However, recent reports surfaced about a replacement Galaxy Note 7 caught fire while on a Southwest airplane earlier this week, and so fears that the issue may not been resolved have cropped up. As a result, AT&T and Sprint have both come forward with a solution for owners of the replacement Galaxy Note 7.
Replacement Galaxy Note 7 users that are worried their unit might also catch fire can exchange their device for any other handset they would like. Here is the full statement from Sprint regarding the exchange, as reported by Engadget:
“Sprint is working collaboratively with Samsung to better understand the most recent concerns regarding replacement Samsung Galaxy Note 7 smartphones. The U.S. Consumer Product Safety Commission is also investigating the Note 7 replacement device. At this time, CPSC has not specifically said if customers should or should not use the replacement model. If a Sprint customer with a replacement Note 7 has any concerns regarding their device, we will exchange it for any other device at any Sprint retail store during the investigation window. We will provide additional information when the investigation has concluded.”
As it stands, T-Mobile is only accepting returns as long as they fall under its standard 14-day return policy. The Un-carrier began its replacement program on September 21, so if a replacement Galaxy Note 7 owner picked up their handset on that date, the “remorse period” has ended, and it doesn’t look like they’ll be able to exchange their handset any longer.
Verizon Wireless has not offered a statement regarding the situation just yet. The carrier opened replacement sales for the Galaxy Note 7 on September 21 as well, and the carrier offers a 14-day return period, so that window has closed, if the carrier does not end up extending it in some way like Sprint and AT&T have.