Google Play is a great resource for buying devices straight from the source, but because Google doesn’t have its own retail stores, customers can’t really speak face-to-face to a Google employee and get answers to any questions that they may have. That’s changing now.
Google is now testing a live video chat service that’ll connect you with a Google Device Expert over a Hangouts-based service. The service is available between 6:00 am and 6:00 pm PT and can be used to get answers related to Nexus devices as well as Chromebooks. You can access the live video chat by going into the Devices section of Google Play, clicking the Help button in the upper right corner, then selecting the Live Chat option.
Google has confirmed that it’s testing live video chat, saying that it’s “in a limited trial of an experimental support feature and gathering feedback.” TechCrunch sources say that Google has been testing the live video chat since November 2014 and that it may expand the service into retail stores in the future.
Many of us are likely pretty knowledgable about the products that Google sells in the Play Store, but for folks that may not have an intimate understanding of Nexus and Chromebook hardware, this live video chat could be a good service. Not only will it give prompt answers to any questions that consumers may have, but the face-to-face interaction gives the help a more personal touch that could help push shoppers to actually purchase the product that they’re interested in.