Jan 27 AT 9:02 AM Anthony Domanico 31 Comments

ASUS promises fix for Transformer Prime lockups as early as February

transformer-prime-back

Though some will lament the fact that the ASUS Transformer Prime was released with several issues, ASUS has continued to impress us with its commitment to updates for its flagship tablet. Earlier this month, ASUS pushed out an update to Ice Cream Sandwich which brought with it fixes to several of the software hiccups plaguing the Prime (including GPS and WiFi performance), along with the wonderment of Android 4.0.

Users of the Transformer Prime are still reporting that their devices are randomly locking up during various use cases (hit the source link to peruse the 400+ threads), requiring a reset to restore the tablet back to proper working conditions.

ASUS Technical Marketing Manager Gary Key has taken to the XDA developers forum to provide an update on a few bugfixes its working on. Mr. Key has indicated that ASUS is aware of the lockup issues affecting some Transformer Prime owners, and has indicated that the company will be pushing out an update that fixes this issue sometime in early February.

Further, ASUS recognizes that some users are still seeing issues with WiFi/Bluetooth fallout, and is asking users having this issue to send him a private message on XDA with a serial number so they can more closely investigate the issue.

We’ve written about our appreciation of ASUS’s commitment to frequent updates and customer service before, and folks such as Mr. Key are quickly propelling ASUS to become one of our favorite manufacturers because their actions back up their commitment to customer service. Devices are always going to have unforeseen problems pop up over time, and it’s good to see companies like ASUS firmly committed to making it right.

Via: The Verge

Source: XDA-Developers

Anthony loves all things technology, from hardware to apps and games. You can connect with him via Google+ or Twitter by clicking one of the fancy doo-dads above.

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  • w9jds

    I hope it takes better than the “GPS fix”…

    • http://www.anthonydomanico.com Anthony Domanico

      My GPS works flawlessly on the TF Prime.

      • w9jds

        Yea, some peoples do but a lot of people report after the GPS fix, it doesn’t work at all.

      • heyYu

        Me too, I don’t have any wifi or GPS problems. Maybe we got better lock? I had the old Transformer, resell after I got Prime, no problem with that either.

        • BiGMERF

          i do not have any issues with anything either.. I have had maybe like 2 restarts 1 with ICS and 1 pre ICS..but no lockups,gps,wifi,or Bluetooth issues. My Bluetooth is on all the time too, I use it with texttab.. to sync my texts from my gnex to the prime.

    • Tim

      I bought 2 Primes and the GPS and Wifi is fine on both.

  • spazby

    Still, I love the many updates and most the timely ice cream update from asus.

  • ranwanimator

    I wish there was a way to know what percentage of these things are on the fritz. It’s difficult to tell because the people who are having problems are typically the most vocal. ASUS has to be super proactive because there is so much negative energy in the reviews and forums for these things.

    I only had mine for 24 hours before the screen went plaid after plugging in the charger. Had to send it right back. Just waiting now for Amazon to get more in stock.

    • http://www.anthonydomanico.com Anthony Domanico

      Several people I know personally who own the Prime have had no issues.

  • Andrew

    Sometimes mine just reboots itself. Not sure if that is the same as the “freeze” but it certainly isn’t cool. I hope the fix is for this, too.

    • http://www.anthonydomanico.com Anthony Domanico

      Be sure to head to XDA and let Gary know what’s going on. They’re stupid good at responding.

  • Jimmy

    Everyone I know who has had the prime has had issues. I myself received one that wouldn’t turn on and asus wouldn’t replace. I also received the keyboard for the original transformer…twice. Don’t get me wrong, I think it’s a great device…when it works, which appears to be far too uncommon.

    • Russell

      I bought my prime a week ago from best buy and as soon as I turned it on I was notified that there was an update available. I assumed it was the ice cream sandwich update and downloaded it. I love the aesthetics of this tablet. Its screen is bright, operates smoothly but just as others have stated the wifi is weak and the GPS on my unit does not work at all. Looks like I will be retuning my unit.

  • angelo

    Your trick worked. By squeezing the edges i was able to capture satellites

  • Trinhbo

    I’m so glad I passed on the Transformer Prime. And for those who think their WiFi is fine, the problem is a HARDWARE issue. The tablet has an aluminium back plate which hinders radio signals. It also is designed with raised screws that act as antennas when in contact with the radio but they don’t always touch. The “workaround” for that is you physically squeeze the top rim of the tablet (no joke, google this on the site mobiletechreviews).

    So even if you can get a Wifi signal at home, it does not mean that it “works” and there are no issues. The issue is that the Wifi signal is not as strong as it should be. So if you move further away from your router, the signal strength dramatically drops off and as a result, your throughput also suffers. This problem also affects the ability of the GPS to get and maintain lock.

  • WlfHart

    It’s definitely a good sign that they are putting forth a lot of effort to fix things. That’s a sign of a good company.

    Still looking forward to that 1920×1200 res version though.

  • xray49er

    I have had my prime since the beginning of January. Luckily I havent had any problems and it s a great device. Hopefully eveybody with problems will get it fixed with the updates asus puts out or will be able to get replacements.

  • http://keridel.blogspot.com keridel

    dont you just love that they are working through XDA to get this sorted?

    It’s great when a company reaches out to the community in such a way. shows that they care about the product not just throwing it out there with no care for the consumer

    *cough* Motorolla*cough*

  • WlfHart

    It’s definitely a good sign that they are putting forth a lot of effort to fix things. That’s a sign of a good company.

  • http://www.infotainmentempire.com pekosROB

    Interesting. I just discovered my Prime wouldn’t turn on (it was already one when I last used it just an hour ago) and now I’m trying to figure out how to force it to turn on…

  • Vance

    I got my prime 3 days ago (FINALLY) and have had a few little quirks. Love the ICS on there, but I’ve had issues with the Browser randomly closing, without any sort of message of prompt, and when I touch the active apps icon to pull up the list of apps I’m currently using, there is a flash and half the screen goes white before the list pulls up.
    Nothing major, but I’ll pass them along.

  • http://www.jimtravis.com jimtravis

    Have not experienced the lock-up issue yet, and WiFi seems to be working fine, or at least fine enough to ensure a good web experience. My main disappointment with the Prime is the low maximum volume level compared to other tablets playing the same file. I experienced the same low volume problem with the Slider, and I noticed the low max volume within the first 5 minutes using the Slider. The original Transformer has a higher maximum volume level than the Primer, and Slider. All the volume related settings I can find are set to maximum volume; however, the maximum volume level I experience both via built-in speaker, and when output to external speaker has been very disappointing. I have done several web searches, but have not yet found a link to a cure.

  • http://www.jimtravis.com jimtravis

    Wish you could edit comments to correct typos. Original Transformer has a higher maximum volume level than the Prime, or Slider.

  • jdcajunds

    Great looks, great screen, great concept. In my instance, weak wi-fi and zero GPS signal after last “fix”. The occassional unasked for reboots were inconvenient but I did not have the unit long enough to try any business applications with corresponding loss of work product.

    Bottom line for me is simple: When I spend $500 on anything, especially a “want” and not a “need”, then wait 30 days to have it arrive and not have it perform as advertised then it goes back and a refund is expected.

    If more of the people who are enamored with technology had the same expectation for quality and product integrity, perhaps the companies that rush to market products that are not 100% as advertised, would actually make products that work out of the box as promised.

  • boit

    A lot of people think their GPS works just great because they have Google location turned on. If you see more than 3 satellites with lock in your house using GPS test, I would believe you got a good unit but there really is a problem with GPS and WiFi. I ran GPS test on my HTC thunderbolt this morning (solid aluminum case) under a spun aluminum pot that was 1/8 in. thick, and had the 201 running next to it. Thunderbolt had lock on 9 of 9 satellites, 201 had 0. This means it is not a case issue. 201 got lock with 9 of 13 on my deck last night at 2/3 of the signal my 101 had with lock on 9 of 9. There is something wrong, but it isnt just the aluminum case.

    • really?

      thanks for your ever so controlled Pot experiment. This leaves no room for doubt in my mind. Just one more thing to try: Put that pot on your head and run into a wall and see if that rattles any potential issuesyou might have missed in that Nobel prize effort.

  • LeonF

    I brought the transformer prime, after all the hype I heard about it. I have a iPhone 3GS, which is the best phone I ever owned, but I wanted to try something different than the iPad. Plus I didn’t want the restriction that apple have on their products. Needless to say I finally got my prime. I was very excited when I got it. I think it’s a great tablet, with a lot of potential. However my biggest gripe is the WIFI. I even change some setting opening up all networks old and new…B,G,N. While I did notice some improvement after I made the change and after I upgraded to ICS, the wifi issue is still there and that’s very frustrating. I see ASUS plan on addressing the software hiccups, but are they going to address the wifi issue. Is this something that can be fixed? Does anyone really know?

  • Edward Hunt

    WTF
    No gps for my prime! OK I’ll live with that. Really a black mark for the company through.
    ASUS in their facebook page, just announced that they will provide a tool to UNLOCK the bootloader. Reallly a black mark for the company, If you do unlock, it will void your waranty.
    Weak wi-fi, no excuse. Mine will work at home 6 foot from the wi-fi but only 1 of 10 hotspots.
    This is the best engineered and most beautiful electronic machine I have ever seen. Loved it when I opened the package. Too bad its so awful. Sent my back today.
    How can you trust a company that makes so many basic mistakes after engineering the best tablet in the world today?
    Only a wimp would keep their prime. If everyone sent theirs back the company would fix it quick and let you keep your waranty after unlock.

  • anoniem01

    all these issues persuaded my to buy the TF101. Does everything I currently want: stream video, browse and listen to my music as well as playing casual games.

    Switch over to a new and improved ASUS tablet in year or two….

  • J.J

    Returned my TF Prime for another one today. Perfect, great WIFI, and GPS works as expected. 12 out of 12 locks and all while inside the house. Very happy with this unit.

  • Terry Bailey

    Had prime for 3 days updated to ICS switched on today screen comes up but cursor flashing in box askins for a code. Anyone any idea what this is I did not put any code on machine have tried reset but still asking for code. Help please