Google showed off a new technology at Google I/O earlier this week. It’s called Duplex and it allows Google Assistant to call places to schedule appointments at your request. The example given was a pre-recorded call between Assistant and a barber.
The technology is frankly mind-blowing, because Google Assistant sounds completely natural. It (she?) even adds “um” and pauses to sound even more natural.
This feature isn’t coming to our phones particularly soon, but people were already up in arms because of the idea that AI imitating humans could cause potential problems in the future. These are valid concerns too, because the implications of such technology is scary looking towards the future.
Google has responded to the worries, claiming that Assistant will properly identify itself when making such calls in the future.
“We understand and value the discussion around Google Duplex — as we’ve said from the beginning, transparency in the technology is important. We are designing this feature with disclosure built-in, and we’ll make sure the system is appropriately identified. What we showed at I/O was an early technology demo, and we look forward to incorporating feedback as we develop this into a product.”
Though we had nothing to worry about since the feature isn’t being released soon, it’s good to see that Google is paying attention. Google Duplex will enter testing sometime this summer, and it’s exciting what it will be able to do!