While LG began offering replacement devices and fixes about a year ago, customers have complained of various issues regarding the process. For example, some have complained that LG provided replacement devices that later experienced the same bootlooping issues, while others noted that LG refused to cover devices outside of warranty that were affected by the issue, even though it was a manufacturer defect.
As a result, a class-action lawsuit has been proposed against LG in California. The lawsuit speaks on the issues that customers experienced, and claims unjust enrichment, unfair trade, and breaches of warranty laws by LG. In the end, the lawsuit is seeking damages, legal fees and costs, and a comprehensive repair program for all affected LG devices.
Whether or not the lawsuit will be successful remains to be seen, but it may pose a headache for LG. The company will have to deal with the case and either see it through or settle out of court. Stay tuned for future updates on this lawsuit.