Android and Me

AT&T will replace a water damaged Galaxy S4 Active only once

9 months ago 10

The Samsung Galaxy S4 Active is a water resistant and dust proof version of the popular Samsung flagship, the Galaxy S4. It adheres to IP67 standards, making it water resistant at a depth of a meter for up to half an hour. However, Samsung refused to honor the warranty for the devices that showed signs of water damage.

You might be thinking, “what the hell are they thinking not honoring water damage warranty on a water resistant phone?” It sounds bad, but it does make a bit of sense. It isn’t waterproof, nor is it advertised as such. It’s water resistant, so water can still get in. Keep it in water too long, or take it too deep, and it’ll be damaged. Why should Samsung be responsible for that?

One of the biggest problems is that the phone is not permanently sealed. Samsung was kind enough to include a removable rear cover, meaning you can replace the battery at will. This is an awesome feature, but just another vector for water to infiltrate your precious phone. Leave it off, or forget to snap it in all the way, and you have yourself a dead phone. But that’s user error. It makes sense, at least to an extent, why Samsung does not offer water damage warranty on the device.

However, AT&T has taken an interesting and pretty generous stance on the issue. They agreed to replace a water damaged Galaxy S4 Active for a customer just once. They will not do so multiple times, but once per customer. They really don’t have to, so it’s great that they’re offering something like this. Yeah, AT&T is actually taking a customer friendly approach. For once.

So there you have it. If you’re an owner of a Galaxy S4 Active, know that you have one shot at replacing it in case of any accident. Just remember this: It’s tough, but owners should still be careful and take care of it. It’s still their responsibility. That’s what an active device is for, right? Accident protection, not abuse. So keep that phone safe, and if it gets splashed with water, be confident that it can take it.