Jun 29 AT 3:13 PM Nick Gray 29 Comments

Reports of bricked handsets force Sprint to pull HTC EVO 4G update

Remember that 1.47.651.1 update for the HTC EVO 4G that we told you about yesterday?  Apparently, Sprint and HTC have pulled it down from their servers due to some technical issues and reports from customers that the update has bricked their precious EVO 4G.

Some users who reported the issue may have been running a modified or unofficial ROM but others have claimed to have issues on the stock build that Sprint rolled out just after the launch of the HTC EVO 4G.  Many HTC EVO owners explained that they installed the update twice (update notification reappeared after the initial update was complete) before their handsets became inoperable.

We haven’t experienced any issues with our EVO 4Gs after the update, but feel free to let us know if your phone is no longer working or if things are simply acting up.

While the vast majority of consumers successfully downloaded and installed the most recent HTC EVO 4G software update, we have received a handful of reports from customers having some issues with the update. In light of this, HTC and Sprint have decided to temporarily halt distribution of this software release until we can investigate further. We expect to be able to resume software updates shortly.Sprint Customer Service

Via: HTC Source

Source: MobileCrunch

Nick is a tech enthusiast who has a soft spot for HTC and its devices. Nick joined the Android and Me family in the summer of 2010.

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  • http://Website Chris

    It is working well. Have much better battery life after update!

  • http://Website rex

    In this tough competitive market, any setback can have profound impact on the companies business. Quality and Control cannot be taken slightly. Will not update until froyo is released.

  • ayocuz

    I’m sure glad the nexus one updates been going smoothly I feel bad for you evo owners that’s been suffering with the brick issues

  • http://Website Dylan Andersen

    This is a little late to post this, Nick. The update has already been released back onto HTC’s OTA servers. It is about 8MB bigger and includes a full radio update.

    • http://Website andré

      Awesome I have the correct update then.

      • http://Website WolfSV

        What if you have already updated with no problems is the new update better? should we search for the new one and try to update again?

    • http://Website Nick

      Sorry for the delay in the news. The article was ready mid morning, but since a few people on the team were traveling to NCY fort he Samsung event we were not able to get it posted as early as we wanted.

  • http://Website Keon Terry

    My phone was bricked also after I got a second update message on my phone. Now I have to wait for the new supply to hit the Sprint store.

  • Queen Laqueefa

    Your extra $10 a month at work! It’s just like a 1st class plane ticket!

    • http://Website jay555

      Absolutely! You’d think with all the extra money these morons are getting to provide a so-called “premium” experience to their customers, that they could at least get a simple update done right. Can’t Dan Hesse hire a few more QA people with all that extra cash?

  • Rubbinz

    Yeah, this was yesterday. As of today the update is back up for download.

  • http://www.jorgedl.com Jorge

    I’m among those who had a non rooted/modified stock version and ended up with a bricked EVO. I must give some props to Sprint for shipping me a new phone overnight after initially being told it would take 5-7 business days.

  • http://Website DgDeBx

    That’s a pretty clever graphic/

    • mmitchum

      I agree. It gave me a chuckle… :)

    • http://Website Nick

      Glad you appreciated it. It took a lot of searching to find an image of a single brick.

  • http://Website Bob

    I’m one of those bricked Evo owners. I received this FOTA update notification around 11 AM yesterday and I noticed the image of computer chip with red X on it during updating. Guess what? It broke my wifi and 4g connections. I couldn’t turn them on but everything else works. Nevertheless, broken wifi and 4g doesn’t sit too well for me, so I took it to Sprint store. They replaced it with a new one.

    Just now, I got FOTA update notification. I’m either brave or a fool for trying it again plus it rebooted 4 times, that was not very NICE! But now it’s all up and running. Everything works. Whew

  • http://Website lolobabes

    oh thats sad news but this is what makes Android team better than Apple, at least Sprint acknowledged the problem and worked on it right away unlike the latter who just tells you to hold it differently lol

    N1 Froyo FRF85B

  • Mr.Guinness

    Ok, so i have had nothing but problems since this damn update. It messed with all of my background stuff and for some reason went to an old ’scene’ and of course i was finally getting close to how i wanted my home desktop to stay (if it’s because i didn’t save the scene then that’s BS. It should have provided a warning about it as well as the bricking stuff) My ring-tone and notification sounds have changed on there own. they’re picking sounds at random and it’s hassling me to change to anything but random or nothing….sometimes it doesn’t make a sound at all???? My alarm isn’t fully working, sometimes it goes off, sometimes it doesn’t. And i can’t get Quickdesk to work, and that’s one of my favorite apps. apparently ‘”his update removes stack home u can no longer turn off sense UI n use stock Android n all stock android wallpapers r gone” -chasr. (thanks for the info, that was really starting to drive me crazy) The battery does seem to be working better. But all in all i’d much, much, much prefer how the phone was before. I suppose i should be happy because my phone isn’t bricked, but to be honest that’s not something i should even have to worry about when it comes to an update, let alone all this other stuff when the update does work? This whole damn thing is irritating, and annoying. I really don’t want to bug sprint and get a new one only to have to re-download and re-setup everything again….. I really don’t have the time for all that, school full time, work full time and trying to get any sleep keeps me busy enough.

    • http://Website enriques04

      I’m having some of the same problems you are. I knew when I saw the phone rebooting it self a couple of times during the update was abnormal. Ughhhhhh Android wallpapers are gone, cant turn off sense now and my alarm didn’t go off today… Wtf next time I’m waiting to update

  • http://Website deeb215

    yea not being able to turn off sense really pissed me off! i was enjoying my stock very much Sprint…other than that everything went alright but i will contact them to see why that was removed and when i get my replacement EVO i may not apply that update again. hopefully root is close to perfect by said time…

  • Prince77

    Ok first of all, most of y’all should know if you update it and it didn’t go through it would tell you. So why do it again? I did mine and I left it alone, I looked at it once after I started and it was still updating. After it was finally finish it said thank you installing the new update. Some of y’all wanna trip over something you did wrong. Alot of people want to complain about any and everything, if you just use some sense then it would all be cool.

  • http://Website DROID Sam

    So it looks liek the new update is coming through. should I download it and run the update or wait a little to see if there are any other reports of brickage?

    Rumors are that the new update that’s coming through today has a radio update with it as well. Has anyone who got the first update to work properly seen if this new update is showing up for you?

  • http://Website deeb215

    it hasn’t shown up for me. i had the original update work for me though. i manually checked for this update because of that radio addition and i also wanted to see if stock vanilla launcher was put back in :/

  • http://Website Rooster

    I’m staring at the same update screen, with identical version, but the filesize is different. Mine reads (30.15MB) What do ya’ll make of that?? (I am completely stock, nothing that didn’t come from the market, IE no custom firmware/modding or anything)…

  • http://androidandme.com/2010/06/carriers/sprint/reports-of-bricked-handsets-force-sprint-to-pull-htc-evo-4g-update/ NotHappy

    Can anyone confirm if the HTC EVO that are bricked are the first batch that was sold out and not the current phones that are being sold.

  • http://Website Joab

    i downloaded the new update this morning, but as soon as it was done it prompted me to download a second, identical update. knowing about the previous issues with the update, i declined it. my phone info shows that the update didn’t get installed, though (it’s not showing the version number). any ideas?

  • http://Website RAY SALAZAR


  • http://Website Bill

    I bought my EVO on 6/11 and a week later ran the update. It DIED immediately. When I got my replacement today, the dealer told me NOT to upload any updates at this time.

  • http://Website Colin

    I have experienced some forced random restarts since i updated mine. in the middle of a game or app the evo will just restart. This happens about once every 2 days. Can be annoying.