Rogers Wireless recently told us they would be upgrading the HTC Magic to Android 2.1, but the HTC Dream would not receive the update due to certain limitations. This meant that customers who purchased the Dream would be stuck with the outdated Android 1.5 (and not able to experience all benefits of Google’s latest update).
In a surprise move, Rogers will allow customers who purchased a Dream to upgrade to a new phone, the HTC Magic.
“It’s great to hear that everyone is pleased by HTC’s agreement to upgrade Magic to 2.1. We pushed hard on your behalf and are pleased with that part. When it comes to Dream, we share in your frustration that the device does not have the required on-board memory for an upgrade. We’ve reviewed this internally and believe that Dream users should be able to have the same HTC Android experience as those who purchased the Magic. So, we are offering our HTC Dream customers a limited time opportunity to upgrade from their current HTC Dream device to the HTC Magic.
We’re working on finalizing the details of that promotion now but wanted to let you know the great news as soon as possible. Please be patient as this is not yet available in-store, online or through customer care. I will be back next week to provide you with more information.”Mary PretottoRogers Wireles
As you can see from the quote, the Dream will not be upgraded due to its limited on-board memory. We have been speculating since August that this would happen and it looks like we were right.
The HTC Dream is the same phone as the T-Mobile G1 and we are still awaiting a response from T-Mobile on their upgrade path. I recently asked HTC about the G1 receiving Android 2.x and they pointed the finger at Google since it is a ‘Google experience’ device.
I doubt I will ever move to Canada (quite happy with Texas), but you have to commend Rogers Wireless for how they handled this situation. They have personally reached out to this site several times since we first brought attention to the upgrade issue. If you are looking to sign a contract with a wireless carrier, it is nice to know they will listen to feedback and respond in a timely manner.
Rogers has demonstrated they pay attention to the Android community and they take care of their customers.
P.S. Hey T-Mobile, I know you read this site too. How much longer will G1 owners be kept in the dark?