Mar 01 AT 7:51 PM Taylor Wimberly 12 Comments

Motorola responds to CLIQ update issues

Last week we shared the story of several CLIQ owners who had their phones rendered unusable after a software update. Motorola has identified the problem and a fix is now available. Customers who experienced problems can visit Motorola’s support site for a wired update. For the customers who have not received an update, an improved over-the-air version will be available soon.

“Last week, the CLIQ 1.3.18 over-the-air software update began rolling out to consumers.  While the vast majority of updates were successful, a very small number of consumers reported a date error and found that, after factory resetting their device, their phone was not functioning properly. We have identified a workaround solution for these consumers, which can be found on the Motorola support forum (

To our consumers, we apologize and are working swiftly to reconcile the situation. We are also revising the over-the-air software update so that this workaround solution is no longer needed. Consumers will be notified on their device when the revised update is available.

To our consumers who downloaded the update and their device is working properly, no further action is needed. To our consumers who never received a notification to download the update, please do not take further action. You will be notified on your device when the revised update is available to you. To consumers who received an error or whose device date reads December 31, 1969, please visit the support site listed above for assistance.”

Via: These are the Droids

Source: Motorola

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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  • http://Website coggy9

    Minor my ASS. I was being bombbarded with tweets saying ‘do u know why my cliq says its in 1969!?!?!?!?!??!” and simular stuff. >.> I may help with cliq stuff,but I’m no Moto employee.

    • http://Website riggs

      Couldn’t agree with you more. When every second your getting a force close after a ota update, it can piss you off. How does an ota get accidentally released. It just makes me hate the moto blur experience.

  • Prince77

    When are you going to report about the Bug Fix update issues for the Behold 2?

  • http://Website Sage Williams

    How do i turn off the update reminder?

  • http://Website trangkieu

    Hi, may be i up rom for my Cliq for so many times. When i turn on it, i just can see Moto’s logo, and nothing. I cant get in recovery system. So, what should i do now, plz help me!!!!!!!!!!!!!!!!!11

    • http://Website dennis

      same thing is going on with mine. I’ve taken the battery out put back in but get same results. Any updates on how to fix w/o turning phone back in?

  • Pingback: A Boy And His Android » Blog Archive » Hackers release Blur-less Android 2.1 for CLIQ before Motorola()

  • http://Website Josh

    anyone know why my cliq goes fucking nuts when I hit the backspace button? and it randomly enters shit when I use my keyboard and sends messages by itself????? now i have to use the touchscreen keyboard which sucks, help please, thanks!!!

  • http://Website stehanie

    My motorola cliq everytime I slide it up and down my screen goes blank everything else works fine but I am just wondering why my screen goes blanck and how can I fix it

  • http://Website tj

    my phone is not working if my battery is wet but phone isnt if i got a new phone battery would it work

  • http://Website Malvie

    Everytime I take a picture and save it, it turn into a palm tree and just disappear, the new problem when I tried to look a picture the phone freez. to get is to work again I have to take out battery. It is just a pain in the ass with this cliq

  • William

    I get the error The Upgrade attempt has encountered an error due to fail log in. Please try again. I keep trying but it not working. Please I need help.