Nov 11 AT 3:28 PM Taylor Wimberly 5 Comments

Warning: Users experience problems with new Powermat charging solutions

UPDATE: A rep from Powermat just sent over a response. “We have identified that the method of attaching the door (on the Droid X) can impact the connection and have created a video to illustrate the proper method, which will alleviate the issue in most instances. We will be offering replacements to the affected customers.”

PREVIOUS: Last month we posted about the new Powermat receivers that were designed for the Droid X and HTC EVO 4G. We thought they looked pretty cool and one of Powermat’s PR firms sent us some review samples, but neither of the units we received worked.

It appears the problems could be wide spread, because other users who purchased the Droid X receiver from Best Buy are also complaining. Our friends over at Droid Life posted a quick video that demonstrates how Droid X owners were having difficulty getting the receiver to snap in place.

I tried contacting two PR companies who represent Powermat (m80 and Weber Shandwick) to get an official response, but my emails have gone unanswered.

Next time you browse into Best Buy and think about purchasing a Powermat product, it would be wise to see if their employees will let you test it in store before making your purchase. Make sure you save those receipts folks.

Source: Droid Life

Taylor is the founder of Android and Me. He resides in Dallas and carries the Samsung Galaxy S 4 and HTC One as his daily devices. Ask him a question on Twitter or Google+ and he is likely to respond. | Ethics statement

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  • http://skattertech.com Sahas Katta

    The HTC EVO Powermat review unit we got for Skatter Tech didn’t work either :(. I even noticed that the signal dropped and battery was humorously draining faster when on the mat.

    They did fortunately send us a working replacement. It gets a tad bit warm at times, but it works just fine. Hopefully they will honor replacements for customers properly, not just for the media.

    • http://clarklab.net Clark Wimberly

      I even noticed that the signal dropped and battery was humorously draining faster when on the mat.

      Yep! Multiple times I’d drop the phone to charge, it would make the *broot* connection noise, then I’d return to find a dead phone.

  • http://Website Budiwizer

    I purchased the door for the Droid X and while it was initially difficult to get on the first time I have not had any issues with it since. My only gripe would be the connector on the side that has to plug into the USB port on the phone. Don’t understand why they were not able to make it usbless like the door I purchased for my BB 9650.

  • http://www.powermat.com Powermat

    Powermat has learned that there may not be a proper connection to the Powermat Wireless Charging Receiver / Battery Door with a limited number of Motorola Droid X handsets.

    Powermat has also identified that the method of attaching the door can impact the connection and has created a video http://www.youtube.com/powermattv#p/u/12/yw2d905N4tM to illustrate the proper method, which will alleviate the issue in most instances. In the event there is still an issue, Powermat’s engineers have identified a simple solution, and the company will offer free replacements to affected customers.

    The company has also taken steps to ensure uniform connectivity in all future shipments of Droid X handset connectors.

  • FrankinMI

    I just purchased a new Droid X door from McMall and the powermat 3-unit charging mat. I did this after I found how convenient it was to ‘inductively charge’ my HP touchpad with their Touchstone charger. Well, I too cannot get it to work without a LOT of messing around, and even then, it may stop charging. I watched the video but my door is on correctly, and I take off the protective case when I try to charge it (my Touchpad charges while still in the case – NICE!). I have sent customer service an email. Hopefully they will tell me if mine is one of the ‘bad’ doors. I hope so — I spend a lot on the two parts to make charging my Droid easier…

  1. Sahas KattaGuest 5 years ago

    The HTC EVO Powermat review unit we got for Skatter Tech didn’t work either :(. I even noticed that the signal dropped and battery was humorously draining faster when on the mat.

    They did fortunately send us a working replacement. It gets a tad bit warm at times, but it works just fine. Hopefully they will honor replacements for customers properly, not just for the media.

    • I even noticed that the signal dropped and battery was humorously draining faster when on the mat.

      Yep! Multiple times I’d drop the phone to charge, it would make the *broot* connection noise, then I’d return to find a dead phone.

  2. BudiwizerGuest 5 years ago

    I purchased the door for the Droid X and while it was initially difficult to get on the first time I have not had any issues with it since. My only gripe would be the connector on the side that has to plug into the USB port on the phone. Don’t understand why they were not able to make it usbless like the door I purchased for my BB 9650.

  3. PowermatGuest 5 years ago

    Powermat has learned that there may not be a proper connection to the Powermat Wireless Charging Receiver / Battery Door with a limited number of Motorola Droid X handsets.

    Powermat has also identified that the method of attaching the door can impact the connection and has created a video http://www.youtube.com/powermattv#p/u/12/yw2d905N4tM to illustrate the proper method, which will alleviate the issue in most instances. In the event there is still an issue, Powermat’s engineers have identified a simple solution, and the company will offer free replacements to affected customers.

    The company has also taken steps to ensure uniform connectivity in all future shipments of Droid X handset connectors.

  4. FrankinMIGuest 3 years ago

    I just purchased a new Droid X door from McMall and the powermat 3-unit charging mat. I did this after I found how convenient it was to ‘inductively charge’ my HP touchpad with their Touchstone charger. Well, I too cannot get it to work without a LOT of messing around, and even then, it may stop charging. I watched the video but my door is on correctly, and I take off the protective case when I try to charge it (my Touchpad charges while still in the case – NICE!). I have sent customer service an email. Hopefully they will tell me if mine is one of the ‘bad’ doors. I hope so — I spend a lot on the two parts to make charging my Droid easier…