Sep 14 AT 3:05 PM Alberto Vildosola 38 Comments

Sprint’s LG Optimus S gets Gingerbread update, other Optimus models cry in the corner

lg_optimus_one

It took them almost a year, but LG has finally started to update the LG Optimus One to Gingerbread. Sprint’s version of the Optimus One, the Optimus S is the latest in the Optimus family to receive the 2.3 update, with the company announcing today that Optimus S users should receive Gingerbread over the coming days. Included in the update are the following new features and improvements:

  • Volume adjustment from handset when backlight is off and in a Bluetooth call
  • Initiation of a 3-way call in certain markets
  • Android 2.3 (Gingerbread)
    • Updated color scheme (includes darker notification bar and black-based menus)
    • New on-screen keyboard (supports multi-touch input and a  smart auto-correction function)
    • Improved cut/paste functionality
    • New integrated download application for ease in accessing downloaded files
    • Updated camera application
    • Power management and task killer applications

If you want to get all those goodies inside your Optimus S, simply head to your phone’s Settings menu, tap on “About phone” and then tap on “System Updates”.

As for the rest of you out there using an Optimus T, Optimus V, Optimus U, Optimus M, Vortex, Thrive or Phoenix, I’m sure your update is coming soon. At least I hope so. Even though the Optimus One is like the Galaxy S of the low-end Android world, LG is surely not in a rush to update these devices; the company took more than ten months to get these phones from 2.2 to 2.3. On top of it all, carriers like Sprint and T-Mobile are certainly not helping with their many customizations and extra bloatware.

As an LG Optimus T user, I feel your pain. Thankfully, it looks like the wait is almost over. Hang in there.

Source: Sprint

Alberto is a college student living somewhere between Miami, Sarasota and the World Wide Web. Although a former iPhone owner, Alberto is now a proud Android enthusiast. You can follow Alberto on Twitter and Google+ for his thoughts unworthy of an article.

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  • http://technicquill.com Jess Blanchard

    OPTIMUS T, REPRESENT. Run, run as fast as you can. You can’t catch me, I’m the Gingerbread man.

    GIMME.

  • BiGMERF

    I got my daughter am optimus t, wonder how it will work with ginger bread

  • THIS IS FRAGMENTATION

    oh oh, another round of fragmentation???

  • Richard Yarrell

    Hidden due to low comment rating. Click here to see.

    • squiddy20

      Again with this complete and total lie? Have you no shame? “All” of Sprint’s “devices” are NOT “runing” 2.3.3 or 2.3.4. Here’s a list of phones currently available from the Sprint website that are running 2.2 or below: Samsung Replenish (2.2), Samsung Transform (2.2), LG Optimus S (for now, 2.2. We don’t even know what version number it will get. It could be 2.3.2 for all we know.), Motorola Titanium (2.1!?!), and the Motorola XPRT (2.2). I would also like to mention that Sprint’s website is still listing the Kyocera Echo as 2.2, even though it has 2.3 (wouldn’t the carrier have THE most up to date info on their products?)

      So no, “all” of Sprint’s phones DON’T have 2.3 or above. Try fact checking yourself once in awhile moron. And you call yourself a “fanboy”? You can’t get one thing right about the company you’re a “fan” of. F*ck off.

      • Richard Yarrell

        Hidden due to low comment rating. Click here to see.

        • squiddy20

          You want links you stupid moron? Look no further than Sprint’s very own website. Specifically selecting the “Phones” section from the “Shop” dropdown menu, and then selecting the “Android” checkbox under “Operating System”. Roll over the little grayed out Android icon (with “system” below it) on each of the phones to see the “current” Android OS version for that phone. Wouldn’t a “Sprint fanboy” know this very basic crap already? The reason I am not providing a “link” is because, as any “Sprint fanboy” should know, plans, prices, and phones all vary *slightly* by location (when you have to put in your ZIP code). So putting up a link of what I see would not work by just copy and pasting.

          And besides, are you really so lazy that YOU want ME to do the work for you? Don’t you have a GOOGLE phone with SEARCH capabilities? What, you can’t use all that “4G magic” and “dual core processing power” in your precious little Evo 3D to do a basic Google search for yourself? How sad. I pity you. You go on and on about “my phone’s better than yours” but you don’t do a damn thing with it. You must truly be miserable. Want more proof that I am right and you are wrong (in case Sprint’s own website isn’t enough)? Do the searching for yourself. The truth is right in front of your grubby little face if you dare to search for it.

          Well, what’s “useless” to some is useful to others. Truth is, I could’ve bought an Evo 4G last year, but as I have repeatedly told you, I wanted a phone with a hardware keyboard and a well backed rooting community. At the time, the only Android phone on Sprint that fit the criteria was the Samsung Moment (Evo wasn’t quite out yet). Bash me all you want for my choice, but you’re stupid for thinking I’d want the same things as you. In fact, you’re stupid for thinking ANYONE would want the same things as you.

          And FYI, I DO have a “job or source of income” you miserable little sh*thole. Try making insults you *might* be able to get right.

        • http://thaclik.com cdmartin21

          Not sure if Trolling Or Just Dumb……

      • http://manormaniac.blogspot.com/ CLJahn

        I wish I was back on 2.2 – the 2.3 “upgrade” has been anything but. The hotspot keeps shutting off, the SD card is back to randomly unmounting, the memory is being read as full, and the dark status board with its microscopic icons means I can’t tell how much charge I have left on the battery. Fortunately, I’m not among the tens of thousands of users whose phone won’t charge, or who have the volume stuck at full high.

  • http://None CaribGrackle

    Great for the users, even if it takes its time at least LG doesn’t forget about about their users. I’m stuck with original 2.1 on my Spica, there are roms for 2.2 not as fast as the original, for my own experience, and the 2.3 rom has a non-functioning camera on top of other issues.

  • Allison

    This update absolutely sucks. It completely ruined the keyboard, texting now is a pain due to the small keys and lack of autocorrect. No matter what I try and do, it simply wont autocorrect any normal words. Also, when I plug the usb into the computer, nothing happenes. I wish I could uninstall this update.

    • hateupdate

      same here. i hate this update. i dont know what to do. and my phone was new too. ruined:/

    • BaDZeD

      SWYPE is your friend here

    • Song

      I hate the update too! Texting is a real pain now. I’m with you on wanting to uninstall this update!

    • Daniel

      In order to charge from the computer, you have to install the drivers for the phone from LG

  • BaDZeD

    personally I LOVE the update but I did have to reinstall LG USB drivers.

  • wtfrank

    how do i fix the USB issue?? I have just bought new chargers bc i only charge by USB…now nothing!!! Hate the black bar up top too!!

  • david

    Got my update yesterday. I figured why not I got a warranty. Well turned out its flawless on my end handles everything even my benchmarks better. Btw to people complaning bout the keyboard get better keyboard that’s what its called. All features are working nothing big changed good job LG.

  • dmeetris

    so happy just got the update…and love it

  • Daniel Safrit

    Is anyone else having issues with apps purchased on the amazon app store after the update?

    • R E Heffron

      Yes, nothing will install on the first try. Some won’t re-install at all. I’m having the same problems with Market, though.

  • Holy Crap

    There is so much wrong with this update I don’t know where to start. Let’s go in order of how I became aware of the issues:

    1) No USB support when plugging into any computer. – This is the only one I know how to fix, download the driver from here: http://www.lg.com/us/mobile-phones/LG-LS670-Purple.jsp

    2) Auto-type is pulling words from contacts and not a dictionary – lame

    3) A message constantly appears that my SD card is now safe to remove. – wtf

    Thanks for the crappy update LG.

    • Justin

      I’m having the same issue also.

      No USB support when plugging into any computer.

      A message constantly appears that my SD card is now safe to remove.

    • http://manormaniac.blogspot.com/ CLJahn

      On mine, add “the mobile hotspot keeps shutting down at random intervals.”

  • Holly

    How do they expect us to see black notification icons against a black status bar? Didn’t anyone even consider that in testing?

  • Nicole

    The new keyboard sucks! Letters are way too small now! And the notifications at the top can barely be seen. How can I go back to the previous way of life? Stupid upgrade LG- Life isnt Good like this!!!!

  • R Heffron

    I have a major update problem when I upgraded to Gingerbread. The volume for my in-call is blaring and it won’t go any lower. I’m on my second LG Optimus S from Sprint and I can’t use it! Any ideas on what to do?

  • Miranda

    This update is horrible. It erases spell check and make your phone constantly reboot and restart. I’ve taken my phone to sprint stores and they say there is nothing they can do. I have to wait until I can get to the technical store so they can literally take apart my phone and try to fix these problems.

  • Emily

    DO NOT UPDATE. 2.3 is the worst update to any phone. Ever. Keyboard sucks. Internet is sooo slow now. Phone won’t hold a charge anymore, my older sister had to get a new phone because of that. TERRIBLE update. Thanks for nothing Sprint.

  • Jenna

    On or about Wednesday, September 21, 2011 my phone said it was updating and rebooted itself. It was the new 2.3.3 version. The first thing I notice was the black top with neon green, I didn’t really like the black but it was just cosmetic and didn’t really bother me. What did bother me was that the keyboard had changed. I did not like it, especially the fact that it’s predictive text was horrible, totally useless in fact!

    Instead of predicting the word it gives names in your contact list and words you have used on your phone and they all start with a capital letter. I called it about it and they said that there would be a maintenance update sent out within the next week or 2 that would fix it. On Saturday my phone shut off by itself and I could not turn it back on using the power button, I took the battery out and put it back in and was able to turn it on. Sunday morning my alarm did not go off and I woke up late. My phone had shut itself off. I called Sprint customer care, on the way to church. The girl I spoke to said she would call me after church and get me though to a technician who could help me. Her supervisior got on the phone to confirm the call back which we scheduled for 1pm EST. She never called me back.

    After 2pm I called Sprint. Basically was told that I needed to take the phone to a repair center, nothing they could do. I did not want to do that as I had learned from my last experience that they would just hard reset it and that would only give me more aggrevation and probably not fix ther problem. Monday morning same thing happened, woke up, no alarm, phone was off. Took it straight to Sprint store, where they told me they would have to hard reset it. The guy assured me that it would more than likely fix the problem. It didn’t, Tuesday morning same story. At this point I had noticed other problems with my phone, I couldn’t save contacts, I couldn’t set a personal ring tone, I was having problems when typing in forms online, and sometimes when I was on a call I was not getting notices of incomeing calls. If they did not leave a voice mail I would not even know I had missed a call.

    I called Sprint and was told by a supervison that she was aware of the problem, she herself had the same phone with problems, but that the technician could downgrade the system for me. She transfered me to the technician who told me that was not true. He told me that they were aware of the problem and their only solution was to replace my phone. The replacement phones are refurbished, not new. I don’t have a problem with that, but I want it to at least look new as this is no fault of my own that I have to keep replacing my original new phone. I was struggling to accept the situation and asked him to call me back in 2-3 hours. After 4 hours waiting I called Spint and spent more time being aggrevated. While on the call with them the technician called me and left me a voice mail, but I did not get to talk to him. Luckily he sent me an email, he had created a ticket for me to go get a replacement. I was told by Sprint that I could not do this over the phone. I had to spend my time and gas to go to the Sprint store wait for an hour so that they could write up an order for the replacement phone. What a waste of my time, this should have been done over the phone. I told the gentleman to make a note that I wanted a phone with a clean screen, no scratches. He said he did. I was to come back on Thursday.

    I went in on Thursday, waited for almost an hour to pick up the phone and low and behold there were mulitple scratchs on the screen!!!! I know it might seem petty, but is it too much to ask? They ordered a replacement, now I was to wait till Monday, 4 more days with a bad phone. I called Spint totally beyond frustrated. I was speaking to a supervisor who told me she could get me anther phone to replace mine, not an LG Optimus, and it would be full touch screen, no keyboard, and I wouldn’t not have to pay anything, she wanted to restore my faith in Sprint. She put me on hold, after awhile a girl picked up the phone and asked me for my number. Seems I was put back into the system. I explained that I need to talk to the supervisor and told her the name. She asked me what was the problem. I told her very briefly and asked again for the supervison.

    The girl got an attitute and kept trying to get me to give her all the details, which I was so sick and tired of giving and I just wanted to get back to the supervisor who was helping me. She put me on hold and never came back, after about 20 minutes of holding I hung up and called back. Of course you can never get to talk to who you were because there are over 100 call centers!

    I finally got put on with another supervisor who assured me that she could get me this great new phone, but she had to put me through with the tech department, he assured me he could get me this great new phone, but he had to put me thought to a supervisior, who assured me, but had to put me though to someone else who finally told me the truth, they were all liars and no one at Sprint could do anything for me. I had to get my replacement thought the Sprint store. She was kind enough to say she would credit my account an inconvienince fee of $25, well at least that will cover the gas for all the trips to the Sprint store!

    This morning (Friday) I talked to the manager of the Sprint store. He explained my options: get the replacement, hope it has good screen and works the way it should or down grade to a Samsung Intercept with touch screen and keyboard. He said he could in no way help me get a better phone. I am so disappoint in Sprint and their policies that only benefit them. I guess I am used to dealing with companies that want to make their customers happy and will go out of their way to make sure of it. Not say sorry you are having this terrible experience but I can’t do anything to make up for it. Here’s $25 for your inconvienience.

    Today, October 1st update: since posting I have received a few emails from Sprint saying they want to help resolve the issue. They give me a number saying “this is an escalated path.” When you call you just get an agent that knows nothing about your problems and cannot do anything for you. The most recent email said “I have researched your account and I am sorry, there is no documentation of any supervisors promising you a new phone. It is documented where you have had your Optimus replaced however.” Of course they didn’t document it, they were just lieing to me, passing me on and on until finally I got an honest supervisor who told me the truth. They don’t seem to care about making their customers feel satisfied. One agent actually told me that Sprint does not have an obligation to provide us with a working phone!!!! They provide us a phone as a “courtesy.”

  • Gmartucci

    Unfortunately that is the customer service we have to deal with nowadays. Like a woman at the DMV told me ” There is no customer service anymore. It all depends on who your talking too, what kind of day they’re having and if they feel like helping you or giving you a hard time just because they can (with little or no consequence majority of the time)”. This is so true and it’s not specific to one company …it’s all companies unfortunately.

  • aaron

    Ok i have a optimus v running 2.3.7 runs great its a cyanogenmod. If u can find the emergency mode to recover your phone. To 2.2 it will fix ur phone its brings it back or if u can root it gingrrbreak wont work. Then put a custom they work well. I suggest staying away emergency recovery. I would have to talk my friend with a sprint opti s with 2.3 to see what i can do. Best thing at this point do custom roms wife has a intercept dont downgrade u will not be happy no live wall papers and really buggy

  • Chris

    Andriod LS 670 – My SD card is full. Does anyone know how to clear the SD card?

    • Denis Ivanov

      Connect it to your computer, go through the files (in USB Mass Storage Mode) and delete ones you don’t need.
      If you want, buy a bigger SD card.

  1. OPTIMUS T, REPRESENT. Run, run as fast as you can. You can’t catch me, I’m the Gingerbread man.

    GIMME.

  2. I got my daughter am optimus t, wonder how it will work with ginger bread

  3. THIS IS FRAGMENTATIONGuest 4 years ago

    oh oh, another round of fragmentation???

  4. Richard YarrellGuest 4 years ago

    Hidden due to low comment rating. Click here to see.

    • squiddy20Guest 4 years ago

      Again with this complete and total lie? Have you no shame? “All” of Sprint’s “devices” are NOT “runing” 2.3.3 or 2.3.4. Here’s a list of phones currently available from the Sprint website that are running 2.2 or below: Samsung Replenish (2.2), Samsung Transform (2.2), LG Optimus S (for now, 2.2. We don’t even know what version number it will get. It could be 2.3.2 for all we know.), Motorola Titanium (2.1!?!), and the Motorola XPRT (2.2). I would also like to mention that Sprint’s website is still listing the Kyocera Echo as 2.2, even though it has 2.3 (wouldn’t the carrier have THE most up to date info on their products?)

      So no, “all” of Sprint’s phones DON’T have 2.3 or above. Try fact checking yourself once in awhile moron. And you call yourself a “fanboy”? You can’t get one thing right about the company you’re a “fan” of. F*ck off.

      • Richard YarrellGuest 4 years ago

        Hidden due to low comment rating. Click here to see.

        • squiddy20Guest 4 years ago

          You want links you stupid moron? Look no further than Sprint’s very own website. Specifically selecting the “Phones” section from the “Shop” dropdown menu, and then selecting the “Android” checkbox under “Operating System”. Roll over the little grayed out Android icon (with “system” below it) on each of the phones to see the “current” Android OS version for that phone. Wouldn’t a “Sprint fanboy” know this very basic crap already? The reason I am not providing a “link” is because, as any “Sprint fanboy” should know, plans, prices, and phones all vary *slightly* by location (when you have to put in your ZIP code). So putting up a link of what I see would not work by just copy and pasting.

          And besides, are you really so lazy that YOU want ME to do the work for you? Don’t you have a GOOGLE phone with SEARCH capabilities? What, you can’t use all that “4G magic” and “dual core processing power” in your precious little Evo 3D to do a basic Google search for yourself? How sad. I pity you. You go on and on about “my phone’s better than yours” but you don’t do a damn thing with it. You must truly be miserable. Want more proof that I am right and you are wrong (in case Sprint’s own website isn’t enough)? Do the searching for yourself. The truth is right in front of your grubby little face if you dare to search for it.

          Well, what’s “useless” to some is useful to others. Truth is, I could’ve bought an Evo 4G last year, but as I have repeatedly told you, I wanted a phone with a hardware keyboard and a well backed rooting community. At the time, the only Android phone on Sprint that fit the criteria was the Samsung Moment (Evo wasn’t quite out yet). Bash me all you want for my choice, but you’re stupid for thinking I’d want the same things as you. In fact, you’re stupid for thinking ANYONE would want the same things as you.

          And FYI, I DO have a “job or source of income” you miserable little sh*thole. Try making insults you *might* be able to get right.

        • Not sure if Trolling Or Just Dumb……

      • CLJahnGuest 4 years ago

        I wish I was back on 2.2 – the 2.3 “upgrade” has been anything but. The hotspot keeps shutting off, the SD card is back to randomly unmounting, the memory is being read as full, and the dark status board with its microscopic icons means I can’t tell how much charge I have left on the battery. Fortunately, I’m not among the tens of thousands of users whose phone won’t charge, or who have the volume stuck at full high.

  5. Great for the users, even if it takes its time at least LG doesn’t forget about about their users. I’m stuck with original 2.1 on my Spica, there are roms for 2.2 not as fast as the original, for my own experience, and the 2.3 rom has a non-functioning camera on top of other issues.

  6. AllisonGuest 4 years ago

    This update absolutely sucks. It completely ruined the keyboard, texting now is a pain due to the small keys and lack of autocorrect. No matter what I try and do, it simply wont autocorrect any normal words. Also, when I plug the usb into the computer, nothing happenes. I wish I could uninstall this update.

  7. BaDZeDGuest 4 years ago

    personally I LOVE the update but I did have to reinstall LG USB drivers.

  8. wtfrankGuest 4 years ago

    how do i fix the USB issue?? I have just bought new chargers bc i only charge by USB…now nothing!!! Hate the black bar up top too!!

  9. davidGuest 4 years ago

    Got my update yesterday. I figured why not I got a warranty. Well turned out its flawless on my end handles everything even my benchmarks better. Btw to people complaning bout the keyboard get better keyboard that’s what its called. All features are working nothing big changed good job LG.

  10. so happy just got the update…and love it

  11. Daniel SafritGuest 4 years ago

    Is anyone else having issues with apps purchased on the amazon app store after the update?

    • R E HeffronGuest 4 years ago

      Yes, nothing will install on the first try. Some won’t re-install at all. I’m having the same problems with Market, though.

  12. Holy CrapGuest 4 years ago

    There is so much wrong with this update I don’t know where to start. Let’s go in order of how I became aware of the issues:

    1) No USB support when plugging into any computer. – This is the only one I know how to fix, download the driver from here: http://www.lg.com/us/mobile-phones/LG-LS670-Purple.jsp

    2) Auto-type is pulling words from contacts and not a dictionary – lame

    3) A message constantly appears that my SD card is now safe to remove. – wtf

    Thanks for the crappy update LG.

    • JustinGuest 4 years ago

      I’m having the same issue also.

      No USB support when plugging into any computer.

      A message constantly appears that my SD card is now safe to remove.

    • CLJahnGuest 4 years ago

      On mine, add “the mobile hotspot keeps shutting down at random intervals.”

  13. HollyGuest 4 years ago

    How do they expect us to see black notification icons against a black status bar? Didn’t anyone even consider that in testing?

  14. NicoleGuest 4 years ago

    The new keyboard sucks! Letters are way too small now! And the notifications at the top can barely be seen. How can I go back to the previous way of life? Stupid upgrade LG- Life isnt Good like this!!!!

  15. R HeffronGuest 4 years ago

    I have a major update problem when I upgraded to Gingerbread. The volume for my in-call is blaring and it won’t go any lower. I’m on my second LG Optimus S from Sprint and I can’t use it! Any ideas on what to do?

  16. MirandaGuest 4 years ago

    This update is horrible. It erases spell check and make your phone constantly reboot and restart. I’ve taken my phone to sprint stores and they say there is nothing they can do. I have to wait until I can get to the technical store so they can literally take apart my phone and try to fix these problems.

  17. EmilyGuest 4 years ago

    DO NOT UPDATE. 2.3 is the worst update to any phone. Ever. Keyboard sucks. Internet is sooo slow now. Phone won’t hold a charge anymore, my older sister had to get a new phone because of that. TERRIBLE update. Thanks for nothing Sprint.

  18. JennaGuest 4 years ago

    On or about Wednesday, September 21, 2011 my phone said it was updating and rebooted itself. It was the new 2.3.3 version. The first thing I notice was the black top with neon green, I didn’t really like the black but it was just cosmetic and didn’t really bother me. What did bother me was that the keyboard had changed. I did not like it, especially the fact that it’s predictive text was horrible, totally useless in fact!

    Instead of predicting the word it gives names in your contact list and words you have used on your phone and they all start with a capital letter. I called it about it and they said that there would be a maintenance update sent out within the next week or 2 that would fix it. On Saturday my phone shut off by itself and I could not turn it back on using the power button, I took the battery out and put it back in and was able to turn it on. Sunday morning my alarm did not go off and I woke up late. My phone had shut itself off. I called Sprint customer care, on the way to church. The girl I spoke to said she would call me after church and get me though to a technician who could help me. Her supervisior got on the phone to confirm the call back which we scheduled for 1pm EST. She never called me back.

    After 2pm I called Sprint. Basically was told that I needed to take the phone to a repair center, nothing they could do. I did not want to do that as I had learned from my last experience that they would just hard reset it and that would only give me more aggrevation and probably not fix ther problem. Monday morning same thing happened, woke up, no alarm, phone was off. Took it straight to Sprint store, where they told me they would have to hard reset it. The guy assured me that it would more than likely fix the problem. It didn’t, Tuesday morning same story. At this point I had noticed other problems with my phone, I couldn’t save contacts, I couldn’t set a personal ring tone, I was having problems when typing in forms online, and sometimes when I was on a call I was not getting notices of incomeing calls. If they did not leave a voice mail I would not even know I had missed a call.

    I called Sprint and was told by a supervison that she was aware of the problem, she herself had the same phone with problems, but that the technician could downgrade the system for me. She transfered me to the technician who told me that was not true. He told me that they were aware of the problem and their only solution was to replace my phone. The replacement phones are refurbished, not new. I don’t have a problem with that, but I want it to at least look new as this is no fault of my own that I have to keep replacing my original new phone. I was struggling to accept the situation and asked him to call me back in 2-3 hours. After 4 hours waiting I called Spint and spent more time being aggrevated. While on the call with them the technician called me and left me a voice mail, but I did not get to talk to him. Luckily he sent me an email, he had created a ticket for me to go get a replacement. I was told by Sprint that I could not do this over the phone. I had to spend my time and gas to go to the Sprint store wait for an hour so that they could write up an order for the replacement phone. What a waste of my time, this should have been done over the phone. I told the gentleman to make a note that I wanted a phone with a clean screen, no scratches. He said he did. I was to come back on Thursday.

    I went in on Thursday, waited for almost an hour to pick up the phone and low and behold there were mulitple scratchs on the screen!!!! I know it might seem petty, but is it too much to ask? They ordered a replacement, now I was to wait till Monday, 4 more days with a bad phone. I called Spint totally beyond frustrated. I was speaking to a supervisor who told me she could get me anther phone to replace mine, not an LG Optimus, and it would be full touch screen, no keyboard, and I wouldn’t not have to pay anything, she wanted to restore my faith in Sprint. She put me on hold, after awhile a girl picked up the phone and asked me for my number. Seems I was put back into the system. I explained that I need to talk to the supervisor and told her the name. She asked me what was the problem. I told her very briefly and asked again for the supervison.

    The girl got an attitute and kept trying to get me to give her all the details, which I was so sick and tired of giving and I just wanted to get back to the supervisor who was helping me. She put me on hold and never came back, after about 20 minutes of holding I hung up and called back. Of course you can never get to talk to who you were because there are over 100 call centers!

    I finally got put on with another supervisor who assured me that she could get me this great new phone, but she had to put me through with the tech department, he assured me he could get me this great new phone, but he had to put me thought to a supervisior, who assured me, but had to put me though to someone else who finally told me the truth, they were all liars and no one at Sprint could do anything for me. I had to get my replacement thought the Sprint store. She was kind enough to say she would credit my account an inconvienince fee of $25, well at least that will cover the gas for all the trips to the Sprint store!

    This morning (Friday) I talked to the manager of the Sprint store. He explained my options: get the replacement, hope it has good screen and works the way it should or down grade to a Samsung Intercept with touch screen and keyboard. He said he could in no way help me get a better phone. I am so disappoint in Sprint and their policies that only benefit them. I guess I am used to dealing with companies that want to make their customers happy and will go out of their way to make sure of it. Not say sorry you are having this terrible experience but I can’t do anything to make up for it. Here’s $25 for your inconvienience.

    Today, October 1st update: since posting I have received a few emails from Sprint saying they want to help resolve the issue. They give me a number saying “this is an escalated path.” When you call you just get an agent that knows nothing about your problems and cannot do anything for you. The most recent email said “I have researched your account and I am sorry, there is no documentation of any supervisors promising you a new phone. It is documented where you have had your Optimus replaced however.” Of course they didn’t document it, they were just lieing to me, passing me on and on until finally I got an honest supervisor who told me the truth. They don’t seem to care about making their customers feel satisfied. One agent actually told me that Sprint does not have an obligation to provide us with a working phone!!!! They provide us a phone as a “courtesy.”

  19. GmartucciGuest 3 years ago

    Unfortunately that is the customer service we have to deal with nowadays. Like a woman at the DMV told me ” There is no customer service anymore. It all depends on who your talking too, what kind of day they’re having and if they feel like helping you or giving you a hard time just because they can (with little or no consequence majority of the time)”. This is so true and it’s not specific to one company …it’s all companies unfortunately.

  20. aaronGuest 3 years ago

    Ok i have a optimus v running 2.3.7 runs great its a cyanogenmod. If u can find the emergency mode to recover your phone. To 2.2 it will fix ur phone its brings it back or if u can root it gingrrbreak wont work. Then put a custom they work well. I suggest staying away emergency recovery. I would have to talk my friend with a sprint opti s with 2.3 to see what i can do. Best thing at this point do custom roms wife has a intercept dont downgrade u will not be happy no live wall papers and really buggy

  21. ChrisGuest 3 years ago

    Andriod LS 670 – My SD card is full. Does anyone know how to clear the SD card?

    • Denis IvanovGuest 3 years ago

      Connect it to your computer, go through the files (in USB Mass Storage Mode) and delete ones you don’t need.
      If you want, buy a bigger SD card.