Nov 13 AT 11:57 AM Taylor Wimberly 77 Comments

Google Play Store unable to keep up with Nexus demand


“An error occurred while processing your purchase. Please try again later.” “Oops, we had a problem with your request. Please try again. Your cart is currently empty.” “We’re sorry there was an error. Please try again later.” “Oops, we had trouble processing your request. We’re working on fixing the issue. Please try again later.”

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

    Most Tweeted This Week

  • jaxidian

    I have purchased between 0 and 3 Nexus 4 phones. I’m not sure but Discover seems to think I bought 2. Interested to see what actually shows up…

    • westy

      That’s what happened to me. Was going to just say fuck it and get two but then decided to refresh. Wrong move, kept getting the error after that.

  • YK Lee

    Out of stock already….changed to COMING SOON.

  • NickFera

    No longer accepting orders (Coming soon…). It’s 12PM EST, sigh.

  • Max.Steel

    I hope Google opens physical stores in the near future or partner up with more retail giants to make their Nexus devices more readily available.

  • cj100570

    If you use Google Wallet you may want to check your transactions as some people are reporting that the order went through even when it says there was an error.

  • Brian

    So the VZW Droid DNA announcement got in my head long enough that I hesitated to read the return policy on the Nexus, and when I clicked proceed to checkout I got the same error. Cart empty. At least this way I might get a chance to read a review of the DNA. LTE, polycarbonate back, and rural coverage might be useful, despite the price.

  • Odie

    Thank you Google, for handling this so poorly. Official U.S. Launch will be 9:00AM PST, phone goes on sale around 8:35AM. I had the damn thing in my cart, filled in my personal info, got an error. Now it’s sold out, with a “coming soon” label. I never got a notification email in the first place, how am I to believe I’ll be notified next time.

    • iamXiV92a

      FULLY Agreed. . .

      • Sheldon

        Agreed as well, I was on it soon as the devices came available, 1 nexus 4, 1 bumper and 1 nexus 10.
        Then the errors, 10 minutes later with constant praying and clicking Proceed I just saw one after the next vanish from my cart.

        This really has left a sour taste in my mouth for google.


    *Cricket sounds* its so lonely in here. I’m gonna wait a week or two to see if there is any news of a white one coming. If not, i’ll just catch the second batch.

    • Stella

      Are there rumors of a white Nexus 4? I heard rumors that a 32GB might in the works, but that’s just a dream…for now.


        no rumors…just false hope.

        • SteveEdson

          Actually, its seen in the video that The verge filmed at Google HQ. Carphone Warehouse here in the UK have a white option on their website and in their stock systems.


            “keep hope alive!” +100

  • Stella

    I want to be a rational because it’s *just* a phone. On the other hand, the inner me (I call her Caroline) is flipping tables, taking to the streets, talking about injustice, throwing rocks at store fronts and setting cars on fire. I keep “her” under lock and key.

    • Pleirosei

      LOL. Should have tamed that chick earlier on, let her know what was up. lol

      • Stella

        Don’t worry! I’ll never let her out the cage unless the world turn into a Mad Mad dystopian world. ;)

  • Pleirosei

    I got through just fine, what you talkin’ bout? I ain’t even buying the phone, lol.

  • chief113

    What a bunch of BS.

  • disassembler

    I should have started refreshing the page at 11:30. I check at 11:48 and I think the 16GB model was gone by then.

  • RonWeez

    they told me insufficient funds and i almost had a heart attack but it was because i pressed refresh and it doubled my order but they let me fix it now im getting a Nexus 4 and bumper case. FUCK YEA

  • ScientiaExcelsa


    I crashed during “Order Processing”. Thanks a lot, Google.

    • ScientiaExcelsa

      I take it all back, I got a delayed confirmation email! I am now the proud owner of a 16BG Nexus 4. =’)

  • Matt Beaulne

    I got my (8gb) Neuxs 4! woot! I hope they restock for friends that missed out.

  • Don Boogie

    I got “Add To Cart” on 16GB, clicked it, then the next screen said “Cart Is Empty.” “Coming Soon” after that. Oh and I never got that notification email I signed up for 2 weeks ago…

    • iamXiV92a

      Same result here… rubbish

  • Raghavendra Sarva

    Hurray!!! I got Nexus 4 16GB!!

    • xyzyxx

      I think I speak for everyone here when I say, congratulations you son of a bitch.

  • nitrog7

    Finally it went through even though I had a 16GB in my cart earlier that didn’t. I figure just sell the 8GB later when the 16GB comes back in stock.

    • nitrog7

      omg, how do they sell out so fast, do they only have like 30 devices in stock or something? went back to double check on a 16gb and now the 8gb are gone too. Glad I didn’t think twice. :/

  • Cole Loomis

    Mine got hung up on the purchase popup, so I wash’t sure if it went through. But it is showing up on wallet, and the amount is no longer available on my credit card, so I assume it did.

    • Cole Loomis

      Ok. I finally got the email. 25 minutes later.

  • Jer K

    All gone. :/

  • Google Sucks

    Kicked me out of my shopping cart and removed the Nexus 4. When i tried to add it back in, it has reverted back to the “nofify me” screen instead of add to cart. I was on right at 9am, are you saying it is already sold out? Google Sucks

  • Astreal Rahl

    Never did see the final confirmation screen go away, but i sure got billed for two of them!!! Such a fail on google’s part

  • Fort

    I keep refreshing and never see it on sale. WTF Google!

  • Sam Crow

    Looks like I have a galaxy 3 calling my name.

  • shadhussain

    im so sad.

  • RonWeez

    Or if you were one of the lucky ones then you got a receipt by now. Thankfully I did

  • Jorge Moreno

    I got mine!!! 8gigs on the go!…

  • mark smith

    Can’t say we didn’t see this coming after the UK fiasco.

  • aestep1014

    Also many moments of trepidation trying to get 32GB nexus 10… Finally went through after refreshing my cart several times, then hitting proceed, then getting error message. Rinse and repeat until finally got it.

    Get confirmation email, followed by, “order on hold” email cause my Amex flagged it as a possible fraudulent charge!!! What?! So fixed that, went back in, refreshed payment options, and it went through. Phew. What a hassle.

    • aestep1014

      Oh forgot the ironic part… Ordered it on my iPad, which I’m replacing w the nexus 10.

  • Rage Quit

    It’s anyones guess as to how long before they are back in stock?

  • Paul C Kinnerson

    Got me one! Nexus 10 32 GB! Money already deducted from my account. Don’t give up or refresh If in your cart keep hitting proceed until it goes through.

  • Dan

    I somehow just ordered 2 16GB Nexus 4. Got 1 confirmation, assuming the other will arrive shortly. What a cluster of a mess…..I wasn’t sure if I ordered 0 or 5 of them.

  • Nima

    Google just showed that it can turn a simple thing into a clusterpuck for no good reason. We find out an official time late last night, and then they can’t even stick with it. No, they start early. Then, they also have a website that for some reason can’t not constantly have errors.

    A normal company wold announce time for preorders in advance, then simply fill the customers orders in that order with an ETA. It doesn’t currently even say sold out, it just says coming soon. What does that even mean?

  • Akhil Sood

    It says pending in Google wallet, but no confirmation.

    • Akhil Sood

      Oh wait, got the confirmation while typing this. So yes I got one. Well it was messy for me.

  • iamXiV92a

    Don’t give up – Keep trying – I just got through…

  • Red Wolf

    I had this problem but 2nd time all went fine. So I was I was bit lucky lol got 16 GB

  • slimx30

    I just got through like a sec ago! order went through. so keep trying!

  • poler166

    what was the absolute todal price of the phone ? 16 gb version

    • halo0

      Shipping is $13.99. Tax depends on your state.

  • Jack

    Shame on Google. Shame! Google Wallet has popped up and sat empty on my computer for over an hour now, despite repeated refreshes. For such a so-called forward-thinking company, this was one of the most brain-dead methods of product distribution I have ever experienced, and I’m a retired person who’s been around a long time.

    Why choose *one* source of distribution, when anyone could see that millions of people would be trying to access that source at the same time? Nexus 7 rollout a couple of months ago, on the other hand, was distributed the usual way, and these problems did not exist.

    Secondly, having decided to go forward with this brain-dead method of distribution, it is inexcusable that they were not prepared for the response. People like me have a hung wallet and are afraid to close it. Others have been charged for 2 devices. Yet some others have gone through an hour process, only to have their order cancelled (which I suspect is what’s going to happen to me).

    This company has a history of mistreating their customers. (Don’t believe me? Try to get help when you have a problem with one of their products. You can’t even get access to an email address.) And this is truly sad. I’ve been a big supporter of Android in the past, I own a Nexus 7 and a Galaxy Nexus but this experience leaves me truly cold. I’m not ready to abandon Android yet for the “evil empire” but I’m somewhat closer to that decision than what I was yesterday.

    • Colton

      I’ve contacted Google support on various occasions and they’ve been quite helpful and responsive. Haven’t you heard of the new Nexus phone lines? You can call in and speak directly to a Google representative in the U.S.

      Also, Nexus devices have always been niche products. They obviously underestimated how many people actually love the things, especially with the incredible hardware inside the Nexus 4 and 10. This is an entirely new paradigm from what Google is used to – it’ll take time for them to adapt. I sa give them a chance! You’re one step closer to going Apple because of a single (moderately) botched release? A bit rash, in my opinion. Anyway, Nexus forever! :-)

      • Jack

        Having just done a google search which produced zilch, would you be so kind as to provide me with those Nexus support phone numbers?

        • Colton

          Whoops, accidentally posted my reply as a regular message. The number and link are there, but I’ll put it here too: 1-855-83-NEXUS

  • halo0

    Just got a 16GB at 1:22 EST. I think they are doling out a few every few minutes so the servers can handle the transactions without crashing. Keep refreshing and if you see that it’s in stock HIT THE BUTTON IMMEDIATELY. If you wait for the whole page to finish loading they will be gone already.

  • Colton

    I just read them in an article. One minute.

    Here it is: I got it from Android Police.

    The number is at the bottom of the post. 1-855-83-NEXUS

    • Jack

      That phone number does appear, buried in device support. I did call. They couldn’t help me – told me the tablet was sold out.

      So I gave up hope, closed the hung wallet popup, and tried again. Got a “there’s a problem with the server msg.”

      Gave it one last shot (not expecting much) by completely closing down the site and re-starting my order. Guess what? I got it.

      How stupid is that? Everyone here says the 32gb tablet was sold out. The help desk rep said it was sold out… and I manage to get it. I should be happy I guess but I’m not really. I’m of an age where I don’t appreciate being put through these hoops to make a simple purchase.

      BTW FWIW The help desk answered right away, which tells me that not a lot of people are aware of that number… which tells me, Colton, that you’ve done quite a good service for everyone by posting that number. :-)

  • Jaywrayson

    Took about 15 minutes before my order finally processed, but I GOT IT! Sexy Nexii 4, baby!

  • Googeli

    I told my brother (living in the US) to buy me the N4, he tried as soon as they opened and with no luck.

    After two hours I urged him to try again and to my amaze…it worked!!!

    So keep refreshing and im sure u will manage to get your hands on one.

  • tb1820

    Anyone get a shipping confirmation yet?

    • Jaywrayson

      No…just an order conformation.

  • Jaywrayson

    Google said they wouldn’t charge our cards until it ships out. Well, my card has been charged, but no email with shipping details yet. Just an order conformation notice.

  • Comet

    This was badly handled. Yes the servers may have issues but you don’t run out of stock in less than half an hour. There are many ways to handle this. Have an order queue. Allow the order to complete and notify on possible dates of delivery. A lot of things.
    But above all the issue is they could have a good clue of the demand. After all there is a “notify me” option on the site. Probably a big number of people looking to buy the Nexus, used that option. The number of notification subscribers alone should have given them a nice clue of the demand.

    I’m very interested to see the sales numbers and hope they are huge.
    If not, that would mean this was just publicity stunt. They come out with promises of a cheap phone but they can’t deliver and you have to wait weeks to get one for that price. The only option is to pick the phone at a high price on the traditional market where there are other phones with better features. It ends up being bait..

    I hope I’m wrong as I never had any issues with Google and overall have a good image of them.

  • awesome sauce

    Wow all the error stories suck so bad! It really shouldn’t be this hard to give a company your $400.I know its only a phone but when we are spending our earned dinero on these things we don’t expect it to include a mind rape. I was lucky and started my order at 11:34 in NYC. It went through like a breeze and i got an email notification within 5 minutes. Even the sun shines on a dogs b*hole sometimes….

  • kookeetree

    Either this means Android is popular or Google servers sucks. I’m going to say popular since I never had any problems in the past. =D

    • dutrak

      I would say both lol

  • jojojox2

    Would love to have one… but it’s out of my cash-limits… :S

  • John

    I have been unable to purchase a Nexus 10 today. Every attempt to provide an address or payment instrument the site locks.


  • melan26

    Would really want to see the Nexus 4 but I think I will wait.