Your thoughts: Google is a horrible hardware distributor

Posted Jan 21, 2013 at 10:54 pm in Threads > Opinions

Before anyone starts cussing I want to say that this is just a reflection and thoughts of my own and well known experiences of other shoppers who bought a Nexus device in the past. As of now, I’ve owned the HTC Nexus One, Galaxy Nexus, Nexus 7 and of course, not the Nexus 4 so I have my fair share of time and money invested in the Nexus program.

Google is a horrible hardware distributor. Yes, they do not manufacture devices but they often oversee and collaborate with other companies the production of the Nexus devices. With every release, there was been at least one major flaw in the launch of a Nexus device; this is so frequent that I expect it from Google and I don’t agree that it’s just another issue to disregard (their trending action).

Nexus One:

No one knew about it. This is Google and they run the most popular search of the time and now it is just becoming increasingly more popular. I forgot if they owned Youtube at the time but how much traffic do they get in a day? Did they ever release a link on the bottom of the main page letting people know of their knew phone and OS? Nope. No one but the avid tech followers knew about the release of the Nexus One. Needlessly to say, the launch was a bust and Google said they would discontinue the Nexus One and their online store and not make a successor phone.

Nexus S:

Same story. Not that popular. A little better release due to carrier adoption like T-Mobile in the USA and Rogers in Canada but still not that vastly chosen over the iPhone 4.

Galaxy Nexus:

The Verizon disaster. If you were a victim, you wouldn’t forget. Overall nothing too horrible about it. Google started advertising their products on their main page (*gasp) and but specs were trailing the already released Galaxy S2 by quite a bit.

Nexus 7:

Sold out everywhere. Delivery problems. Pre-order people got their tablets later than people who happened to bump into one at their local Walmart or London Drugs because their orders were delayed 2-4 weeks, and they still got charged for a non-refundable “express” shipping. Then hardware plagued problems. Lifted screens, flashing/flickering screens, wifi issues, squeeking/creaking battery cover. Horrible OEM support/return procedure. Worst of all, no communication through it all. Asus and Google really threw the ball down hard for this launch. Personally, my worst shopping experience my whole life.

Nexus 4:

Holy shit. Try to buy one. I dare you.

My whole rant comes to this: how many times does Google just get to shrug their shoulders and just say “Oh well, we’re not a hardware manufacturer” before they are accountable for the lackluster releases of the Nexus line. My shopping experience with the Nexus 7 was the reason I stayed away from the Nexus 4 and I feel that if Google doesn’t get their act together, it is going to push new Android adopters away and back to iOS. One thing that Apple does extremely well is that they get their devices known and to customers’ hands…FAST. Google shouldn’t get that many screw-ups and still have those executives paid millions on millions.

Food for thought :) I want to hear what you guys think of this and feel free to share your troubles/horror stories trying to get a Nexus device.

  • MC_Android

    Forgot about the Nexus 10: Out of stock.

  • duffguy123

    I understand completely. I want to get one to replace my HTC Evo OG…It’s starting to break down on me >:O

    Also, don’t forget the nexus 4 bumper is out of stock too… I get why the phone is out of stock but a piece of plastic accessory that goes around the sides of the phone??

  • Dr.Carpy

    I will agree they may consider outsourcing distribution till they assemble a team to do so in their name with more competency than shown thus far. I enlisted to be contacted when the Nexus 10 stock refreshes. So far I have received 2 emails, both time the product was sold out. So now I’ll wait to see what the Sony Xperia Z Tablet has to offer. It’s been a truly unprofessional experience. Seeing as I don’t work at/for Google, to pass along purchasing information shouldn’t be this difficult for any multi billion dollar conglomerate.

  • redraider133

    Well if you look at it they really have never had a true blockbuster sell like apple had with the iphone. This does not excuse them not being able to have stock but makes it a little more understandable that they truly underestimated the demand, when they were basing it off previous nexus devices which in themselves were never big sellers. I think with the moto x and next nexus they will have it better planned out and able to have enough stock or at least not have to wait months to get a hold of the device.

  • MC_Android

    Good points made. As far as I see it, the Nexus line has gained notoriety in the last couple years but couple just dropped the ball on all of these releases. As far as Nexus 4 accessories, you’re better off looking on ebay

  • golfpedaler

    They could certainly use some improvement. I’ve had the Nexus One, Galaxy Nexus and the Nexus 10…my biggest beef is the lack of accessories. the Nexus One and the Galaxy Nexus weren’t too bad, but the Nexus 10 is a disgrace…nothing but cheap covers and no sign of the “smart cover” that was promised/eluded to or the pogo pin charger…

    • redraider133

      I think with the lack of being on carriers, there is not as huge a market as say the s3 which is the same on every carrier. I think if google could somehow work with the carriers and get the same device on the carriers( unlike the galaxy nexus which had 2 different sized devices) that in itself would create a larger demand and more manufacturers would get on board with accessories.

  • da9el

    the nexus devices were made for developers so there was no use to shout it from the rooftops. but i think they will learn from their mistakes from now on (after the nexus 4).

  • HumbertoH

    We well see a Nexus 5 (or Nexus 4 II) earlier than Nexus 4 in playstore.

    I mean, im sure google will sell again the N4…when it’s hardware is obsolete. When it’s just one more phone, not that awesome N4 it should and could be.

  • RX-78-7

    Their support is actually worse. I’m pretty much done with the nexus line at this point. First time I’ve ever contemplated the fruit company.

  • ranwanimator

    I don’t like that the products are all sold out, but consider that the same thing happened with the Nintendo Wii. Whether through supply limitations or intentional holding of reserve, wii’s trickled into the states and you had to essentially happen upon a shipment in order to get one for a very long time. Scarcity implied high demand to the consumer making them want one all the more.

    I’m not saying Google is for sure doing this intentionally, but the possibility is there.

  • Jorge Eslava

    Google has a lot of resources and that’s why I don’t think it’s ok for them to keep messing up Nexus launches like this. Though I’m still waiting for the Nexus 4 to be available on the Playstore.