Jan 05 AT 4:19 PM Taylor Wimberly 32 Comments

A warning before you buy a Nexus One

Update (1/6/10): I received my engraved phone this morning (less than 24 hrs after ordering it). Nice work Google.

After weeks of waiting, the Nexus One is finally available for purchase. Some people might be so excited to buy the phone that they skip reading all the small print while placing their order.

I am one of those people who does not read the fine print.

When ordering a Nexus One, customers are given the option to engrave their phone for free. It sounded like a cool idea, so I engraved “Android and Me” thinking we could one day give away the limited edition device on our site.

I proceeded to checkout and completed my purchase while talking on the phone, watching the press event, working on a blog post, and updating Twitter. We are headed to Las Vegas for CES so I chose the free overnight shipping option to have it delivered to my hotel.

Several minutes later, my brother Clark ordered his phone and pointed out he did not engrave it. When I asked why, he responded “because we won’t get it tomorrow if we do”.

Feeling retarded, I checked the site again to find “Engraved phones will ship within 72 hours of placing your order.

No problem, I thought. I can just update my order. After contacting the Google Phone Webstore, I soon learned that orders cannot be updated and I needed to cancel (then reorder).

It is not possible to change the shipping address or other details on your Nexus One order. You may cancel your Google Order for 15 minutes after completing your purchase, and place it again with the correct information. Please visit http://checkout.google.com to see if your order is eligible for cancellation.

Again, I was thinking no problem. I logged back into Google Checkout and found my order had exceeded the 15 minute rule. So now I am stuck with an engraved phone (cool) but I have no idea if it will be delivered to my hotel by the time we depart (uncool).

I’m kind of disappointed that I’m unable to update/cancel my order so shortly after placing it, but I guess it is my own dumb fault. Hopefully someone will read this today and avoid my mistake.

Google’s Return/Refund Policy

You may not cancel this contract and return a Devices that has been engraved with a personal message of any sort. Due to costs associated with processing the return and refurbishing the returned Device, you will be charged a one-time fee of $45 USD (which will be deducted from your refund) if you decide to cancel this contract and return your Nexus device within the 14 day period. A refurbishing fee of $15 USD will apply to the return of separately-purchased accessories. Additional deductions to your refund may be made for damage to the Device or missing components. You authorize Google to deduct these amounts from your refund in the event you cancel the contract and return your Device within the 14 day period. Please note that you will not be charged any refurbishing fees for the return of Device in its original condition and in unopened packaging within the 14 day period.

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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  • http://www.kumowebz.com Chris

    Always good to RTFM, or in this case RTFS.

    I did the same thing btw.

  • http://Website rainier

    ouch, i feel for ya bud, but that’s funny :)

  • http://soft.antonspaans.com Anton Spaans

    Yep, I was about to get the engraving as well.

    I was not worried about the 72 hours shipping, but about the problem returning engraved phones.

    I just don’t want the extra hassle if, for example, i don’t like the phone or possible issues when it is somehow damaged on arrival.

    Then i decided to not engrave my phone.

    • http://Website Ozyman666

      Also keep in mind that, just like with iPods, engraving means they are non-returnable (customized).

  • http://Website Android Lover

    Seriously, you thought they could engrave it, ship it and it arrive tomorrow? Maybe there should be an IQ test to order one…

    • http://clarklab.net Clark Wimberly

      Considering the order confirmation page said free overnight shipping, its not that odd.

      It’s not like when you added an engraving it updated the ship time, it still said one day shipping.

  • http://Website James

    “I am one of those people who does not read the fine print.”

    Lol. Yeh because that’s fine print.. dumbass..

    • http://clarklab.net Clark Wimberly

      A bit harsh considering it IS the finest print on the page…

  • http://Website brad

    you guys are assholes calling somebody who has bettered the android world n more then one way and you call him a dumass because he n a mad rush to get to ces i would have overlooked r not even thought about it either

  • http://Website Nate

    I went with the engraving because I wanted it. So it takes a couple of extra days. I’m not leaving a hotel room anytime soon. :-) Now if anyone lifts my phone, it’s got someone else’s name on it.

  • http://Website Scott

    I did the same thing but could SWEAR that the warning about engraved phones taking 72 hours to ship was NOT there when I ordered mine minutes after the site when live. Perhaps in my excitement I missed it! Ugh!

  • http://Website Brian Hanifin

    I guess if it isn’t there by the time you check out you should check with the hotel and see if they will forward it on for you?

  • http://Website Jonathan Hadden

    Also worth noting, from the page that talks about shipping.

    FedEx will make up to three attempts to deliver your order. If after three attempts they are not successful, the order will be returned to Google and a refund will be issued to the card originally charged for the order. The amount of the refund will be the original purchase amount, minus shipping charges and any refurbishing fees that may apply. Specifically, devices that have been engraved with a personal message will be assessed a $45 refurbishing fee.

  • Jubjub

    People die of starvation everyday, millions are jobless, thousands are homeless. Quit whining about waiting an extra few days for your phone. Sheesh…

  • http://Website Arron

    The other problem is that shipping is overnight but the PROCESSING might take awhile.

    Considering that many folks are ordering on the same day, processing the order might take a day or two and then it will be shipped overnight.

    My order is still stuck on Google receiving my order statement. Nothing has been shipped yet. Regardless whether you have the engraving or not, I am doubtful you will receive the phone the next day.

    • http://Website Chris Smith

      I am on the road so I am trying to figure out where to have it sent to. Does it say where it ships from?

  • http://Website LuptinPitman

    Not to fear. Ordered mine with engraving and just got the notification that it shipped and will be here by 3pm tomorrow afternoon. Woot!

  • http://Website Jill

    Oops. Oh well. I hope you get that phone.

    Also, I just wanted to say that I like the “vibe” of your site and your comments. No snark. No “hipper than thou.” Very cool.

  • http://Website Toya

    I went with the engraving don’t mind waiting a few extra days. Hey has anyone actually recieved and email confirmation I still havent but the purchase is in my google acount

  • http://tonybullard.com Tony Bullard

    You can’t expect 24 hour online turn around but ALSO expect them to be able to change your order hours later. To get that kind of fast turn around they’ve got to expedite everything. If they’re canceling orders throughout the whole process, it’s going to slow things down.

  • http://www.budco.com Chris Smith

    Does anyone know where the distribution center for the phones is?

  • http://Website E

    I engraved and still am getting it less than 24hrs later :)

  • http://www.mattcampos.com Matt

    I ordered mine (4 PM pst 1/5) and had it engraved and received my notification (8:30 am pst 1/6) That I would receive it before 3pm on 1/7/2010. Matter of fact I tracked it already and its left Indiana on its way to me.

  • http://Website Doit2it

    Some people who ordered engraved N1′s got theirs today. At least that’s what they are saying in the forums:


  • http://blog.mrzach.com/ Zachariah

    I think you might be in the clear. I ordered my Nexus One at 11pm on the 5th, and it had already shipped by 11am on the 6th…

  • http://Website Richard

    I ordered one yesterday, i live in UK, i guess its going to take ages for it to come, didnt get it engraved because i denfinately cant wait! any good/bad points for far?

    • http://Website Name (required)

      Richard what was the price?
      I live in Slovenia and I cant place an order… :(

      • http://e-kite.wakaf.net/ Ezlyn

        Mmmm..most of people around the lookin for this..
        for those still searching outside of UK or US, you might try this http://www.jepunmari.com heard most Malaysian bought from her.

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  • http://Website Louis

    Why would you order a phone to your hotel room. That’s so immature. wait a couple of days and order it at your place.

  • http://Website Ken

    So how do you all like the Nexus One, and other than screen size the advantage to waiting for the the HTC HD2? I may try one of these and give up my blackberry, since google sync has been working very well and is available on the Androids. My biggest like on the blackberry was the calendar and the voice to text app MyCaption, but with the Android 2.1 voice to text, that will be somewhat negated.

    Also, why is it that after only visiting two sites on this phone the language sounds like a bar or teenage hangout? Just curious. lol


  • http://code.google.com/p/android/issues/list jgarcia

    You should take a look at all the bugs and missing features in Android:
    to know if it fits your requirements or you are better of buying an iPhone.