Nov 03 AT 7:03 PM Taylor Wimberly 126 Comments

T-Mobile USA experiencing nationwide outage (Fixed)

Update (1:30 AM EST): Here’s an update statement regarding T-Mobile’s service disruption.

“T-Mobile confirms it has fully restored voice and text/picture messaging services for customers affected by intermittent service disruptions on Tuesday.  About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored.  Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident.  We sincerely apologize for the inconvenience that this has caused our customers.” – a T-Mobile spokesperson

Update (9:45 PM EST): Below is an update about T-Mobile service outage.

“We’re making good progress restoring voice and messaging service to affected customers. At this time, approximately 5 percent of T-Mobile customers are experiencing service disruptions. Issues began at approximately 5:30 p.m. Eastern time. Our rapid response team is working continuously to fully resolve this disruption. We sincerely apologize for the inconvenience that this has caused our customers.” – a T-Mobile spokesperson

Update (8:45 PM EST): My service has been restored (after about 4hrs down) and I just spoke with T-Mobile PR using my T-Mobile phone. They are sending over an official statement and I will post it shortly.

Update (7:45 PM EST): Service appears to be returning in some areas. Many users are still reporting problems however. I appear to have a data connection again. I am unable to make calls, but I was able to receive a call from my roommate who is on AT&T.

Update (7:20 PM EST): I’m waiting to get a response from T-Mobile PR. The @TMobile_USA Twitter account just posted that they are aware of the issue.

#tmobile #fail #outage

#tmobile #fail #outage

Update (7:00 PM EST): David from Tmonews.com is also reporting this issue. We are working to get more details.

My T-Mobile phone stopped working several hours ago and I thought my old SIM card had finally crapped out. I walked into the T-Mobile store where they promptly replaced it. This did not fix my problem and an employee told me it could be several hours for the new SIM card to be activated.

I went home, hopped on Twitter, and found tons of other users were experiencing a similar network outage. The problem appears to be affecting users nationwide, but several people are reporting no problems at all.

I wanted to throw this post up so others were aware of the issue and could avoid a trip to their local T-Mobile store. We will be investigating the issue and report back when we have new details.

If you are experiencing troubles, leave a comment telling us your location.


Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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