Jul 04 AT 1:16 PM Clark Wimberly 18 Comments

Regional carrier declares independence from slow manufacturer updates

Alright, so we might be a few days late on this story, but considering today is the 4th of July, we’ll go ahead and call it perfect timing. Cincinnati Bell has released instructions on updating its Motorola Milestone XT720 to stock Froyo. Apparently tired of waiting for Motorola, the regional carrier has posted a guide for rooting your device and installing stock Android 2.2. The update isn’t officially sanctioned by Motorola, and doing so will void your manufacturer warranty. It sounds like C-Bell’s got your back, though, offering to exchange phones themselves:

This upgrade is certified by Cincinnati Bell and is not a Motorola OEM certified upgrade. All warranty exchanges will need to be completed through Cincinnati Bell and not through the manufacturer, Motorola. The device received in a warranty exchange will not have Android 2.2 upgrade and will require you to complete another software update. If you are not comfortable with this, please do not attempt.Cincinnati BellMilestone Froyo update guide

Along with Froyo’s performance boost, the Milestone is now also capable of enabling apps to SD and portable hotspots. The biggest draw, however, might be the complete removal of MOTOBLOAT. Shutting down a phone running a custom manufacturer add-on and booting up to a stock build is always a moment of pure joy.

While we know a huge portion of our audience roots and flashes phones daily, it’s still really cool to see such encouragement coming from a carrier. All of us probably know a user or two who bought a phone on contract and is now stuck with an old build of Android (and most of them seem to comment here, haha), but we’re curious to know what you think about this plan of action.

If a carrier gets left hanging with an outdated device should they encourage the average user to root/flash their phone? Do you hope other carriers take Cincinnati Bell’s lead here? Sound off in the comments!

Via: PocketNow

Source: Cincinnati Bell

Clark is a developer living in Austin, Texas. He runs ClarkLab, a small web firm with his wife, Angie. He's a big fan of usability, standards, and clean design.

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  • http://www.svendknutsen.com iSvend

    Good for Cincinnati Bell! I’m always in support of DIY solutions and it’s cool that CB is providing their own warranty since you void Motorola’s by rooting.

  • http://Website Thaghost

    This is a beautiful thing!! Maybe tmobile should do that with the g2x. Hmm…

  • http://Website Ben Isaacs

    Hurrah! Finally, we see some real sense happening about the Android update problems. I hope that Google will do a stock version of Ice Cream Sandwich that will run on ALL Android devices. Maybe network operators will offer a stock update whilst still providing a warranty as you void your manufacturers warranty.

  • Get_At_Me

    Hopefully this will be a common theme (no pun intended) among all carriers. A common fix for this would simply be to allow users to “flash” pure official google builds instead of being stuck with the carrier version. No root should be required. We should just be able to check for updates in our phones settings, choose from available builds (froyo, gingerbread, ice cream sandwich etc) and be on our merry way…..or perform a tethered update from google on the web.

  • http://audacityshewrote.com Cari L. Pedstelak

    I commend Cincinnati Bell for this bold move! Roommate had a T-Mobile MyTouch 3g (the original 1st gen one) &, being new 2 Android, we had no clue how 2 root/flash (still don’t & just got new HTC Sensations that we love, tho they do have a bit of that ‘bloat’ u mention). I had done it 2 my old BlackBerry 8320 thru a Vodafone link the day I got it (no video cam among other things until I did) LONG b4 T-Mobile brought out the update, but had 2 wait 4ever 4 roomie’s MyTouch 2 receive that 2.2.1 update from T-Mobile. Ridiculous. Droid capable of SO much, shouldn’t be limited by slow manufacturer OR carrier updates 2 the OS.

  • http://Website 2C

    Having owned a G1, Nexus One, G2 & now the G2x, I’m not custom to these long delays for updates. So I finally went and rooted my G2x just to get 2.3.3 on it because I got tired of the “coming soon” promise. I hope more carriers follow suit with this because its really ridiculous the amount of time it takes for these updates to be released. I mean seriously updating to Froyo…that’s sad. Moto should be ashamed of themselves. But it’s no different when the official Gingerbread update is rolled out for the G2x…it’s still not going to be the latest version of Android which is sad. I really hope Ice Cream Sandwich is the death to a lot of these skins.

  • http://Website snowbdr89

    Thats why companies like moto n htc need to make such high end phones with dual core n loads of memory so it can handle the garbage they put on it like motoblur or sense an all the bloatware!! Dont want people to root your phones then give them options like having say a sense version and a pure google version of an htc sensation.

  • http://Website Dre

    Now that is a carrier I like. Should really be taking notes Sprint, Verizon, and AT&T (if only right? lol)

  • WickedToby741

    What I really don’t understand is why did they even bother at all with Froyo at this point? Why not just jump straight to Gingerbread? Is there no suitable Gingerbread builds out there for the Milestone?

    • eddieonofre

      Indeed there is not gb rom that runs completely well on og droid or milestone

  • http://Website aranea

    Given that it’s not only manufacturers but also big carriers holding updates back in US. I don’t see this becoming common.

    • AME

      Agreed. The problem with updates is a problem with the OEM and carriers. The beautiful thing about this situation is that Average Joe now knows how to root his phone, how to flash a ROM, and why it’s cool.

      I hope this is a wake-up call to both OEMs and carriers that the consumers don’t need them for their updates and if they don’t get their acts together, we won’t be using their bloatware. If they rolled out timely updates, the vast majority of these consumers would not want to do anything special to their phones and would gladly sit there with the bloatware.

      Bloatware earns OEMs and carriers a lot of money and it’s in their best interests to keep it there. Timely updates will do that!

  • http://Website Vance

    Kudos to C-Bell!! Living in Alaska I had the same problem with updates to my HTC Desire on ACS. Fortunately an avid Android user and ACS customer posted a link to his blog outlining a similar root solution for ACS customers on the ACS FB page.
    Off topic for AndroidAndMe: Why didn’t you post anything about the Nortel patents and Google’s “interesting” bids? I would have loved to hear your insights on that whole debacle. I was also curious why you haven’t posted anything (until this one) since July 1st?
    Just miss you, that’s all :)

  • http://Website Genjinaro

    Wow, this is huge. A carrier exacting XDA-esc justice? Uncannily awesome.

  • http://Website JayMonster

    Yup, tens of users are liberated by this. Realistically, in more cases it is carrier that is the “problem” so no this will never happen except for a small regional carrier.

  • http://twitter.com/acharlest Anthony Tracy

    That’s why Cincinnati Bell is the shit. Once I move back in February, I’m saying bye-bye to Verizon and switching to them. I hate CDMA.

  • http://maxtechnewz.blogspot.com/ Max

    i wish verizon would do that

  • http://Website D.J.

    Wow. I had read this story, but didn’t know they were making an end run around Motorola. Ballsy, Good for them.