Jul 22 AT 9:11 AM Nick Gray 40 Comments

HTC officially pulls the plug on the HTC Desire HD’s Android 4.0 update


All the drama surrounding the Android 4.0 update of the HTC Desire HD has officially come to an end. In an official statement about the HTC Desire HD’s Android 4.0 update status, HTC has announced that the handset will no longer be getting the update due to a degraded customer experience. According to HTC, the decision was made after “extensive testing” and it was determined that handset owners would be served better if the phone remained on its current software build.

After extensive testing, HTC has determined that the current version of HTC Sense with Android provides customers with the best experience on the HTC Desire HD. When we consider new versions of software, we weigh a number of factors, but ultimately the customer experience on the product is the deciding factor. We apologize for any confusion this change may have caused our customers.HTC

HTC Desire HD owners will certainly be disappointed with this announcement. HTC has not given us any indication that the AT&T HTC Inspire 4G and Verizon HTC Thunderbolt’s Android 4.0 updates has been scrapped, but we’d say it’s safe to assume that both handsets will live out their remaining days on Android 2.3.

Are you disappointed, frustrated or mad about HTC’s decision to drop the Ice Cream Sandwich update for the HTC Desire HD?

Via: HTC Source

Source: Android Central

Nick is a tech enthusiast who has a soft spot for HTC and its devices. Nick joined the Android and Me family in the summer of 2010.

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  • Nate B.

    Not to be negative but that’s what will happen with handsets that are defined. It’s the combined skinned with bloat and extra features that come in the next version of android. Hardware is a factor to. I mean that phone has some age but still.

    • http://droidsamurai.blogspot.com DroidSamurai

      Age? When ICS was released, the phone was barely 1 year old. It sounds like a very old phone now because HTC took over 7 months to tell its users their phones are “too old”.

      This is BS.

      • ndarvishev

        I have HTC HD2 running the last version of ICS pretty smooth. Although at times it becomes laggy and sometimes the RAM gets full. But that’s a pure ICS without Sense and other bloatware.
        But I agree, it’s too bad to hear from HTC that they’re letting the customers down. Because some of them are loyal customers who are waiting for their contracts to finish.

  • 666

    This is why phones like the One X and GS3 aren’t better than the Galaxy Nexus. The NS is no better than this phone and is getting JB. You may have a relevant phone now but 6 months down the line, its nothing while the Nexus devices live strong.

    • NeedName

      First Android device we had was the T-Mo MyTouch 3G by HTC. It seen one major update in its life. . . and honestly the update made matters worse while customs roms were working just fine.

      We waited and waited for the Galaxy Nexus to arrive on T-MO but jumped on the unlocked version when Google announced it – very happy with it. We will never buy another “proprietary android” handset again until the OEM has a clear guarantee for updates & upgrades and for how long.

  • Chris S.

    Based on the horrendous ‘upgrade’ experience I’ve had with my HTC Sensation (‘degraded’ to say the least) I think Desire owners may have dodged a bullet.

    • krazytrixxxsta

      i decided to bypass the official tmo ics upgrade for my htc sensation and downloaded Android Revolution HD 6.7.0( 4.0.3 + Sense UI 3.6 + Beats Audio). no bloatware. optimizations galore. my experience with it was superb. I’m currently rocking pure ics from cyanogenmod at the moment.

  • izzo


  • Whiskers

    Certainly the phone could run Android 4.1 fine. My old captivate is my rom flashing test bed and it is currently running CM10 with blazing speed that the stock Touchwiz UI can’t even come close to touching. HTC’s bloat (Sense), surely bogs this phone down to no end, so I don’t doubt their statement about the user experience. The moral is, root that old phone and ditch Sense! Don’t worry about HTC’s crappy updates ever again.

    • Voliam

      Whiskers, you’re running JB on a Captivate I897? Can you direct me to info to do that? I have stock 2.3.5, and haven’t found any info to even root it! I’d pay you to flash mine if it was possible! Could you reply to me at [email protected]? I would be forever grateful!

  • LEKO

    If the nexus s can run JB, any single core 1ghz phone can run it. Shame on HTC.

    I’m so happy I sticked to nexus devices.

  • holografik

    I ‘m a DHD owner, i just want htc to know i will never buy their phone anymore, i had the DHD for one year and a half , and it’s just a shame. just hope they will release their testing buils as unofficial for people like lord clockan to cook a nice custom ice cold sandwich .
    iphone 3gs users will have ios6 take a lesson.

  • shawn

    look the nexus is stock android with no bloat from the carriers and the DHD is sense with bloat ware and other useless HTC crap, that why the DHD cant get update and the nexus can

  • dVyper

    A shame. Tis just laziness I reckon. It’d take too long to modify it for 4.0 and they dont want to expend too much time on an ‘old product’

  • nickless

    Bye bye htc…the dhd was my first and Last product from you…

  • Aaron

    I have the thunderbolt and I’ve taken very good care of my phone. Although, I have the money to get a new phone at any time I want. I actually like my phone a lot! I just replace the battery with the HTC Rezound battery to the TB and battery life is WAY better. I was really hoping for a software update, but from the looks of it, that won’t happen.
    It’s little hits like this that make me want to buy the iPhone 5 the minute it is release. I like Android, specifically HTC, but I’ve notice how they “take their time” to resolve any software issues.
    It gets old quick. =\

    • masterpfa

      The same thing happens with apple too. My sons iPhone 3 did not get an update to iOS5 and obviously will no longer be supported/updated, my daughters iPhone 4 won’t get Siri and also likely that when the iPhone 5 is released it will have a feature or two that even the iPhone 4s won’t get.

      So do not be disillusioned in the apple hype, all manufacturers and OS’s fall into the same trap
      “Not every phone will be update-able”

  • Toonshorty

    I’m not too sure about the Desire HD but ICS on my HTC Desire works but it’s certainly not suitable for consumer release as far as I’m concerned. Several apps crash and don’t work properly and a few functions don’t really work all together.

    HTC are pretty poor with phone updates though.

    Next phone will be a Nexus, no doubt about it.

  • David

    Doesn’t surprise me. Carriers and manufacturers are back to their old ways. You bought it, you’re stuck with it. We won’t lift a finger to fix it or improve it. Want something better, buy a new phone.

    Unfortunately I’ve tired of the Android eco-system. App developers are also being nastier over time. Every app is asking for more and more permissions when they don’t need it. Android doesn’t subdivide permissions well enough so everything sounds potentially damaging. Advertising is way out of line. Latest WeatherBug randomly plays video ads while you’re trying to get the weather. It doesn’t do that on ipad version.

    I’m waiting for the iPhone 5 and then I’ll ditch my unsupported HTC Thunderbolt. The thing regularly crashes or reboots every day or two even without touching it. It frequently looses data connection requiring a 5 minute reboot.

  • CTown

    Were they going to use the same version of Sense used in the Sensation’s Android 4.0 build? Was HTC trying to port a very old version of Sense to Android 4.0 (which could have caused these performance problems as that version of Sense was meant for an older build of Android)? HTC didn’t give us any details at all.

    Snapdragon S2 CAN handle ICS. Surely, with ICS HTC can just release an AOSP build with custom colors and most people will accept the differneces in the UI!

    • http://htcsource.com Nick Gray

      Yes, it’ll probably run fine on a bare-bones version of Android, but would you be happy with an update which removes half of the features you purchased the phone for? An update should make the phone better, not remove features.

      Keep in mind that many Android 4.0 features are already incorporated into HTC’s Android 2.3 build.

  • juno

    Sent from my last HTC phone.

  • masterpfa

    I had my first experience of HTC and it’s upgrade path when I purchased my first Android phone, the HTC Hero. Although I welcomed the experience and introduction to Android with this phone, had it not been for the Devs community, I would not have obtained the OS updates I did when I flashed a custom ROM. This should not have been necessary.

    As a result of this I purchased my first Nexus device, the Nexus One and have pledged to remain on this path from now on. I did however purchase a HTC HD for the a friend, but she felt the phone was too big, so I currently have this as a secondary, backup phone. This too, has been rooted and running Virtuous Affinity 11.0 ROM which a ICS ROM running 4.0.3 with Sense 3.6.

    As I have said this should not be necessary as HTC should have the engineers and know how to achieve these goals, if they wanted too.

    Me, I’ll stick with Nexus Devices, my Galaxy nexus working just fine. No need to jump ship to crapple, things are no better there

  • Max.Steel

    That’s what happens with bloatware and manufacturer laziness.

  • polo550

    I have a T-bolt. Piece of crap phone reboots and loses connection. I’m stuck with it until October but rest assured I will never waste my money on another HTC product again.

  • Nathan D.

    Well you can always root the phone to have ICS on it, pure or not.

  • samspam

    Dear HTC,

    Leak the ROM unofficially to one of the developers at XDA, so they can fix outstanding issues, then the users choose if they want to install the ICS ROM to their phone.

    Yours sincerely,
    HTC HD Owner and Android enthusiast

  • KC Cheah

    I ve ICS v4.0.4 (link below) running on my HTC Desire, it’s stable.


    Served my purpose. Due to the lousy memory RAM of HTC Desire, I can’t download too many apps. Have to be selective and got only the essential ones.

    Like many, I’m disillusioned with HTC, and my next buy this DEC, will definitely be a Nexus, preferably from Asus, since Asus is spectacular with their OTA Android Updates.

  • duke

    Nexus s is getting jelly bean soon… haha so funny

  • molesarecoming

    its not that proprietary phones ever got ice cream sandwhich or jellybean. they may get upgrades and base their interfaces on android 4.0 or 4.1, but thats just a boring technicality. what people call “ice cream sandwich” is a whole, you can’t just go ahead and cut out all the UI and UX design, basically all of matias duartes + teams work, the very core of what constitutes googles OS, and all the sdk groundrules and still call it ics. everything you have seen at the I/O, what does it have to do with your phone? nothing. the only thing your phone has in common with android is the capability to run android apps – and i guess people must have known that when they bought it, no? HTC is right, why would they update their sense OS, which worked fine apparantly, just because google got an update, thats just silly – and i do wonder what do people expect when they not get a nexus phone and/or are too chicken shit to root and use cyanogen, they have no right to bitch.

  • http://facebook.com/jestertx2001 Jesse Moreno

    Anybody know if this means the Desire Z is sharing the same fate?

  • Former HTC Lover

    This is moronic.
    At least leak the drivers so they can be fixed by devs on XDA.
    There’s thousands of people that have put up with HTC’s bs due to devs on XDA.
    This company will lose a lot of customers due to a stupid decision like this.

  • adam

    Its sad,sad news as im 1 if many ppl who own a desire HD & have had serious crashes & issues since last update. Like. Com android not responding & many others. I for sure will be replacing my mobile phone for 1 that can handle the updates & wont be using Htc no more. Sorry to say..never had any issues till 2.3 gingerbread …

  • Alex

    I don’t think I will be choosing HTC again, when I decide to get a new phone.

  • Noorzad

    Sooooo Sad to hear this, now i know that i made mistake recommending desire hd to hundreds of friends, i will not chose htc while buying a new phone!


  • hamza

    I like htc desire hd

  • ed mcglone

    HTC seems that when their phone hit the market they are already out of date or behind the curve,they need new people if they can’t even keep up with brother and sister android providers,I am not getting an HTC ever again period they lost me and my trust.I will go.with apple or Samsung they are ahead of the curve with technology.

  • DrJacks.1973

    while Apple my withhold certain features from older models.. they at least update the core OS on older phones.. for example, I have the iPhone 4 – NOT the 4s or 5.. yet I STILL was able to get iOS 6!! I dont give a rip about Siri – “she” seems annoying at best. I DID however get the latest and greatest OS for my phone and that is what counts. I HAD the HTC Inspire 4G – AT&T’s version of the Desire HD, I really did like the phone even rooted it and flashed ICS on it.. but that made the speaker VERY distorted so i chose to revert to 2.3.5.
    I TOTALLY agree it is pure laziness they dont update the core OS to the latest if the hardware can run it.

  • luke

    This phone has been a big piece of crap since I got it anyways, always freezing, loosing reception, going to speaker phone on its own, its just crap all around!

  • tutu

    I have a htc inspire rooted……..android 4.0.4……htc sence 4.1 works great..goto rootandroid.com is a company that does it for you while you watch over your computer……took 45/mins