T-Mobile has announced some new perks for its customers. First up is T-Mobile’s new Team of Experts customer service system. The Magenta carrier is ditching phone menus and robocalls and is opting for real customer service agents. These agents are trained to handle a wide range of customer concerns, reducing the need to transfer customers to specialists unless absolutely necessary. Additionally, T-Mobile’s Team of Experts is available 24/7 via call or message. Users can even ask experts to call them at a specific time, and soon, customers will be able to use Alexa and the Google Assistant to contact Team of Experts.
Additionally, T-Mobile is offering a new perk that will be music to customers’ ears. The company has partnered with Pandora to offer its customers Pandora Plus for free. T-Mobile has also teamed up with Live Nation to give customers access to last-minute tickets at concerts, as well as deals for discounted concert tickets at select amphitheater shows. Starting next year, T-Mobile customers will also receive dedicated Fast Lane entry and concessions lines at select Live Nation amphitheaters.
Team of Experts and the partnership with Live Nation begin immediately. The Pandora Plus subscription deal will begin on August 28 via a code sent to customers through the T-Mobile Tuesdays app.
Are you a fan of these new perks from T-Mobile?